Customer Reviews for Island Espresso
(U-Haul Neighborhood Dealer)

486 reviews

1213 Mill Bay Rd   Kodiak, AK 99615

(907) 486-1767

Office Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/24/2025: Closed
  • 5/25/2025: Closed
  • 5/26/2025: Closed
  • 5/31/2025: Closed
  • 6/1/2025: Closed
  • 6/2/2025: Closed
  • 6/10/2025: Closed
  • 6/11/2025: Closed
  • 6/12/2025: Closed
  • 6/14/2025: Closed
  • 7/4/2025: Closed
  • 7/5/2025: Closed
  • 7/6/2025: Closed
  • 7/7/2025: Closed
  • 8/30/2025: Closed
  • 8/31/2025: Closed
  • 9/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(907) 486-1767

1213 Mill Bay Rd
Kodiak, AK 99615

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/24/2025: Closed
  • 5/25/2025: Closed
  • 5/26/2025: Closed
  • 5/31/2025: Closed
  • 6/1/2025: Closed
  • 6/2/2025: Closed
  • 6/10/2025: Closed
  • 6/11/2025: Closed
  • 6/12/2025: Closed
  • 6/14/2025: Closed
  • 7/4/2025: Closed
  • 7/5/2025: Closed
  • 7/6/2025: Closed
  • 7/7/2025: Closed
  • 8/30/2025: Closed
  • 8/31/2025: Closed
  • 9/1/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

TRACY A 
Rating:
5.0

Best experience I’ve ever had .

Harley N 
Rating:
5.0

Customer did not leave a comment.

Howie M 
Rating:
5.0

Customer did not leave a comment.

Ceilidh P 
Rating:
5.0

Nothing, they always do a great job!

Rachel N 
Rating:
4.0

There was an issue with extending the period ...I extended thru the Mobile app and my bank card was double charged causing a negative balance and a couple of overdraft fees just be sure when you rent that you are covered it's quite a hassle to get stuck like that

EVERETT M 
Rating:
5.0

Nothing you’re total professionals.

STEVEN T 
Rating:
4.0

Customer did not leave a comment.

GEORGE T 
Rating:
5.0

Customer did not leave a comment.

Rachel N 
Rating:
5.0

Easy rental process. Professional staff.

Jean A 
Rating:
4.0

Customer did not leave a comment.

JODY C 
Rating:
5.0

Customer did not leave a comment.

Rachel N 
Rating:
1.0

Owner should have vehicles ready for pickup when promised instead of driving them around for personal use for several days and telling customers vehicle that was confirmed 6 months earlier is not available.

James P 
Rating:
5.0

Customer did not leave a comment.

Rachel N 
Rating:
5.0

Customer did not leave a comment.

ORLANDO M 
Rating:
5.0

They run a tight ship and are great people. Truck was clean and no problems

BRIAN J 
Rating:
5.0

Outstanding customer service! We use this particular facility every year…..keep up the great work!

DAVID J 
Rating:
5.0

The customer service was excellent. The truck was very clean and ran well. In my experience, this is one of the best U-Haul locations!

Rachel N 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M 
Rating:
3.0

Customer did not leave a comment.

JOEL N 
Rating:
5.0

Customer did not leave a comment.

Frankie D 
Rating:
5.0

Very good service in Kodiak

Mark J 
Rating:
5.0

Customer did not leave a comment.

Terra A 
Rating:
4.0

Customer did not leave a comment.

rob w 
Rating:
5.0

Customer did not leave a comment.

Gregory Z 
Rating:
5.0

Customer did not leave a comment.

CHARLES C 
Rating:
3.0

repair your truck so the ignition will turn. I had to play with it every single start to get it to turn. thought I would be stranded.

Larry G 
Rating:
4.0

Customer did not leave a comment.

John S 
Rating:
5.0

Great staff.

Northwind S 
Rating:
5.0

Customer did not leave a comment.

MORGAN P 
Rating:
5.0

Seems to have a leak. Many of my wall hangings were damaged

Tracy H 
Rating:
5.0

Customer did not leave a comment.

jerilyn u 
Rating:
5.0

Thank you for your service and your help with everything I had to move in town and bring our stuff to one house to the other house in few trips

Loss N 
Rating:
5.0

Customer did not leave a comment.

Jerilyn N 
Rating:
5.0

Customer did not leave a comment.

Jenny T 
Rating:
5.0

Customer did not leave a comment.

Kai F 
Rating:
3.0

Windshield is cracked and interior was not clean.

Coval H 
Rating:
5.0

Customer did not leave a comment.

Alex S 
Rating:
5.0

Great management.

Northwind S 
Rating:
5.0

Good place i give them a 10 being great

Dick J 
Rating:
3.0

Customer did not leave a comment.

EUGENE A 
Rating:
3.0

Customer did not leave a comment.

Michael N 
Rating:
1.0

Staff was inaccessible and not present at checkin, vehicle cab was not very clean, checkin did not ask for pictures or mileage (but check out required it), registration and tags were expired that created issues and delayed me, check engine light was on, airbag light was also on, van also had issues starting.

Kelsey M 
Rating:
4.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Excellent Service and Great Help with Paperwork.

Douglas B 
Rating:
5.0

Customer did not leave a comment.

Howie M 
Rating:
2.0

Could not drive the vehicle on the military base where I had to go cause the insurance and registration information in the truck was expired and the tabs were expired.

Magic M 
Rating:
5.0

The U-Haul app is cumbersome and glitchy. I hate using it.

Ralph S 
Rating:
5.0

Great Service

Douglas B 
Rating:
5.0

Customer did not leave a comment.

Leya-anna J 
Rating:
5.0

Excellent Service.

Douglas B 
Rating:
5.0

Customer did not leave a comment.

Douglas B 
Rating:
5.0

The rental guy at the Kodiak location was awesome. It was fast, easy, and he was very knowledgeable and gave me help every step of the way. He made it so much easier than my previous rentals

Montana V 
Rating:
5.0

Excellent customer service

Sauao M 
Rating:
5.0

Customer did not leave a comment.

Cecil L 
Rating:
4.0

Customer did not leave a comment.

Sandy P 
Rating:
5.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Customer service was absolutely incredible!

Clint M 
Rating:
5.0

Customer did not leave a comment.

Spencer V 
Rating:
5.0

1.Furnish. More than one key. 2. Provide airport shuttle and/or vehicle pickup service at the airport.

Doug V 
Rating:
5.0

A smooth experience. Courteous and helpful associates walked me through the rental process and made me feel comfortable.

David W 
Rating:
3.0

Customer did not leave a comment.

Carl C 
Rating:
5.0

Great and fast

kristoffer c 
Rating:
5.0

There's a Crack where the camera

Leya-anna J 
Rating:
5.0

I loved the owners

Harmon s 
Rating:
5.0

Misty and Leonard are very nice people to work with at this location.

Mike C 
Rating:
5.0

Customer did not leave a comment.

jason t 
Rating:
5.0

We are very pleased with everything! Look forward to our use of the services again next year!

David J 
Rating:
5.0

Customer did not leave a comment.

Neil L 
Rating:
5.0

Good communication, I had problems with the app but was able to talk to them and drop the truck off no problem.

Shawn P 
Rating:
5.0

Excellent service, great location.

Craig I 
Rating:
5.0

Customer did not leave a comment.

Gerard G 
Rating:
5.0

Customer did not leave a comment.

Richie D 
Rating:
2.0

Location wasn't open when we arrived. Had to call corporate to contact the owner before an employee showed up. Neither fast nor efficient to pick up rental- only location on island tho.

Yvette L 
Rating:
5.0

Customer did not leave a comment.

Elye A 
Rating:
3.0

The franchise owner said he would initially charge me for the 24 hour rate and if the vehicle was returned within 4 hours he would return the extra portion and only collect theb4 hour rate. I returned the vehicle in 3 &1/2 hours yet he kept the full 24 hour rate. I definitely recommend handling your rental online and not in person with this franchise

Jay P 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Great people to work with. Always have flexibility and a solution!! Thank you

JOHN B 
Rating:
5.0

10/10

Kirk C 
Rating:
4.0

Customer did not leave a comment.

David B 
Rating:
5.0

I thought $20 fee for after hours return was excessive

Craig R 
Rating:
5.0

Very good service.

John M 
Rating:
5.0

Good people I’d rent there every time

Jose A 
Rating:
5.0

It's not 35 a day

Angel B 
Rating:
5.0

Customer did not leave a comment.

Daria S 
Rating:
5.0

Customer did not leave a comment.

Matt N 
Rating:
5.0

Excellent, fast and informed customer service! 10 Stars!

Kelley M 
Rating:
5.0

Customer did not leave a comment.

Gregory A 
Rating:
5.0

Leonard & Misti are great! They went above and beyond to help me out when i rented 2-20' trucks to go to the mainland.

douglas c 
Rating:
5.0

Customer did not leave a comment.

Craig Z 
Rating:
5.0

The online checkout was too restrictive and a pain. I would not recommend. In addition to your credit card, copy of license, and a selfie to confirm it’s you, they want to call TWO of your friends to say your good for the rental. One was my cab driver. Seriously?

sherry p 
Rating:
5.0

Staff is awesome. Very responsive and accommodating.

sherry p 
Rating:
5.0

Outstanding customer service and excellent vehicle. By far the very best UHaul I have ever rented from. Thank you and keep up the great work!

Billy B 
Rating:
5.0

They were very helpful

DEBBIE R 
Rating:
3.0

All went well. Friendly service

Arthur O 
Rating:
5.0

Thank you U-haul for everything..

jackie v 
Rating:
5.0

You were great

LEE R 
Rating:
5.0

Professional, courteous, friendly service. Could not ask for more.

Christopher S 
Rating:
5.0

Get better internet so the mobile app will work.

Michael S 
Rating:
1.0

The van smelled like bad things, piss.

Favid C 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top