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Philip D
Customer Reviews for Isabellas Furniture & Mattress
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to wait over 40 minutes for them to finish talking to a different guest and finally acknowledge me. On a moving day especially that time matters. I had already provided all check in info and they still requested me to provide it at time of visit. Was met with attitude when asked if I spoke Spanish and I said no. Was met with even more attitude when I asked them to clarify additional charge after return. They did not make me feel like my business or time was valued.
Elena OI didn't ask for insurance when I made the reservation but it was added, I had to pay an extra $15 I did not want to pay. I didn't find out until I returned the truck and got my receipt. I was never told it would be added, I will never rent a Uhaul again
SERGIO RI rented a $19.95 truck this morning. Only drove it 4 miles and the total was over $50 dollars. I realize there is a tax but the tax was more than the usage of the truck. I would like to see the receipt cause I wasn’t offered one.
Kevin mCustomer service was really bad, 2 out of 4 had a bad attitude and very rude to the customer. Hire a well trained personnel that willing to help their customers
NOEL M