The location was great, but the app is terrible. The staff at the gas station tried to help but we ended up having to cancel our old reservation and start a new one in person compared to the app. Nothing would load correctly on the app and it kept saying an error. Very disappointing considering how expensive they are!
NICHOLAS B
Customer Reviews for Izzys One Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inside of truck was very muddy and dirty upon pickup. Then it rained on the way to our location and the entire box leaked water! All of our stuff inside the box was soaking wet when we got to our location. (It was not raining when we loaded/unloaded the truck, just when we were driving).
ALEXANDRIA PThey charged me a gas fill up price when it was left on full when I dropped it off, I have pictured proof that it was on full. Charged me $8 for no reason. Other than that everything went smoothly.
DESIREE FCab was clean but had salt or sugar crystals various places on driver side including in cup holder, on floor, and on seat. The total was not what I reserved. They said it didn’t matter until I returned the truck at which time final total would be calculated. However a $30 “Safe Move” charge was added to my contract at the outset without my consent. I wanted it removed. They called their UHaul manager who promised to refund it to my same credit card right away. It has been two days. No refund yet.
Mary KThis is the second time I have rented a Uhaul from this location and the employees are very friendly and helpful and they have a huge lot so easy to get in and out of, just iff the highway.
LAURINDA A