This location was clean, friendly and accommodating. HOWEVER U-Haul as a corporation contacted us prior to our move. We had reserved a 26’ truck for a 1 way move 2 hours away. We were asked by U-Haul if we would assist them with equipment re-distribution of a tow dolly by hauling it with us to our final drop off destination. We agreed to do so with the understanding that both the truck and tow dolly would be picked up in one location, Milledgeville, GA and both dropped off in one location, Statham, GA. In return for our assistance, our rental period was increased from 24 hour rental to 48 hour rental and an additional 100 miles were given for the trip. The day before our scheduled pick up time, I received a text from U-Haul indicating that our truck and the tow dolly were scheduled to be picked up in 2 separate locations more than 30 minutes away from each other and our drop off of the truck and tow dolly were also scheduled for 2 separate locations 15 minutes away from each other. The text indicated that I could respond to the message if those arrangements did not work. I responded to the message immediately and received no response or follow up from U-Haul. Frustrated but already overwhelmed with the 2 hour move, we decided to just deal with the 2 separate pick up and drop off locations rather than spend time we didn’t have on the phone fighting to get it corrected. We picked up the truck and tow dolly at 2 separate locations on Thursday 3/12, loaded our home and drove the 2 hours to drop off the tow dolly on Friday 3/13. When we arrived at the drop off location for the tow dolly, the company came out and unhooked the trailer and gave us a receipt for the drop off. We then continued on to our new home to unload the truck and return it to the second location on Friday 3/13 even though our rental was booked through Saturday 3/14. Upon truck drop off, U-Haul attempted to charge us overage fees for additional miles and I got irate with them reminding them that the agreement was for one location for pick up of both items and one location for drop off of both items in exchange for 48 hours of rental time and an additional 100 miles and NONE of the agreement had been followed, requiring us to pick up and drop off in a grand total of 4 locations in 4 separate towns and that I was not paying additional miles as a result of their incompetence. A phone call to the corporate office eventually waived the fees. On Sunday 3/15 I began receiving texts from U-Haul that we had not complied with the tow dolly drop off by the scheduled time. I replied to the text that the tow dolly has been dropped off at the designated location a day early on Friday 3/13. I was reassured that the location would be contacted on Monday morning 3/16 to clear up the computer discrepancy. On Monday 3/16, I began receiving emails regarding unreturned equipment (the tow dolly) and that I needed to contact U-Haul to resolve and return the equipment. I angrily called the site that we had dropped the trailer off at on Friday 3/13 and expressed my frustrations that they had physically removed the tow dolly from the truck for us on Friday 3/13 and we were being harassed that it was not dropped off. The woman was friendly but stated that she didn’t leave their office on Friday and go to their lot to see what equipment was returned. I had to explain to her the unnecessary hassle this causes for customers when they go 3 days without updating their computer system. She checked the equipment in online and issued me a receipt showing no balance due. I’ve moved cross country more than once and completed several fairly local moved in the past 20 years. I’ve always used U-Haul. NEVER AGAIN. This entire process made an already stressful time a NIGHTMARE by us simply agreeing to HELP YOU!!! This review is not a reflection of the local pickup site for the tow dolly pick up in Gordon, GA or the truck drop off in Statham, GA. They were kind, friendly and helpful. This review is a reflection of the HORRIBLE customer service at both the corporate level and the tow dolly drop off location in Winder, GA. Conveniently, U-Haul only sent me a review to complete for the pick up and drop off locations that we DIDN’T have an issue with. I’m assuming they were hoping we didn’t share this disaster.
ROY M
Customer Reviews for Ivey Collision Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep doing what y'all are doing!!!!
EVELYN REverything went well
JENNIFER HNothing
Janice GCouldn’t have been any better, love them, been friends for a very long time!!❤️🙏🏻
Patricia BAwesome service will be using this location again Thanks
tracy fExcellent customer service. We will be using this location again.
Kelly CGreat and friendly service
Jesse HThe rates are too high with a daily rate and so much per mile. I was charged over $300.00 between the daily rate and mileage. It's way to expensive. I won't be using u-haul again for quite some time. I can't afford your rates.
Penelope BHave better operating vehicles! The vehicle I received was not working properly and the company would not allow me to switch it out. They insisted on trying to fix the issue.
Sharnelle CCall during off hours, and still got an answer! They were very accommodating and helpful. They took great care of my return.
Anthony VVery good experience
Paul WThis location was awesome! The two people we dealt with were super nice. Will use this location again when needed.
Tricia HVery professional, nice, friendly and great customer service
Carl BVery friendly and helpful.
James HAuto transport trailer that I reserved was not at the facility. I opted to use a tow dolly that was at the location. Uhaul then charged me for both the auto transport trailer & the tow dolly. I have been on hold for over 15 minutes in an attempt to correct this overcharge.
Jeffrey MVery helpful and professional!!
JEFFREY EGreat customer service and polite. This needs to be your uhaul go to location!
JAY CGreat Job !!
RONALD HWould have liked to have had a location to return that was closer
Ellis GWe were thrilled to be able to drop off at this location with the horrible service at the pick up location it was nice to see someone knew what they were doing and showed that they were listening to our concerns. Every single uhaul rep I talked to from the days leading up to pick up day all the way to the night of drop off told me something different and no one let me speak with a manager even after it was requested multiple times! Thank goodness for ending on a good note with Ivey collision center!
TRACEY SVery nice people to work with and knew about the rental equipment.
ROBERT LAll is well
JAMES BExcellent customer service-went above and beyond!
Stevens Wnone
emory kThis store overcharged me and when the error was caught, we were told it was the corporate office's problem, then the corporate office sent me an apology letter and promised to refund the overcharge. Never got the overcharge but did get MORE CHARGES ON MY CREDIT CARD... WOW, WHAT THEIVES! Talked to the corporate office once more and got all kinds of, we'll call you back and take care of the problem, promise... YEAH RIGHT!
Elizabeth GThe customer service was great at this location especially Christy . She promised me the truck would be at their location and it was there for me to pickup on schedule. I will be using them in the future for any moving needs that I have. Thanks again.
Kathy CEverything was great no complants
Nicholas DThe first dolly I rented did not have the locking mechanism on the ramp causing it to release several times on the drive to my home. I called Christy and she asked me to bring it back and swap it for another. It dud throw a two hour hiccup in my day, but they handled it wonderfully.
Connie BThe people went above and beyond to help me with my trailer needs.A real asset to the uhaul family.
Julian HVery professional and polite.
jerry gThe truck has a oil leak somewhere in the engine. Went to put gas in and it was smoking like crazy at the gas station!!
daniel sCustomer service was GREAT! Very helpful locating a facility I needed to pick up furniture in Stockbridge. She was very helpful. Thank you! Consider this Customer very Happy!
Laura WThere is not enough cell service to use the app properly. The box is not set up so there was a padlock on the back of the vehicle. the padlock was very difficult to open and we were given the wrong combination the first time. Location had hours with Uhaul listed as open. Was closed.
Jennifer RThey were great. They even came out and unhooked the trailer for me. P.S. I could understand them. They also spoke fluent English!!!!
Steven RExtremely friendly and helpful.
Pam IExcellent service - just stay the course!
There is no orange drop box that says UHaul so it is not clear if you are putting your keys in the correct place.
Molly MNothing, they are great!
Matthew SDrop off was great. Never could ask for better service at this location.
JOEL SThis was not our place of pick up. When we got to the original place the guy was very rude and said his truck was broke. We had to drive 20 miles away to get our truck and then was charged for a 26’ when we reserved at 17’. I’ve tried to call customer service and was on hold for 25 minutes without anyone answering. Very disappointed and want a refuned for the over charged.
Mike PLeave it alone, it's great
jimmy OGood people.
Pamela MImprove? The lady was very nice, personable, professional and took care of business in a kind and caring manor.
Pamela MNo problems...
Cindi BDolley was not available or straps
LISA BExcellent customer service!! Very helpful. HIGHLY RECOMMENDED!!!
ANGELA CAre truck had a lot of ants in it witch we didn't know tell we were already on the road me and my company were getting bite the hole way durning are move when I dropped the truck off two days early I was told I would get a credit and I told the man that we had ants and was not a good drive he brushed me off and didn't lesson and I fault like I was rushed and no one cared about the ants or us very bad experience
trevor WThe people at this U-haul rental location are the best. They go above and beyond to take care of their customers.
THOMAS WUhaul reservations system has much to desired or said another way is not customer friendly. I made the reservation via the 800 no. I requested a truck in Milledgeville, Ga. I was told that the size truck was not available. Because Uhaul did not have a local truck I had to pay $ 54 at $.99 per mile in mileage fee before I even opened the door to load a toothpick of furniture. Unless this policy is changed I'll never rent a Uhaul truck to accomodate your company's shortcoming of getting me the equipment that I need from your convenient dealer network. It doesn't help the individual to have a dealer in the neighborhood if you want get him the equipment needed. I can look for alternatives. Your contact form, really!! You sure want to be accomodated. Have heard of PDF or esign or other customer friendly products? You get a customer rating of 1. Equipment and dealer rating of 9.
ron hProbably one of the best U-HAUL experiences I have ever had
JAMES M