Customer did not leave a comment.SCOTT B.
Customer Reviews for Inwood Postal Center
(U-Haul Neighborhood Dealer)
Houston, TX 77092
Services at this Location:
- Mon-Fri: 10 am - 5 pm
- Sat: 10 am - 2 pm
- Sun: Closed
Special Operating Hours
- 11/11/2021: Closed
- 11/23/2021: 9:00 am - 2:00 pm
- 11/25/2021: Closed
- 12/23/2021: 9:00 am - 2:00 pm
- 12/24/2021: Closed
- 12/31/2021: 9:00 am - 2:00 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.APRIL M.
The lock did not open in order to get the keys. We called customer service and eventually had to ask for help from a nearby uhaul store. The uhaul employee jerry-rigged the opening but it was an hour passed when we needed to pick up the uhaul. By then it was too late and our movers had utilized their personal cars to move our stuff. We tried to talk to return the truck immediately and receive a refund but the Pick location (Inwood Postal Service) never opened, the nearby uhaul store declined, and the drop location sent us to customer service. I would be very cautious to use uhaul again based on our recent experience, the quality of the equipment, and the very poor customer service.Matthew R.
I got an additional charge outside of what I was originally charged forMia R.
Customer did not leave a comment.Taryn P.
They checked my trailer return after 4 days when I returned it same day! I was charged doubleJAIME G.
Customer did not leave a comment.MATTHEW H.
My truck was not ready for mobile pickup at scheduled time, even after I called to confirm the evening prior to pickup. So had to come back later to pick up my truck. Truck was not clean. Equipment was not ready.PIETER D.
Customer did not leave a comment.TERRY J.
Customer service representative needs more knowledge of the rental processviola J.
The first problem i has was that i made an online reservation to pick up the truck at 9. I got to the location and they didn't open until 10. That was one hour wasted for me and all the people i was paying hourly to move me. Then once the employee showed up, i was told they didnt have my truck and i had to get another one. The employee tried to change the reservation to a different size truck multiple times until i was finally asked to make a new reservation online for the different size truck. In the end, it took me an additional 90 MINUTES to get this rental done on top of the hour i waited for them to open. 2 1/2 hours to rent a truck is absolutely ridiculous and if this was my first experience i would never use Uhaul again. I will say that the employee was very sweet and kind and apologetic. She was alone and she had only worked there a short time, and she was clearly doing her best with the limited knowledge she had with the rental software. Horrible experience, but it wasnt her fault. Because of all the confusion, when it came time to return my one way rental after hours, the reservation was showing me returning it to the pick up location, so i wasnt sure if i was supposed to drop off at my nearest location or spend an extra 80 miles to drive it back to the original store!! such a stressful nightmare!Crystal P.
THE RIGHT MIRROR WAS OFF REPORTED BEFORE LEAVING SHE SAID WE COULD DROP IT OFF ANYWHERE AND THEY CHARGED MY ACCOUNT FOR SEVERAL DAYS I HAVE HER ON VOICE MEMO WHEN I COMPLAINED THIS IS HORRIBLE AND I COULDNT BELIEVE I LEFT THE LOT LIKE THAT.BUT I HAD NO CHOICESedataious M.
Disappointed with UHaul. My reservation was mishandled by uhaul. I requested pickup close to my house. Went to pick up trailer and told to go to Antione store, My reservation was only preferred location. Did not receive a call since it was inputted incorrectly. Lost about 2 hrs today.JERRY J.
Customer did not leave a comment.Richard R.
Loved the location where I picked up the uhaul truck no hassle quick very friendly in comparison to other locations that I have used in the past.TONISHA R.
My experience with Latasha was friendly and professional. I was happy to find the size truck I needed on short notice and they even staff assistant movers at very minimal fee. I was suprised to learn there were actual options for the move assistance. Although I didn't utilize the movers this time, I know exactly where to go even for small jobs. Excellent ????Leslie S.
Great people, friendly, good service.PAUL M.
Customer did not leave a comment.Rickey T.
Customer did not leave a comment.Idania F.
Nothing it was perfect!Jacqueline G.
Customer did not leave a comment.Etta R.