Customer Reviews for iStorage Fiddlesticks

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of iStorage Fiddlesticks

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Paul S. on

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Dickson C. on

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Perry G. on

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Donald K. on

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Great service!

Dwight B. on

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Thank you for your assistance on short notice!

Austin A. on

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This entire experience was a cluster. The original pickup location was changed which is what it is, but then I get to the pick up location and the gentlemen made my wife feel very uncomfortable as well as he did not have multiple things that were a part of the order. He provided a phone number for where we could pick up what he didn’t have and “they will add it to the order.” The location we went to said that was not an option and created a new order altogether.

Dillon P. on

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Miguel M. on

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Thank you!

Michael A. on

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Scott F. on

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The price included 5 days of use from Florida to Pennsylvania and the nice gentleman extended it to 8 for me without extra fees! Very good business!!

Phil R. on

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Michelle H. on

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Fantastic Customer Service!! I highly recommend this location!!

Shayna F. on

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Thank you

Jason O. on

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No one to help. The trailer is very heavy and did not have a lift arm We had to lift it on our own. Was told over and over. Uhaul is not our primary business sorry.

iStorage F. on

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Tom H. on

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Stu L. on

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Robert R. on

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Great service. Thank you.

Michael C. on

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Box of truck had grease on the floor. Kind of slippery and dirty. Previous renters had put some boxes down. Otherwise rental location was fantastic

David V. on

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Arnell P. on

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I arrived to pick up the truck after a long flight from Washington D.C. The internet was down and it took over 45 minutes to complete the rental agreement. The truck was very dirty. Full of smashed love bugs. The windshield was covered with it. Backed on so it was very difficult to clean. The agent didn't do a walk around. Truck performed well mechanically but had a leak in the attic area during a storm.

Dale L. on

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Quick and easy pick up and friendly staff. Very convenient location near the airport.

Andrew B. on

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Everything went well. Thank you!

Lori B. on

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Andres A. on

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¡Gracias por tu ayuda!

JEFF M. on

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Anthony J. on

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Robert R. on

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Excellent service and staff!

Richard K. on

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Great location!

Anthony G. on

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Ron T. on

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I did not get the appliance dolly that I ordered and they did not have one. The credit has not been processed, and they did not list the proper drop off location that was already filled out.

Donald K. on

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Not a thing I was very satisfied Robert and his female assistant was very nice and helpful very nice team

Mike S. on

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Excellent staff and great facility

Frank M. on

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John H. on

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Louis B. on

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Mike S. on

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lawrence L. on

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Rebecca E. on

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Customer Service was outstanding. Rob was very helpful. Thank

Rebecca E. on

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Excellent experience but why am I answering in Spanish? I don’t speak it ?!

Noe F. on

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Jason G. on

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Thank you iStorage!

Thomas M. on

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Upon arrival we found out that this location did not have the size truck we ordered nor the furniture dolly we ordered. We ended up having to take a larger truck. They took the charge for the dolly off the bill and gave us one from their storage business. We were also offered the "safe move" insurance, which we declined only to find out that we were charged for this anyway. We were marked down as having a full tank of gas but when getting in the truck, it had less than 3/4 of a tank. When we asked about the milage (this was a one way move), we were told there was unlimited miles. However, when we dropped it off, we were charged for milage over the base amount (granted it was only $2.40). Finally, we weren't even walked out to the truck which was parked in the back of the property. When we got to the truck it obviously hadn't been cleaned or attended to in quite a while. We had to clean all the dead leaves off the truck and the cab was sticky with was we assume was spilled soda. Unfortunately, we had flown in from out of town to move our daughter, were on a tight schedule and therefore, didn't have the time to argue over these issues. We have used U-Haul multiple times in the past with positive experiences. The two individuals at the location were very nice but overall this was a bad experience, cost us more than expected and we would not recommend this location to anyone.

Angela D. on

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Carol M. on

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Richard V. on

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Eric R. on

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Great facility with really nice people working there. It was a pleasure to have my things in storage there. Joyce Carden.

Amy W. on

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Courtney M. on

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Excellent Service!

Nancy P. on

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Had one bad tire on it and lights were not working but gentleman emailed service tech and he was there in a few hours and fixed everything . We received excellent service. Gentleman hook trailer up for us. I could not pick up tongue to hook it up to truck.

Reed Z. on

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Customer service, the U-Haul website, and most of the locations are absolute garbage. I don’t understand how U-Haul is still in business outside of the fact they are primarily the only option. The website is never accurate. And not just slightly off, but blatantly inaccurate. The reverse order line is rude and unprofessional, and most locations are not actually vendors, they just do this on the side and have zero idea of what is going on. This location however was very professional and polite so I HATE my only option was to rate this location. THIS LOCATION was a 5. Most U-Haul locations and corporate itself I’d LOVE to give a -5 if I could, so I went with a 3. I hope U-Haul itself goes bankrupt and the boardmembers have to fight the urge to jump off of buildings because they can’t put gas in their private airplanes anymore. Maybe if they put more money into the business and customers and their website than into their pockets the experience wouldn’t be a continuous horror show. Hopefully everyone else understands and my apologies to this location.

DAVID J. on

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MAX C. on

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Excellent service and equipment was clean and conviently located.

Michael B. on

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Nothing. We had an outstanding experience. The staff was very kind and professional.

John N. on

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This location was convenient and the staff was friendly and helpful.

Magdala J. on

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Amjad S. on

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Charles Royce A. on

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Cabin was fairly dirty and the windshield was very dirty. The oil light came on almost immediately, meaning the oil had not been checked and there was no water in the windshield washer system. The employee was nice however.

Yasmany O. on

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Will C. on

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Robert R. on

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demonte L. on

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Thank you for everything!

scott R. on

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BRANDON B. on

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lori T. on

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Louis M. on

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Great as always!

Daniel N. on

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Chet S. on

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Everything worked out smoothly. Thank you.

Mahoney G. on

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Great Customer Service!

Chelby S. on

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Thank you!

Gwendolyn J. on

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The manager is awesome!

Gwendolyn J. on

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Diana N. on

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Mike S. on

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Could not have asked for a better experience.

Walter B. on

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Amy was fantastic. She was extremely helpful. She should give seminars on how to treat customers. The facility was amazingly clean and organized. Thanks to all ... Dr Brown

ALONZA S. on

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Excellent customer service

Shawn L. on

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Thank you Amy and Rob

Pam A. on

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Douglas E. on

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The trailer looked old and worn, however, it road well and tires looked very good. Very happy with how it preformed. Also, Amy & Rob at iStorage were Fantastic - outstanding service

Ryan S. on

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Fantastic and fast service would use again.

Hilda H. on

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Robert S. on

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Nothing

MERVIN M. on

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Steering of the truck was a bit loose.

Robert R. on

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Thank you for all of your help!

CRAIG P. on

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Charles A. on

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SCOTT S. on

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merencia P. on

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Doug M. on

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BRETT G. on

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The customer service employee was very efficient, pleasant and helpful.

JIM P. on

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The young lady that works behind the desk is extremely well trained and competent.

Lauren N. on

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Robert C. on

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We had to wait for a few minutes to pick up the truck but the man had excellent customer service skills. Thank you for taking care of us. We had been moved from our original location to the one on Indian Paint Rd and the Uhaul customer service called to reschedule of location. It was a very satisfactory experience. Very helpful.

EVELYN S. on

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donald V. on

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A little hiccup with checking out but overall great job

JIm P. on

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The U-haul representative was well trained, competent and friendly. She provided outstanding customer service. Thanks!

VINIT P. on

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Thank you form your neighbor at Quality Suites

Tim C. on

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mark D. on

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Receptionist very nice and friendly She does an excellent job in greeting you and handling the transaction

VICTOR S. on

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