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GREGG R
Customer Reviews for Island Security Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Laura is always great! She is very helpful and consistently goes above and beyond.
HAILEY OThe best customer service Ive ever had! The employee was professional and very helpful. Thank you so much! She deserves a raise!
EDITH SOur “smooth ride” truck was anything but.
Ian SPut a QR code on the key drop box. I could not get the page to load so ended up calling after trying for 15 minutes.
SHANNON JNothing comes to mind.
WILLIAM MLaura, the manager, always goes above and beyond for her customers.
Caralee BThe suspension on this older truck was suboptimal (80,000 plus miles)
GARY KThe cab of the truck smelled really bad like moldy gym socks.
AMY AWe love working with Laura and Island Security and Storage. They are always extremely helpful and go above and beyond.
RICHARD RLaura went above and beyond to make sure we had everything we needed!
STEPHANIE MGentlemen who assisted myself was super nice and helpful. Cleanest and smoothest U-Haul experience I’ve had. Thank you!
EDITH SI experienced some of the best customer service ever at Island Security Self Storage. Would highly recommend renting here to anybody.
OHN NThe chevy truck was very bulky and I likedthe transmission on a Ford truck I rented at U Haul a few years ago; it was better for towing with 10 speeds selectable.
Jon KManager Laura was very personable and accommodating.
CRAIG SFriendly fare efficient
ROBERT BStraightforward, easy, excellent equipment, good service.
MICHAEL CIt's wonderful that U-Haul is still affordable in these times of ever escalating inflation. A well organized and well run business. Thank you.
COLIN JAlways excellent customer service here!
RODNEY MThe person who rented me the vehicle was great. U-Haul is lucky to have them.
MARLON BThe cargo van was filthy. The console had not been cleaned - probably never. I turned on the air conditioner and dirt and debris blew out all over the cab. I should have been wearing a hazmat suit. The tires were not inflated correctly and it kept setting off the notification. The ride was rough and most likely to bad shocks and worn tires.
Judith AI’ve rented a lot of U-Haul trucks & trailers over the past three decades. Most of the time I’m very satisfied to quite pleased both the vehicles & the service. This U-Haul location however offers the best customer service of any other. Kudos especially go to Laura!
Rodney MLaura worked with my schedule and made it super easy for me.
Brad SThe AC did not work just blew outside air in and waiting i traffic for three hours was terrible with no AC. Needs to be fixed.
Aren DNo issues. Rental place was great!
Laura DExcellent experience - thank you
Kelly CIt was the best U-Haul experience I have ever had!
leslee sLaura was so organized and also efficient. She went out of her way to help us with everything. I would highly recommend this location and my experience with UHaul.
Suzanne AEverything was easy and the people were very nice.
David SLaura is ALWAYS helpful and accommodating. this location needs another van - it's always booked far in advance!
Candace GThis is a easy fantastic place, didn’t even realize there was one on island.
Adam CEverything was great!
Christine MExcellent customer service
penelope aI’ve been a longtime renter at this sight. The last three years has involved different storage units and truck rentals. Laura was always available and helped with every change, even from separate coasts, and even remembered my name and rental history, , making the experience easy and uncomplicated. Thanks
PHILLIP DNothing to improve! Laura provides excellent customer service and a smooth and worry-free rental experience.
mella hLaura is so personable and efficient at explaining everything! I’ve rented uhauls from her numerous times and It’s always been a very positive experience.
Rachil WLaura is very kind. She helped us when we had to change schedules for renting a truck and we were able to move more effectively as a result. Many thanks!
Charles LNice people, easy to work with. Thanks!
Charles LNicest people who always make a habit to learn and use your name and make you feel as though they are really happy you were there to rent a truck from them
Ellen JLove the island storage and uhaul center on vashon. Used them dozens of times. Always reliable and fair eith great prices and the best customer service. I've always had minimal wait times and perfect service without question.
Houston VReturn is cumbersome through the app. Did not like but then customer service reopened and they processed me in in about 2 mins.
Ellen JAgent was very welcoming, efficient, and helpful. She is a great representative for your company.
BRUCE ALaura always accommodating and helpful
Candace GMy experience couldn't have been better. The staff was professional, helpful and just great!
Jim PCustomer service is great. Very helpful two thumbs up.
David SFriendly, easy, quick, pick up and drop off. All good!
Cathleen ALaura and Victoria were great - again, as always!
John WThank you!
Joseph WThings went well for us despite the last minute (on the day, at pick-up) change to use a different, larger vehicle (previous user had not yet returned the smaller vehicle we'd booked). Thanks for the nimble thinking and to corporate culture for supporting the worker to do that (hint, hint). Excellent customer service! Truth to tell, the vehicle wasn't pristine. The survey question on this doesn't leave any room for details. But it was as tidy as we needed it to be for our task. We have great confidence in Laura who is a superb asset both to this corporation and to local folk.
Robert HLaura is the absolute best! So helpful, kind, and informative. She makes every experience at the Vashon location feel like a breeze. :)))
NICOLE PLaura was great to work with
William WEverything went well. My only issue was when I returned the vehicle I was unable to get my phones location to confirm delivery. I am not happy about potentially having to pay the extra 20 dollars. The lady at the facility is super nice and helpful!
KAREN LThe truck had not been cleaned after the last use. Maintenance must be okay since it worked fine for hauling stuff around. Very convenient location.
Robert MGet better trucks and people to help
Geran WLaura is great!
Aaron MLaura in the office is great!
Aaron MIsland Security Self Storage had the truck I needed when another truck I was counting on fell thru. I appreciated the quick service and friendly professional attitude as well.
Marianne MSuper service, great vehicles and convenient. Thank you.
Hart WGreat customer service
Teanna DVery good service
Dennis K