Customer service was absolutely incredible!
Clint M.
Customer Reviews for Island Espresso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
1.Furnish. More than one key. 2. Provide airport shuttle and/or vehicle pickup service at the airport.
Doug V.A smooth experience. Courteous and helpful associates walked me through the rental process and made me feel comfortable.
David W.Great and fast
kristoffer C.There's a Crack where the camera
Leya-anna J.I loved the owners
Harmon S.Misty and Leonard are very nice people to work with at this location.
Mike C.We are very pleased with everything! Look forward to our use of the services again next year!
David J.Good communication, I had problems with the app but was able to talk to them and drop the truck off no problem.
Shawn P.Excellent service, great location.
Craig I.Location wasn't open when we arrived. Had to call corporate to contact the owner before an employee showed up. Neither fast nor efficient to pick up rental- only location on island tho.
Yvette L.The franchise owner said he would initially charge me for the 24 hour rate and if the vehicle was returned within 4 hours he would return the extra portion and only collect theb4 hour rate. I returned the vehicle in 3 &1/2 hours yet he kept the full 24 hour rate. I definitely recommend handling your rental online and not in person with this franchise
Jay P.Great people to work with. Always have flexibility and a solution!! Thank you
JOHN B.10/10
Kirk C.I thought $20 fee for after hours return was excessive
Craig R.Very good service.
John M.Good people I'd rent there every time
Jose A.It's not 35 a day
Angel B.Excellent, fast and informed customer service! 10 Stars!
Kelley M.Leonard & Misti are great! They went above and beyond to help me out when i rented 2-20' trucks to go to the mainland.
douglas C.The online checkout was too restrictive and a pain. I would not recommend. In addition to your credit card, copy of license, and a selfie to confirm it's you, they want to call TWO of your friends to say your good for the rental. One was my cab driver. Seriously?
sherry P.Staff is awesome. Very responsive and accommodating.
sherry P.Outstanding customer service and excellent vehicle. By far the very best UHaul I have ever rented from. Thank you and keep up the great work!
Billy B.They were very helpful
DEBBIE R.All went well. Friendly service
Arthur O.Thank you U-haul for everything..
jackie V.You were great
LEE R.Professional, courteous, friendly service. Could not ask for more.
Christopher S.Get better internet so the mobile app will work.
Michael S.The van smelled like bad things, piss.
Favid C.Great vehicles and great service in Kodiak. We are so grateful to have this local rental option.
Katie O.Difficulty in getting the rental details straightened out after turn in
James K.Great customer service I have dealt with these people for five years.
William B.Online reservations differ greatly from what is locally available, however the local uhaul agent called me right away to discuss availability and options. Both agents at the rental site were excellent - very informative, helpful & friendly, and both the rental and return went smoothly. A+!
Dusty L.Great experience with Kodiak uhaul. Excellent!
Kyle C.Loved the fact that I could pick up and drop off after hours and the truck was awesome! Love Kodiak U-Haul and have been renting for years and will continue to do so!!!!
Sheila P.Bald tires, broken windshield, requested items were not provided, windshield wipers didn't work.
Robby C.Have more pick ups! Other than that it was perfect! Super happy we were able to get a truck to travel. Thank you
NICOLE M.No one there at 11 when I arrived. Someone came in 15-20 minutes or so.
Tracy H.They are very friendly and Helpful it would be nice if there was a short term storage at that location.
Gary R.Everything's wonderful, already have been doing a lot of referrals
Michael E.Great Service
Douglas B.I was very pleased from start to finish.
John L.Alway a pleasure to to business with Kodiak UHAUL
Rich W.Management was able to work with me on a rental when I could not get there in time, due to a late flight. I appreciate their flexibility.
Samuel B.Everything was great and the truck was in great condition and fun to drive
Edith C.The rental worked well for our needs.
Clifford G.1. Provide second (extra key) 2. Offer options for transportation between the airport and Uhaul facility. Suggestion: the Uhaul dealer could park the vehicle in the airport parking lot for a fee. This arrangement would eliminate the fear of not getting to Uhaul before closing time.
Doug V.Super Great folks who own the franchise. I rent every year..
JOHN B.Misty and her husband are truly awesome!
raymond G.Nothing, maybe pick up and drop off location. Would be nice to pick up & drop off at airport.
Mathew L.The app check in took 2 hours.. It was terrible. Finally had to sign out and sign into google crome browser and check out.
larry C.Nothing you guys are awesome 🤩 🤩🤩
calisha A.