Customer Reviews for Istorage Naples
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Istorage Naples
Raquel C. on
Thanks ??
Miguel S. on
The amount of stars given is not a reflection upon the people working there. They were polite but confused when I showed up as a self check in. They did not know that I was arriving because I did the self check in. Perhaps UHAUL's automated system is lacking in providing advanced notice to the site where we drop off vehicles.
Devin C. on
The uhaul wasn’t checked in in a timely manner now I’m being charged another day when it was returned on time
David H. on
The truck was great! Friendly staff. Did not have the amount of pads I requested nor notice of not having the amount of pads i needed or a dolly or cart i needed.
Rick F. on
The people at he location were nice, but it took over one half hour to try to get a picture of my driver's license with a phone. A very stupid requirement when they are holding my driver's license. The web site was terrible. I had to call to finally get a reservation. I was about 2 minutes away from saying the hell with it and going to budget when the attendant, who was as frustrated as I was, over rode the requirement.
Edward G. on
Very easy to rent. Vehicle was clean and in proper working order. Staff did a great job.
Robin O. on
Easy except the pick up location put me down for the incorrect drop location so at 8 am I get a phone call that woke me up looking for the truck.
Clinton G. on
Fast friendly service!
Kristy C. on
Great atmosphere very knowledgeable and friendly staff!
Sandra O. on
Excellent services in front ...thank you so much
TINA K. on
Had a bit of trouble getting in and out of gate even with the code given
Shunettle M. on
Absolutely Amazing Service
Kenneth W. on
You overcharged me for the rental period and for the mileage. Very wrong of you, as a regular customer!
ron M. on
Good service from this location however I still cannot recommend using U-Haul because of the treatment I have recieved
Sandra L. on
The girls in the office were very nice and helpful. They were very professional Thank You very much.
John N. on
Your prices are to much to charge that much per miles is crazy!!! I won't recommend anyone to use U-Haul because of that I used your truck for four hours and payed 210 dollars that's crazy!!!!
Brian M. on
A faster computer program server
Darlene S. on
Everything was in good shape and drove great ??
Kenneth W. on
You already do everything right. Well done from a happy renter!
Joanna D. on
Office staff gave exceptional customer service!
Kenneth W. on
Nothing. Absolutely first class service!
Susan H. on
Customer service was absolutely wonderful. I had my two year old son with me and she was very patient and kind to both of us. I'm very very happy we chose this place to rent the uhaul.
Michael K. on
This is the 2nd consecutive time I have rented with Uhaul that the location I requested was changed to a less convenient location. While the service I did receive was very good, if Uhnul cannot provide the location I requested 2 months in advance, then Uhaul will NOT be my first choice for future rentals. Mike Kreeger
Steven J. on
Make sure you have the right day. I never got to use it as I had the wrong Saturday. Too bad I still had to pay. Oh and the truck stunk like cigarettes.
Alex S. on
Everything good except the mileage charge which is crazy expensive
Alma B. on
No improvement needed ?? Service is Always so excellent. Thank you very much??
Andrew H. on
The truck was brand new. Unfortunately the box leaks and we hit a rain storm on the way home. Several items were soaked not the locations fault but not happy with u haul
ALINA P. on
Was overcharged. Still haven't been able to connect with office to correct bill. Equipment ok and friendly attendant.
ALAN T. on
Nothing. The whole experience was quick and easy both on pick up and return of the vehicle. Great staff very helpful. Will use this location again.
donald L. on
Your store personnel at this location were great. All of my contacts with your reservationists have been unsatisfactory. You need to retrain all in customer support. I had 5 different emails confirming my changes to my reservation and the location was different than the original. I had 2 telephone calls confirming same.
Lisa S. on
Lower the prices.
Alma B. on
Keep smiling always. Great team member.Thank you for your help.
CLINT C. on
Be open on sundays
Stacey B. on
I scheduled my service with Donna and she was amazing!
james R. on
Very nice people
VALERIE S. on
A smile makes a world of difference. The staff was courteous and friendly. They took their time and made sure everything was working before I left the store. They had a knowledgeable and experienced mechanic on hand to check things out. Great service!
CARLOS R. on
Great service at drop off location
RUDY N. on
Upon walking in I went to the counter, in a small office just behind the counter was a young male and antoher person, they just both looked up at me and turned back to what they were doing. I then was approached by two toher males and I told them that I was there to return a tow dolly and both of thelm told me that the young man would be with me shortly. After the young man finished what he was doing he then attending me. He was attentive, and polite. I just feel that all the empoyees should be cross trained so that they don't wait on one person to do everything and make the customers wait.