Customer Reviews for Island Espresso
(U-Haul Neighborhood Dealer)

Rating:

5.0

Best experience I’ve ever had .

Rating:

5.0

Nothing, they always do a great job!

Rating:

4.0

There was an issue with extending the period ...I extended thru the Mobile app and my bank card was double charged causing a negative balance and a couple of overdraft fees just be sure when you rent that you are covered it's quite a hassle to get stuck like that

Rating:

5.0

Nothing you’re total professionals.

Rating:

5.0

Easy rental process. Professional staff.

Rating:

1.0

Owner should have vehicles ready for pickup when promised instead of driving them around for personal use for several days and telling customers vehicle that was confirmed 6 months earlier is not available.

Rating:

5.0

They run a tight ship and are great people. Truck was clean and no problems

Rating:

5.0

Outstanding customer service! We use this particular facility every year…..keep up the great work!

Rating:

5.0

The customer service was excellent. The truck was very clean and ran well. In my experience, this is one of the best U-Haul locations!

Rating:

5.0

Very good service in Kodiak

Rating:

3.0

repair your truck so the ignition will turn. I had to play with it every single start to get it to turn. thought I would be stranded.

Rating:

5.0

Great staff.

Rating:

5.0

Seems to have a leak. Many of my wall hangings were damaged

Rating:

5.0

Thank you for your service and your help with everything I had to move in town and bring our stuff to one house to the other house in few trips

Rating:

3.0

Windshield is cracked and interior was not clean.

Rating:

5.0

Great management.

Rating:

5.0

Good place i give them a 10 being great

Rating:

1.0

Staff was inaccessible and not present at checkin, vehicle cab was not very clean, checkin did not ask for pictures or mileage (but check out required it), registration and tags were expired that created issues and delayed me, check engine light was on, airbag light was also on, van also had issues starting.

Rating:

5.0

Excellent Service and Great Help with Paperwork.

Rating:

2.0

Could not drive the vehicle on the military base where I had to go cause the insurance and registration information in the truck was expired and the tabs were expired.

Rating:

5.0

The U-Haul app is cumbersome and glitchy. I hate using it.

Rating:

5.0

Great Service

Rating:

5.0

Excellent Service.

Rating:

5.0

The rental guy at the Kodiak location was awesome. It was fast, easy, and he was very knowledgeable and gave me help every step of the way. He made it so much easier than my previous rentals

Rating:

5.0

Excellent customer service

Rating:

5.0

Customer service was absolutely incredible!

Rating:

5.0

1.Furnish. More than one key. 2. Provide airport shuttle and/or vehicle pickup service at the airport.

Rating:

5.0

A smooth experience. Courteous and helpful associates walked me through the rental process and made me feel comfortable.

Rating:

5.0

Great and fast

Rating:

5.0

There's a Crack where the camera

Rating:

5.0

I loved the owners

Rating:

5.0

Misty and Leonard are very nice people to work with at this location.

Rating:

5.0

We are very pleased with everything! Look forward to our use of the services again next year!

Rating:

5.0

Good communication, I had problems with the app but was able to talk to them and drop the truck off no problem.

Rating:

5.0

Excellent service, great location.

Rating:

2.0

Location wasn't open when we arrived. Had to call corporate to contact the owner before an employee showed up. Neither fast nor efficient to pick up rental- only location on island tho.

Rating:

3.0

The franchise owner said he would initially charge me for the 24 hour rate and if the vehicle was returned within 4 hours he would return the extra portion and only collect theb4 hour rate. I returned the vehicle in 3 &1/2 hours yet he kept the full 24 hour rate. I definitely recommend handling your rental online and not in person with this franchise

Rating:

5.0

Great people to work with. Always have flexibility and a solution!! Thank you

Rating:

5.0

10/10

Rating:

5.0

I thought $20 fee for after hours return was excessive

Rating:

5.0

Very good service.

Rating:

5.0

Good people I’d rent there every time

Rating:

5.0

It's not 35 a day

Rating:

5.0

Excellent, fast and informed customer service! 10 Stars!

Rating:

5.0

Leonard & Misti are great! They went above and beyond to help me out when i rented 2-20' trucks to go to the mainland.

Rating:

5.0

The online checkout was too restrictive and a pain. I would not recommend. In addition to your credit card, copy of license, and a selfie to confirm it’s you, they want to call TWO of your friends to say your good for the rental. One was my cab driver. Seriously?

Rating:

5.0

Staff is awesome. Very responsive and accommodating.

Rating:

5.0

Outstanding customer service and excellent vehicle. By far the very best UHaul I have ever rented from. Thank you and keep up the great work!

Rating:

5.0

They were very helpful

Rating:

3.0

All went well. Friendly service

Rating:

5.0

Thank you U-haul for everything..

Rating:

5.0

You were great

Rating:

5.0

Professional, courteous, friendly service. Could not ask for more.

Rating:

5.0

Get better internet so the mobile app will work.