Customer Reviews for Ivory Mims Group LLC
(U-Haul Neighborhood Dealer)

65 reviews

7141 Prospect Ave   Kansas City, MO 64132

(816) 444-3218

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(816) 444-3218

7141 Prospect Ave
Kansas City, MO 64132

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

You Charged me for gas when I filled up accordingly after I drove. I filled the U Haul up with gas for the gas I used and you still gave me a gas charge.

Anthony L. 
Rating:
5.0

Great customer service. The woman who helped me was very personable, competent, and friendly. She was a great representative for U-Haul.

BRIAN S C. 
Rating:
5.0

Customer did not leave a comment.

Kylynn P. 
Rating:
5.0

Friendly and informational. I definitely would recommend this location if needing a truck.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

Derrick M. 
Rating:
5.0

Easy pick up, easy drop off! Good prices!

Danny M. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Excellent service. I would recommend this location as well as will only rent from this location because of great customer service.

DTHENEE A. 
Rating:
5.0

I've already gone on Google Maps and given this location 5 star review. The woman who checked me out could not have been more friendly and helpful. Even though the business was closed when I brought the equipment back, there was a man who was working inside and he opened the business to check me in. Outstanding service.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Fast and easy, the lady was nice

Nicolas W. 
Rating:
4.0

Customer did not leave a comment.

John Ross W. 
Rating:
5.0

Customer did not leave a comment.

Gregory T. 
Rating:
3.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Very professional and straightforward. A good experience.

Craig P. 
Rating:
4.0

Customer did not leave a comment.

Ann H. 
Rating:
1.0

Customer did not leave a comment.

jason B. 
Rating:
5.0

I rarely rate, take surveys etc. the service provided was above and beyond expectations, ad very friendly.

JEFFREY O. 
Rating:
5.0

Very polite, helpful and accurate. Clean and well maintained trucks. A Very enjoyable experience. First time ever with U-Haul someone went above and beyond to assist. I recommend this location.

Rhonda A. 
Rating:
5.0

There were 3 empty water bottles & a plastic cup on the passenger door that I didn't put there and had to throw out so I wouldn't get charged for it. They need to make sure they thoroughly check each truck before renting out.

LeAndrea W. 
Rating:
5.0

Easy and fast in and out. Friendly and helpful staff.

Edward M. 
Rating:
5.0

The people at the pick up were excellent

CORLISS W. 
Rating:
5.0

Karen was very helpful and pleasant!

Everett C. 
Rating:
5.0

Great location for what I needed. Everything went smooth. I would highly recommend this location to a friend.

Latoria S. 
Rating:
5.0

Customer did not leave a comment.

sekou S. 
Rating:
5.0

Everything was in order and working well. I was helped in every area. I had a good experience. Thank you.

RICHARD P. 
Rating:
5.0

Very professional and good people.. Would definitely continue to use this location for my uhaul services.. thanks

kathalina P. 
Rating:
4.0

Customer did not leave a comment.

Casey I. 
Rating:
5.0

Customer did not leave a comment.

Asia B. 
Rating:
3.0

Customer did not leave a comment.

Melanie H. 
Rating:
5.0

Customer did not leave a comment.

karen P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Great Service as always!!

JO ANNE N. 
Rating:
5.0

Rent there often and always get great service!!

Jo Anne N. 
Rating:
4.0

Nothing at the moment

Jina B. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

How to call The 800 number for help with the check in in Oelwein the person who help me did an excellent job was very patient

Jo Anne N. 
Rating:
1.0

I brought the truck back and told them something was wrong with the truck, they test drove said the truck was fine, the truck was not fine, had to bring truck back could not finish my move, very disappointed.

Shanta K. 
Rating:
5.0

Mr. Mims was EXCELLENT!!! I have to move next month and I will be using Mr. Mims Uhaul, again.

Michelle K. 
Rating:
5.0

Fast and smooth check out and check in. Friendly staff.

Whitney J. 
Rating:
1.0

This place is in a terribly run down neighborhood. When we showed up no one was there and they put an “out” sign on the door with no return time. I paid to have them load my vehicle on the dolly and I specifically asked if he needed to connect the chains and he said no. When I dropped the tow dolly off in Nashville the guy told me we needed to take the chains off first. I responded with, they guy that hooked this up told us we didn't need the chains. I then requested my money back ($20) and he told me I couldn't get the fee back. Very poor customer service.

andria L. 
Rating:
5.0

Customer did not leave a comment.

Ricky H. 
Rating:
4.0

She did well!! But on blue ridge I reserved it there but after waiting in long line they said you need to go to prospect! Wish I known this because I had picked up a friend in that area to help me so then I had to drive over there. The email had ivory mins but I had no ideal what it was. I think that's important enough to at least text , call or in the email say your pickup is on prospect.

kevin B. 
Rating:
3.0

Customer did not leave a comment.

keesha W. 
Rating:
5.0

Ivory mimms is an excellent rep for uhaul. I would deffinetely go back.

Jeannie S. 
Rating:
5.0

Customer did not leave a comment.

Denton W. 
Rating:
5.0

Customer did not leave a comment.

Tyler G. 
Rating:
3.0

Ms Karen is a bueatiful person to deal with.! Great customer service..!

LINDA E. 
Rating:
5.0

Wouldn't change a thing everything was very good service and all

ollie S. 
Rating:
5.0

Staff was friendly and no issues with the box truck. 5/5

Johnathan L. 
Rating:
3.0

Customer did not leave a comment.

DALE S. 
Rating:
3.0

Truck ran a little rough

Rhonda W. 
Rating:
2.0

I see now that he overcharged me. He did not have a furniture dolly and I only got 6 pads. It looks like a $13 overcharge.

Kim B. 
Rating:
4.0

Customer did not leave a comment.

Lena A. 
Rating:
1.0

While the people here are very nice, and I imagine the trucks and/or vans are just fine, we did not have any success with the 6x12' trailer. The first one we were assigned had a flat tire, the 2nd one we were assigned did not have its lights working. The 3rd one we were assigned seemed fine until we got up 20 miles down the highway, got out and smelled smoke. Something was wrong with the wheels as they were extremely hot. Ended up going to a nearby location up north who ultimately had to swap out for one of their trailers, but the whole thing took many hours to complete. Unfortunately not a great experience.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Christian B. 
Rating:
5.0

Karen was an absolute joy to work with! My only critique is the parking lot wasn't plowed so I was in ankle deep snow attaching the trailer to my truck.

Michael L. 
Rating:
5.0

Clean the inside of the trucks.

DeAndre W. 
Rating:
5.0

Customer did not leave a comment.

DeVera L. 
Rating:
1.0

The lock box code was not correct -- had to spend a half hour trying to find someone to tell me the correct code. The location is basically an abandoned lot with trucks going every which way. I was apprehensive about the reservation because of the location, but was limited due because we were moving on a Sunday. The truck made an awful sound when braking. Thankfully I made it to our destinations without any problems. Overall, it was a rough experience.

Andy B. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

Maya M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Dominique T. 
Rating:
4.0

Customer did not leave a comment.

RENA C. 
No reviews have been submitted for this location.

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