Customer Reviews for Interstate Motors
(U-Haul Neighborhood Dealer)

Rating:

2.0

U haul made me drive across the city to this place that looked like a junk yard when I put my request in two months ago and have a uhaul store right next to my house. They didn’t have the blankets I asked for nor did he want to provide them but found me 10 from out back. They weren’t in the best shape. Again I planned for this move 2 months ahead. We needed the blanket. They didn’t have any locks to buy. He wasn’t there when I got there. Uhaul once again. Made me go somewhere that wasn’t open til 1000 when I wanted it for 0900 and then had to wait longer. I filled the form in online including my extra drivers yet I had to do it all again in person taking time away from my move and being late for those helping me back at home. The truck was parked in a big mud puddle and the man there didn’t help us he went and locked himself back in the building despite us having more questions he wouldn’t answer the door. The truck was fine for the drive but uhaul left us on our own to figure stuff out and go to a very shoddy place to pick it up. I won’t be using your product next time I move. I will work with a local company. Hard to believe for the price. Also I changed a few things as it relates where to drop off and length of time I needed it and the price went up 700 with small changes especially the drop off point.

Rating:

5.0

Joe was amazing in this transaction on everything. Would definitely be ordering from again!! Thanks

Rating:

2.0

While the man was very helpful, thorough and pleasant, he was late, the location was awkward to park/get into, the rented UHaul truck had no gas and the furniture dolly I booked (well in advance) and paid for wasn't available. We had to go down the road to put some gas in the truck, and then further down the road to collect the dolly that I had booked.... Only to be told that that location didn't have a dolly for us either. Its a good thing we had 2 days to move (and had to pay extra to have the truck past 10:00am the next day) because of the running around we had to do before we could actually start moving... never mind being charged by the KM!!!

Rating:

3.0

The handler was very nice and considerate as I was late for pick-up due to the distance of the location from me. I would say the truck could have been cleaner on the outside as it wasn’t cleaned but overall not bad at all.