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TRACY A
Customer Reviews for Island Espresso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best experience I’ve ever had .
Harley NNothing, they always do a great job!
Rachel NThere was an issue with extending the period ...I extended thru the Mobile app and my bank card was double charged causing a negative balance and a couple of overdraft fees just be sure when you rent that you are covered it's quite a hassle to get stuck like that
EVERETT MNothing you’re total professionals.
STEVEN TEasy rental process. Professional staff.
Jean AOwner should have vehicles ready for pickup when promised instead of driving them around for personal use for several days and telling customers vehicle that was confirmed 6 months earlier is not available.
James PThey run a tight ship and are great people. Truck was clean and no problems
BRIAN JOutstanding customer service! We use this particular facility every year…..keep up the great work!
DAVID JThe customer service was excellent. The truck was very clean and ran well. In my experience, this is one of the best U-Haul locations!
Rachel NVery good service in Kodiak
Mark Jrepair your truck so the ignition will turn. I had to play with it every single start to get it to turn. thought I would be stranded.
Larry GGreat staff.
Northwind SSeems to have a leak. Many of my wall hangings were damaged
Tracy HThank you for your service and your help with everything I had to move in town and bring our stuff to one house to the other house in few trips
Loss NWindshield is cracked and interior was not clean.
Coval HGreat management.
Northwind SGood place i give them a 10 being great
Dick JStaff was inaccessible and not present at checkin, vehicle cab was not very clean, checkin did not ask for pictures or mileage (but check out required it), registration and tags were expired that created issues and delayed me, check engine light was on, airbag light was also on, van also had issues starting.
Kelsey MExcellent Service and Great Help with Paperwork.
Douglas BCould not drive the vehicle on the military base where I had to go cause the insurance and registration information in the truck was expired and the tabs were expired.
Magic MThe U-Haul app is cumbersome and glitchy. I hate using it.
Ralph SGreat Service
Douglas BExcellent Service.
Douglas BThe rental guy at the Kodiak location was awesome. It was fast, easy, and he was very knowledgeable and gave me help every step of the way. He made it so much easier than my previous rentals
Montana VExcellent customer service
Sauao MCustomer service was absolutely incredible!
Clint M1.Furnish. More than one key. 2. Provide airport shuttle and/or vehicle pickup service at the airport.
Doug VA smooth experience. Courteous and helpful associates walked me through the rental process and made me feel comfortable.
David WGreat and fast
kristoffer cThere's a Crack where the camera
Leya-anna JI loved the owners
Harmon sMisty and Leonard are very nice people to work with at this location.
Mike CWe are very pleased with everything! Look forward to our use of the services again next year!
David JGood communication, I had problems with the app but was able to talk to them and drop the truck off no problem.
Shawn PExcellent service, great location.
Craig ILocation wasn't open when we arrived. Had to call corporate to contact the owner before an employee showed up. Neither fast nor efficient to pick up rental- only location on island tho.
Yvette LThe franchise owner said he would initially charge me for the 24 hour rate and if the vehicle was returned within 4 hours he would return the extra portion and only collect theb4 hour rate. I returned the vehicle in 3 &1/2 hours yet he kept the full 24 hour rate. I definitely recommend handling your rental online and not in person with this franchise
Jay PGreat people to work with. Always have flexibility and a solution!! Thank you
JOHN B10/10
Kirk CI thought $20 fee for after hours return was excessive
Craig RVery good service.
John MGood people I’d rent there every time
Jose AIt's not 35 a day
Angel BExcellent, fast and informed customer service! 10 Stars!
Kelley MLeonard & Misti are great! They went above and beyond to help me out when i rented 2-20' trucks to go to the mainland.
douglas cThe online checkout was too restrictive and a pain. I would not recommend. In addition to your credit card, copy of license, and a selfie to confirm it’s you, they want to call TWO of your friends to say your good for the rental. One was my cab driver. Seriously?
sherry pStaff is awesome. Very responsive and accommodating.
sherry pOutstanding customer service and excellent vehicle. By far the very best UHaul I have ever rented from. Thank you and keep up the great work!
Billy BThey were very helpful
DEBBIE RAll went well. Friendly service
Arthur OThank you U-haul for everything..
jackie vYou were great
LEE RProfessional, courteous, friendly service. Could not ask for more.
Christopher SGet better internet so the mobile app will work.
Michael SThe van smelled like bad things, piss.
Favid C