Customer Reviews for Island Security Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Island Security Self Storage

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Isaac D. on

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Customer did not leave a comment.

Forrest W. on

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Office staff very helpful and truck was clean when I arrived. Thank you!

Laura C. on

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Rental agent was efficient & helpful. Van ready and in great condition. Overall, as pleasant as it could have been. I wish the office were opened 1/2 to 1 hour earlier to get a running start on the day.

KIRSTEN A. on

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Steve L. on

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Bobbette B. on

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The locAtion was fine but the mobile reservation was a nightmare with statements like I was not at the correct location, the license was not scanning, I needed to add another person but then when I did they said I could Not add my husband - all bad , and then you charged $10 for coverage when I opted out of coverage

Gordon S. on

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Lori was GREAT

Kathleen G. on

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When I reserved the U-Haul, I did not choose any insurance. The office in Vashon told me that an insurance for $28 was added to my rental. I said that I didn’t want the insurance and she told me that I could get it taken off in Auburn. When I got to auburn, they said I couldn’t take the insurance off. I want to be reimbursed for the insurance that I didn’t want or need.

Wyatt G. on

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Customer did not leave a comment.

Cynthia T. on

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Clean truck - ready to go at arrival.

Steve S. on

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Van was clean and ready to go when I arrived,

Sue W. on

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We received a $25 charge for "not sweeping out the truck." When I said that we did sweep out the truck, I was told by the woman at the drop off location that it was "a big mess." She sent a photo of the dirt pile she swept and it looked like it would have fit in a match box. A very small amount for a 26' truck. I complained and was pleased that my $25 charge was refunded. Thank you U-Haul.