Customer Reviews for IStorage Halls Mill 8075

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of IStorage Halls Mill 8075

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Abriana S. on

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The lady who wrote up the rental was soo nice and answered all my questions, she really made the experience a great one!

Robert R. on

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Site location was great, equipment was not; item to check: 1. A/c did not work; really needed 2. Engine light need to be check; I spent most of time hoping nothing go wrong.. Thanks Robert

Jeremy S. on

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Mark L. on

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i was overcharged for fuel to a ludicrous degree. I wont be using them again.

hannah B. on

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Eric L. on

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CONNER J. on

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glenn G. on

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Jessica M. on

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She was the rudest "customer service" person I have had the displeasure to interact with in quite sometime. I recommend better communication, more eye contact and less eye rolls. Paying customers are not inconveniences forced upon you. I will be sure to take my business elsewhere in the future and tell others to do the same.

Tiffinie C. on

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Charged an additional $125 for a utility dolly that we did not see on the truck. Staff was very rude when she called and was not understanding when I explained there was not an additional item on the truck.

Judson M. on

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The truck needed new windshield wiper blades.

Jace D. on

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Jeffery W. on

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The pick up location went smooth. And the drop off on a one way was seamless. TK rocked with great help with a happy smile. Made the location the perfect drop location. Use iStorage on Halls Mill rd in Mobile.

Timothy V. on

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Christopher B. on

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It was very easy picking up the truck before business hours with the help of the Uhaul service representative.

kASEY F. on

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I was given no instructions for drop off my uhaul leaked and ruined furniture. when I called about the damage was told I was have to find the number to call to report the claim

thomas F. on

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Charles L. on

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We ordered with plenty of time in advance furniture blankets and they said they did not have any. This made our moving experience much harder because we could not protect our furniture.

albert P. on

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Danna H. on

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Fire the girl working there. She is very rude. Also, I declined the insurance and was charged for it anyway. When I told the girl this, she informed me I couldn’t take the truck without having the truck added to my own insurance policy. I have never had to do this. I have used Uhaul for many, many years. I’ll never use this location again.

Brian V. on

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Explain the rental terms clearer rather let the customers find out on their own

aaron B. on

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When we reserved we explained we were only hauling a matress and refrigerator and needed small truck. They reserved one 10 times bigger than we needed. Notified them we would be going to our home address and returning to Thomasville. Now getting billed for extra mileage from Uhaul in Thomasville to our home and back to Thomasville. I can no longer trust or recommend U-Haul, and that is unfortunate.

albert P. on

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Your employer was very nice and professional.

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the customer service was terrible.

Shannon Marie W. on

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The person I think her name was K>T> was very helpful good employee are an asset to your company thanks

David J. on

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Manager was respectful and courteous.

Cheryl R. on

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The clerks were rude and were more concerned with finishing what they were doing on their phones and eating. Both women should be fired immediately. If you’d like more details you may call me at2515108982.

Anthony F. on

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Heather T. on

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Debra J. on

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This was not my preference location. There were two Uhaul locations closer to us. I wasn't sure why we need to drive past those to go here. Also, why were we allowed to enter a preference time? We selected 8:30 because the preference location was open at that time but our actual pick up location didn't open until 9:00 and told us we couldn't pick up until 9:15.

CHARLES B. on

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The clerk refused to listen to what the first agent had said. She said," That's not the way UHAUL works.. You owe more money." I was not happy with the service and the 19.95 truck appears to be a rip-off.

Anisha R. on

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Staff was somewhat rude and did not have as many furniture pads as I requested