Customer Reviews for Ivory Mims Group LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

You should be able to refund the mileage that wasnt used when renting the truck

Rating:

5.0

The in store agent was very helpful

Rating:

1.0

These people are crooks and they closed out my reservation and I paid my bill… then I get email saying I owe them money. I called up there and the lady said that they needed to charge me for 3 days, I’ve paid over $1300 and you gonna nickel and dime me. Please stay away

Rating:

5.0

Great customer service

Rating:

5.0

The customer service rep was amazing. She helped me with everything that I needed and the whole process was quick. I’d definitely recommend this location

Rating:

5.0

The manager at the location was very knowledgeable and helpful through the pick-up and drop-off process. The entire experience was pleasant and seamless!

Rating:

4.0

While they did not have the equipment we wanted, they were prompt, helpful, and friendly with checking the truck out to us. The truck was ready and clean. The return was completed on line with ease and they released the difference back to my credit card the same day.

Rating:

3.0

The staff was friendly and professional.

Rating:

4.0

I had some issues with getting the key after hours and had to call Customer Service. The lady I spoke with should NEVER work in customer service. She was mean, rude and just plain nasty.

Rating:

5.0

Goes out their way to help locate a rental vehicle that fits your needs very friendly and polite love this place.

Rating:

4.0

Lot is small, counter worker was excellent

Rating:

5.0

This location is ALWAYS prepared and ready for pickup. They are friendly and professional. I book with them every time because they are the best office to deal with and have the best customer service around!!

Rating:

5.0

Everything was great!

Rating:

5.0

The woman at the desk was very kind and helpful. The whole process moved quickly too.

Rating:

5.0

So kind!

Rating:

3.0

The lady at the front desk is really nice. My issue was this location did not have any of the extra stuff I requested online.

Rating:

2.0

Did not have a jack to remove the inclosed trailer and I hurt my back removing it. No one was there to help the lady said she hurt her back last time she helped too 😡. Have your places equipped for needs .

Rating:

5.0

Excellent customer service my 2nd time renting from this location

Rating:

5.0

Exceptional customer service great customer care. I'd definitely recommend this location.

Rating:

5.0

I was greeted and helped by the owner and she helped me understand I got the wrong size truck so she helped me extended my time at no charge. I signed the papers not knowing I would go a little over the mileage but the sad thing is I was charged $35 over what I signed for even after filling the gas tank up. Nothing against this owner but I will definitely use Uhaul again for my next move since I have never been charged over when I use rentals or any moving trucks.

Rating:

5.0

Friendly customer service

Rating:

1.0

They over charge my card 400.00 that I'm still trying to get back and I only had it for 5 hours..

Rating:

5.0

Not a thing. The custom service woman was super nice and helpful.

Rating:

5.0

Excellent customer service. I appreciate the young lady who helped us. She went above and beyond in making sure we were provided for.

Rating:

2.0

Filthy! Weeds everywhere mud ponds trash everywhere and they tried to scam us by doubling the miles used, thank goodness we took pictures of the odometer at the check out and when we returned it. Never again, total trash

Rating:

5.0

I will continue to use this company for my moving needs as long as they're open! And will recommend Ivory Mims LLC to all Mt friends and family.

Rating:

5.0

Ms. Karen Thank you and the staff for your assistance. The atmosphere is pleasant.

Rating:

1.0

The customer service given made up for the sketchy neighborhood and small location.

Rating:

5.0

I was very pleased

Rating:

5.0

The customer service provided at this location was top notch! I would hire that lady for my own business in a heartbeat!

Rating:

3.0

Gas Meter was iffy, filled it up and the needle was wonky on turn in. The vehicle was all dented and scratched up with dirt and trash inside the truck on initial renting it out, took some time to air the truck out to get rid of the awful weed smell. Front lights barely worked, and some of the lights looked as if they were smashed out.

Rating:

5.0

Very friendly, very clean, explained everything so well and answered my questions.

Rating:

5.0

Excellent service

Rating:

2.0

I did not even receive the moving tool I required and charged for!

Rating:

4.0

The uhaul truck was dirty when we entered it. Smelled strongly of smoke and had cigarette ashes spread all around. The person who assisted me was wonderful and I really appreciated her. The blue ridge location (my original reservation) was awful. They did not have a truck available at the time of my reservation and did not offer a discount or the $50 credit I was supposed to receive. Spoke with the general manager at blue ridge who provided the wrong address for the new uhaul location before I called and got the correct address. Very disappointed overall with my service at blue ridge and the equipment and ivory mims. Will be using budget next move.

Rating:

5.0

Okay. I ordered boxes for 2 flat screens but didn't receive any, I don't know what happened there.

Rating:

5.0

Very easy truck access. Quick counter service. Right by a gas station.

Rating:

5.0

Karen was very helpful and friendly!

Rating:

5.0

The app experience is HORRIBLE. #1 If it is erroring out then it needs to tell the customer why. I sat on the phone for 20 minutes on hold because it was erroring out all along it was because the location was closed and they wouldn't issue me the key. #2 Me trying to return it and take a picture of the odometer was almost impossible. I took 20 some odd pictures and it wouldn't accept any of them. Again I had to call U-Haul customer service to deal with the matter. This app is trash! It would have been so much easier just dealing with a human being.

Rating:

5.0

Nothing. This location was absolutely PERFECT. The first truck I picked-up wasn't working. And the Representative was so on it she had me in another truck and out the door in seconds. She was AWESOME SAUCE!!!

Rating:

1.0

Adding extra for my bill .

Rating:

1.0

This location appears to be a haircare product warehouse or something that just happens to also have U-Hauls available for rent. The location didn't have most of the moving supplies I ordered, and the moving company I ordered through the U-Haul app never showed up at all.

Rating:

3.0

Pay closer attention to the contract and your customer when your customer has found a mistake you made and fix it correctly the 1st time and not have the customer stressing out on a mistake made by the rep of U-Haul.

Rating:

2.0

The truck had a bad odor.. maybe cigarette smoke

Rating:

1.0

Very unprofessional from start to finish. I really did not get any assistance on pulling the truck out or backing it back it. Then a day later I get a phone call saying that there’s damage to another vehicle. I just think that as a professional you should be on your job and double check the vehicle while the customer still there! The man did not come out and assess the truck while I was still on the property. I’ll get a phone call day later saying that there’s damage and they are going to file a claim. WILL NEVER GO BACK!!! I will be contacting BBB.

Rating:

4.0

I uploaded a picture of the mileage, because it did not match the sheet I was given. However, even though the picture said it was uploaded, I could not see it. The woman running the uhaul program said that it was fine, but at the end of the day I was charged nearly $20 more than I was quoted because my mileage did not match. She said she could not see the picture and would fix it, but that did not happen. My card was charged the $20 extra and I was never contacted again about it.

Rating:

5.0

Friendly service, helpful assistance, got me in-and-out quick.

Rating:

5.0

Not sure this location is Always on point! Always A Smooth transaction. Above & beyond always 🥰

Rating:

5.0

The truck was well maintained. Inside the driving cab was dirty. Yes I recommend this location to other

Rating:

2.0

You Charged me for gas when I filled up accordingly after I drove. I filled the U Haul up with gas for the gas I used and you still gave me a gas charge.