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jason w
Customer Reviews for Iron Horse Hay & Feed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super helpful, guide and hooked up the trailer, test the lights, and friendly. Return was easy they came out disconnected the trailer and was done in minutes.thanks!!
William MThe team at Iron horse is so kind and always happy to help, I would recommend this facility to everyone!
Kirk GNothing to change, Iron Horse location has the most wonderful people, Dan is so easy to work with. Well done!
Kirk GThe app for check in is very inconvenient.
Seth BThe service was friendly, and the trailer worked perfectly
John Cgreat service by the store employee
GENNIE DNothing! It went great!
Erin BThe owner at this place is very helpful and spend extra time sharing his experience operating the trailer. My feel welcome and trusted and my move is very smooth.
YI ZGreat rural location, with outstanding staff.
Dennis CAfter dark a lighted sign would be helpful There are no street lights and I ended up using a flashlight to find the entrance
Malcolm Speople at the store are very helpful
GENNIE DI was charged a $20 after hours fee for doing the offices job or inspecting and returning the trailer on there business hours. I returned the trailer a day early because they would not be open regardless the morning of when I go to work so I dropped it off a day early. I contacted uhaul and they would not wave the after hours fee even tho the paperwork says it was processed during business hours. Why is the customer responsible for doing there job. This is ridiculous and I will never use uhaul again for this reason.
andrew oTruck was dirty, dead freeway bugs all over
Nick M☺
gloria hEverything was ready as requested, very friendly and efficient.
Steve DAwesome service above and beyond
Matthew AMy pick up experience, not at this Iron Horse location, was awful. My review is for where my reservation was, which is the location at Wilderness Chevron, in Maple Valley. I was originally there slightly early for my scheduled pickup time (about 1.5 hours early), which was my error, but was told the truck wouldn't be back until about 30 minutes before my pickup time. I inquired if that was common to schedule the trucks that back to back for reservations and if the truck would really be available and was told yes. So I left and returned about 1.5 hours later (this is a half hour drive for me each way to this location). The truck for my reservation had not been returned. There was another 10' truck on site, which my reservation was for a 10' truck, but I was told I couldn't use that one as it was for local rentals and I was using the truck for a 1 way rental. As a recommendation for customer service, I think it would make sense to fulfill the customer's reservation first, then U-haul can coordinate their truck locations to get a truck back on site for their local rentals. After waiting at the Chevron location for about an hour while the service rep was on the phone with U-haul, another 10' truck had been returned a few miles from where we were at so I was told I could go pick up that truck. On my way to my car I slipped leaving this location on a large oil spill in the parking lot, resulting in my shoe, ankle and part of my pants covered in oil, plus a sore ankle. So after two trips to try to get this truck, for a total drive time of 2 hours of my day, plus 1 hour waiting at the location, then an additional drive 2 miles away, 1 oil spill slip, 1 pair of ruined shoes, I finally had a truck for my reservation. The employee at the Iron Horse location, which is where the returned truck was located that I was picking up, was very helpful and pleasant. We loaded our truck and completed the drive the next day. Upon unloading, the truck apparently was leaking and it had been raining during my drive (hence why I had rented a fully enclosed truck as rain was expected). The mattress we were hauling was completely soaked through on one side from the rain. We are in process of trying to dry the mattress out with fans, but it's been two days of fan activity now and it's still wet so likely ruined as well. The mattress is probably going to end up disposed of, along with my oil covered shoes. So overall, I feel this move cost me quite a bit of extra money in addition to the truck rental since I'm going to have to replace the most expensive thing we hauled, not to mention the 5 hours out of my day it took to just get the truck originally.
karissa BFriendly and efficient staff.
bill sWas told trailer was not supposed to be dropped off at this location. This was the location that was on the reservation and there was no communication that it needed to be dropped off at another location.
Chris JI was re-assigned a different location the morning of the move that was 18 miles further. Round trip of 36 extra miles times $1.36 a mile. I was credited $60 by corporate and that was appreciated.
todd bI had trouble using the cell phone app to document the return of the trailer. The bottom line was: Just drop your contract in the box. If I had been told to do that from the beginning, it would have saved me some time.
Cecil TSomebody used the truck with muddy shoes and didn’t clean
Andres MThis is not for the the people at Iron Horse hay and feed. They are very helpful and easy to work with. I would give them 5 stars and hope there business is doing well. On the other hand the regional manager that oversees this uhaul location does not maintain the equipment at all and is quite rude and unhelpful. The trailer I rented had a bulging bald tire that somehow went unnoticed and caused my trip large delays and put my cargo at huge risk. The trailer tie downs where also worn out and broke causing our motorcycle to come loose and sustain large damage. He seems like he just likes to come around and flex his job title but sucks at actually doing it. His whitey tighties might have been giving him a wedge that day but he was also very demeaning to the feed store employee in a uncalled for way.
FINN HComplicated process to rent
Gabriel OWe spent 45 minutes trying to get an access code from open a box with no keys. Horrible experience.
Louis MCustomer service was outstanding
JOHN HFriendly polite staff, easy to get in and out of the location.
JAY KLocation is out of the way and rather far from my home.
Michael GNone - they did a great job with getting me all set up and getting the equipment back!
ADAM SI was treated with kid gloves, I was treated with the utmost respect. I felt like I was special. My agent was very careful to explain the process and did everything in his power to keep my costs low for my specific rental needs.... please do not go there... I want this.location for myself 🤣 I rent trucks all the time and Iron Horse Hay & Feed's Uhaul services are the best Uhaul facility I have ever had the pleasure of using...
JANOS SJuan at Iron Horse Hay & Feed is amazing. Professional, courteous, understanding, and empathetic. We experienced a one day delay returning from picking up a vehicle with the U-Haul Auto Transport we ordered this week, and then we were stuck in accident traffic on our way home, missing our drop-off time. Juan was great to work with and made sure we did not feel rushed bringing it home, and he was able to very quickly find an alternate Auto Transport for the family that was to receive our return. Juan showed great appreciation for our safety, and we now plan to rent from Iron Horse Hay & Feed for our 1-3x U-Haul orders per month. And bravo to U-Haul for having Iron Horse Hay & Feed as a pickup location.
EMET WThe computer program was awkward for the employee. Had to input info twice and the second estimate was higher than the first!
Kim ISome confusion on what hitch was required. Probably some training or better documentation for the site would help. Good experience overall.
MICHAEL BOur checkout was easy and fast! The person who checked us out was very knowledgeable and very nice! Location was very clean!
Yolanda RHad a hick-up with my reservation that was worked out by a great staff member. Very good experience, thank you !
GREGORY SThe location and pick up was fine. Friendly and professional staff. But this will likely be the last time I use uhaul. The last 2 times I've rented trailers I've been redirected to another pickup location minutes before my confirmed pickup time. I've been jacked around enough and prefer to spend my money else where.
Joe WExcellent experience
Tony RExcellent service, will rent from this location again.
WILLIAM CQuick and easy. I was in a jam and needed to start moving out of my current residence now, they were very helpful and got me on the road quickly and efficiently. Very much appreciated. Tiare Buck 253.350.4249
TIARE BCould not check in online, customer service line did not answer after 25 minutes so returned on Sunday. Same result, tried to contact property owner onsite and although 5 cars and trucks and an open garage door- no answer at the door. If I need another rental I will consider other companies or at least other locations.
KEN TOwner was a very nice guy!
DENNIS WStart by quit renting U Hauls in my name as this has happened early in 2020. When I called & asked for this to be changed, I was told it does not matter as I would have no liability if something happened. I stated it did matter & to confirm back this would be corrected. Now here is the 2nd occasion that makes it look like on paper, I moved again. That's great for x-wifes and such, but not so great for the quality of standards & common courtesy. Maybe its following under my cell # or email when I rented a uhaul for Tahoma Band Boosters in 2019. That # is 425-466-4073 and cbjeep@comcast.net is my email getting notifications. Thank you. Clint R Boren
RASHELL Cvery courteous attendant
JOHN EThey were super nice and helpful
Katherine HNothing The service was Great very friendly Great experience
MICHAEL MIron Horse is a great
LIONEL CIndependent of the location I am not satisfied with using my cell phone to go through the rental process. This will be a deciding factor the next time I have to choose a rental company.
David SBad tire on left side of trailer
JOSEPH EOwner of the feed store needs to make sure the chains are not rusted and in need of replacement. We stopped at another location who said our chains were rusted and could break and the collars were shot. She replaced all for us.
Anne LYour ‘no-contact’ check in was a complete failure. Get that figured out please
Mathew M