Customer Reviews for IStorage La Plata
(U-Haul Neighborhood Dealer)

86 reviews

6015 Crain Hwy   La Plata, MD 20646

(240) 523-4053

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(240) 523-4053

6015 Crain Hwy
La Plata, MD 20646

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Iris B. 
Rating:
1.0

I am being charged for cleanup and the vehicle was as clean as u got it . The orange piece in the back was already in there when I got it .

Richard R. 
Rating:
1.0

It's a shame to be charged over drafts fees because someone charged my credit card twice and now I'm on hold over a hour to get back my money nobody is answering the phone poor service and such a inconvenience I'll never go back to this one again

Rishawn B. 
Rating:
4.0

Easy after hours drop off.

Lisa B. 
Rating:
5.0

Tyler was very efficient in the rental process and explaining particulars.

Steven K. 
Rating:
5.0

Great service. Very easy

William W. 
Rating:
4.0

Customer did not leave a comment.

Jasmine F. 
Rating:
5.0

Customer did not leave a comment.

Dominique H. 
Rating:
5.0

Simplify 24/7 pick up(server error) when that was taken care of I was releaved . Thank you

Angus W. 
Rating:
5.0

It was so simple and easy to pick up the truck and return it... I would recommend the process!

Erin E. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

VERNONCHRISTOPHE S. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

VERNONCHRISTOPHE S. 
Rating:
1.0

they refused to assist with hooking up the trailer, not even to check the lights. when I called the company to complain, they made me take the trailer, (that i hooked up by myself) to another uhaul location to have it checked to be sure it was hooked up correctly, and I had to remind her to check the lights! then to make matters worse, they granted me a whole $50 refund, compensation for the time involved in taking it to another location even though I was already running late.

Bobbi P. 
Rating:
4.0

The IStorage attendant Richard was very helpful both before the rental with providing all information, and the day of rental pickup. Also the U-Haul phone attendants were helpful and courteous. The cargo trailer brake and turn signal lights were working but not all the other running/parking lights around trailer. I checked one of the wire connection to find it not connecting well enough, but with some electrical tape, was able to get the lights working.

Stephen H. 
Rating:
2.0

I was charges to separate fuel charges even though i brought the truck back at the amount in which i got it.

Floyd W. 
Rating:
5.0

I spoke with a gentleman by phone. He provided me the necessary information in which to return my (One-way)rental U-Haul Truck. Upon arriving after the Office had closed; we followed the instructions given earlier...........Made for a smooth truck agreement!! Thank you,,,,

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

ANTON J. 
Rating:
5.0

The equipment was clean. The brake lights and indicating lights worked. The running lights were all out. This was not an negative for this location. Whoever rented before may jot have reported the issue. The guys were friendly and helpful. Printed a list of locations for my destination where I could return the trailer.

Marguerite H. 
Rating:
3.0

No attendant on site at the time of the trailer drop off so I have no experience with how the rental location is handled by representatives.

Barth O. 
Rating:
4.0

The location is down off the road and there was little space to maneuver and turn around with the trailer. the employee took his own sweet time coming out to greet me, and by the time he did come out, I had spent a good bit of time trying to turn around with the trailer attached and park it, then when he came out he just said to "leave it where it is." Very annoying.

Bobbi P. 
Rating:
4.0

Customer did not leave a comment.

marilyn W. 
Rating:
5.0

Good friendly guy, helpful

Thomas C. 
Rating:
4.0

Made the drop off very easy.

glenn F. 
Rating:
4.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

aaron B. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

Walter T. 
Rating:
5.0

everything was easy and perfect!!

Patrick R. 
Rating:
2.0

The two young men operating the facility did not even offer to help attach the trailer. When I arrived at the trailer the electrical plug was lying in the mud, caked with dirt. I had to clean the plug first before I could connect it to my truck. Fortunately, I am a fit 65-year-old and could lift the trailer to connect it to my truck. You need to retrain these employees on customer service...because they were never taught any!

Carl P. 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
2.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

N/A

Marco W. 
Rating:
4.0

Customer did not leave a comment.

John E. 
Rating:
3.0

Have a back up for lunch time if agents don't talk to or help customers during their lunch. OR if you can only afford one employee put a lunch time sign up telling customers to drop keys in the drop off box, we'll call you if there are any issues otherwise just look for an email receipt from us. If you need to speak with someone we'll be back (put the time when the lunch break is over). Just my opinion of how you could provide better customer service.

Tisch J. 
Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Jacklyn B. 
Rating:
5.0

Heather is so friendly and helpful.

Kristie M. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Customer service was excellent.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Sandy N. 
Rating:
5.0

Customer did not leave a comment.

Franklin F. 
Rating:
5.0

Ms. Heather Nelson was very accommodating. I will use U-Haul again in the very near future! Eric Dean

Robert D. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Keep up the jovial spirit, honesty and kindness. I felt welcomed.

Michael B. 
Rating:
5.0

The young lady that helped me was very helpful and polite. Great employee. The truck I rented; however, was not clean at all. The cab smelled and had drink spilled all over the dash and in the cupholders. Not very good in that category.

Larry J. 
Rating:
3.0

I did not like that I was not giving a balance of the cost of the rental when I returned. You withheld almost $400, but could not give me the amt that would be taken from my card????????????

JANICE C. 
Rating:
5.0

Customer did not leave a comment.

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
1.0

I was over charged for my rental. We drove the truck 27.3 miles and were charged for 98. Hopefully this will be resolved quickly. I have put in a call to the 1-800 number. I'm hoping this was done unintentionally.

CURTIS W. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

The lady who helped me was excellent. The truck I rented was not available so I had to go the next size down, but she discounted the gas and a daily rate fee and it worked out fantastic.

Corri R. 
Rating:
4.0

The agent was helpful with the return. Looked throughly around the truck and asked if there were any issues. I told him about the attic leak and how dirty it was when we got it. I returned it with more gas than when I picked it up. He told me that I would be getting a 20 dollar deduction but did not adjust my bill.

Arnell P. 
Rating:
5.0

Customer did not leave a comment.

Leatrice D. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
1.0

I was charged a different charge and not happy at all

Daisy C. 
Rating:
3.0

The truck we reserved was not there and they had to give us a smaller truck. However, the staff member working the front desk was friendly, apologetic, and accommodating for the situation

Robert S. 
Rating:
4.0

extremely satisfied process was quick had trailer and car loaded and on the road quickly

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Shelly S. 
Rating:
5.0

Purchase trucks with cruise control.

WILLIAM Y. 
Rating:
5.0

Customer did not leave a comment.

Stephine R. 
Rating:
3.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Everything was very clean and I had a great experience with uhaul

Kaylee W. 
Rating:
4.0

Customer did not leave a comment.

lenny W. 
Rating:
5.0

Friendly and helpful staff! Thanks

Ronald M. 
Rating:
1.0

The attendant was very unknowledgeable and didn't even know what an auto transport was. It took at least an hour to check out and I had to find and hook up the trailer myself. Would NOT recommend this facility for anything. The auto transport had different make and rating tires and I had to drive to a different state and pay an $18 toll just to go and pick it up. The whole experience was quite painful!

Barry L. 
Rating:
4.0

Customer did not leave a comment.

Harold R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Erica G. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
1.0

No one was there at 900 am, no one answered the phone to give us further instructions. We just left the truck there. Over all U haul was pretty crappy to us, no truck at the location we were promised a truck at, we had to drive to another location to get the truck and still had to pay for mileage. Pretty crappy treatment.

Francis L. 
Rating:
5.0

Customer did not leave a comment.

Victoria D. 
Rating:
5.0

Customer did not leave a comment.

Sidney P. 
Rating:
5.0

Great experience and i will rent again!!

James S. 
Rating:
5.0

Service was wonderful, and the staff was very nice and helpful!

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
No reviews have been submitted for this location.

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