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Yiu H
Customer Reviews for iStorage 8317
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took 8 days to check in my return
TAYLOR Tgood rep at store, would recommend this store
Kevin DExcellent customer service
JAIME GTruck came dirty with laundry detergent spilled in storage with trash in there. Facility is nice but there was Noone on site to show how dirty it was.
Kevin PThe lock box needs replaced. The agent didn’t send the code first either.
Shadi AThe truck makes a little rumbling noise in drive mode.
NAVEEN AThe staff was kind and very knowledgeable.
Sheila YBeverly was awesome. So helpful and friendly.
Keith KWhen you call the phone number there isn't an option to get to the U-Haul part. The phone number is only for the I storage. And they overcharged me for the gas. And I tried to call and I could never get to anyone for the U-Haul there was no option to get to a live operator. No I would not rent from U-Haul again.
Gary BEverything was great at the drop off location.
Emmanuela YAll good great service in and out quick
EDGAEL CWhen I arrived at the original pick up location, I was informed that I couldn’t perform a mobile check in and the keys should the handled to me on hands. 2 weeks ago I had no problem in performing a mobile check in. I was sent then to a location 20min from there. After arriving in this new location, no locker password was informed to me. After 1h, I obtained the password but the locker didn’t open. I was informed by the call center that the locker needed to be shaken since they are usually in poor conditions. After finally opening the box and getting the truck keys, I couldn’t find the truck. After another 30min I was informed that the truck was in a different location than the keys, and after getting the keys, I should’ve driven to the other location. Due to this 2h delay, I needed to perform that move without daylight. Definitely my first very very bad experience with U-Haul.
Marcos BShow more of the breakdown of what you are paying for exactly on final price
Alex CThe check in was nice but the check not so good, I did not even get my final receipt
Leonardo RThe online 24 hrs truck rental experience was abismal. I needed the truck by 8:30AM and couldn’t get it until 9:30AM due to a technical problem on U-Hauls platform. Thank you this 1 hour delay I had to get extra help and pay extra money for it, to make up for the lost time.
Christian MThe car battery broke down and it wasn’t my fault
Jabari GExcellent customer service by the staff and the equipment Was made readily available and easy to pick and return. Great service!!!
Gerald M