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Derek H
Customer Reviews for Iron Guard Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a reservation so getting the truck was easy. I was on my way in just a few minutes. Got done with what I needed to do turned it back in and I was on my way. No delays or hassles.
William MFirst time renting a storage unit or a uhaul & I loved the experience and the pricing!
Chase HThey overcharged me on miles. They asked me what I thought the miles would be, before I rented and charged me for 30 miles and not the miles I actually drove the uhaul. I feel ripped off
Ray MMaking a left turn in or out of this location is very difficult, especially in a large truck
Edward PCustomer service was great! Super friendly and talkative. Only issue was the previous customer that rented the truck left a box of trash left in the truck.
Yvette PIt was a great experience beginning to end. Very courteous service in picking up the truck and seamless return. I will refer Iron Guard to anyone that asks the best place to get a truck.
Jason GVehicle pulls to the right
Tyler CStaff was rude, They were too lazy to inspect the vehicle or get the mileage and asked us to do it. So we went out got the mileage FOR THEM. Staff then tell us “they don’t work for U-Haul” I’ll bet they get paid from U-Haul though. Never there again
Carrie PBetter hours, open earlier
Jose AI checked it out with 3/4 tank returned it full and went a little over on miles and you charged me 2.42 wtf
Scott GI called to confirm thr return and final charges. She stated we weren't soopssed to have left the truck at there lo action but another. I told her this is where I was told we could drop it off. Things could have been more informed of the clerk.
Deborah BGreat
Jennifer FEasy to return
JOYCE AI tried to reserve online. The website gave me the option to reserve a truck. But the truck was not available. When the agent called, they wanted me to pick up in Lynnwood for a move in Marysville, that was 3 miles from where I was reserving. Wanting me to pick up 26 miles away and pay ($98+taxes and fees.) mileage both ways. I tried asking surely there was somewhere closer to Marysville, that was why I tried to reserve in Marysville. The phone agent said do you want a truck or not. I cancelled that reservation. Went into a store in Marysville, reserved a truck. Received another call to pick up somewhere else. Why would the store tell me they have a truck, then your agent call and say they don't... very frustrating
Margaret CThe location did nothing to check or prepare the truck. They did not offer a dolly that was on our reservation but that was more of a uhaul issue with sending me there
harry dWe were charged for gas when we left the U-Haul with more gas than when we got it. Check-in process was lengthy.
Robert MIt should not cost $159 for a $29 basic rental, only using in town for around 4 hours. Silvana to Marysville, back to Silvana and dropping truck off at Iron. You are gauging by the mileage and I will hire someone to come get my junk, rather than use your trucks. Candy was really nice and understanding.
Rhonda D