David R. T.
Better communication
Customer Reviews for J Road Service
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of J Road Service
Rigoberto L.
very helpful.
Marco S.
Great customer service place was very clean. The lady that help you was very helpful.
Tracy T.
It's a dirt field looks sort of like a graveyard for semi trucks and uhauls
Marco S.
great
antonio R.
Gracias u-Haul:
Marco S.
great
Leticia Q.
GREAT
Yvette B.
Not near our moving out/in locations. But happy to get the size truck we wanted and the service was amazing. Aida was very nice and helpful.
Marco S.
freindly
Marco S.
great customer service
kelsey P.
Waited almost 5 hours on the side of the road to get the new trailer
Juvenal R.
Great customer ser.
Leticia Q.
Great customer service
Silvia L.
Leave a phone number on the door too get a hold of someone, Other than that EXCELLENT SERVICE ??
VICENTE C.
I could not started the truck and the owner help me he clean the battery cables.
Carolina V.
Very friendly. she help us get a mover
Brian R.
There was no one there. I almost drove all the way back home (different city) without a trailer. Luckily there was one person living there way in the back that saw me after 20 minutes and made a call to the right person. We did the transaction over the phone. The trailer lights were broken and they didnt have, nor was there anyone one there to repair the trailer wires. My friend and I spend our own money to buy the wires and repair the Uhaul trailer so we could use it. Returned it the same night.
Jose L.
Experience was perfect equipment was in good condition drove great, the only problem we had was when checking rental before leaving mileage was 86390 online but the rental had 87535 on the dash told a uhaul employee about it he took a picture and said he would make note of it. So ending mileage on rental was 87704 drove 169 miles. Only way I could get it to go through for drop off at location was adding 169 to the 86390 it had online
Luis A.
great customer services
Carolina V.
good customer services
PEDRO V.
Very friendly
Lorenzo A.
Everything was good .had a blowout and fast service
Ricardo M.
Great customer services
Ismael G.
Customer services was great the lady help me to get person to unload my truck . very helpful
Victor S.
Buen Servicio
Arturo U.
Great customer services
JOSUE L.
Great customer they waited for us until after hours.
Maria S.
Great
Carmen L.
Person not available at the office when we showed up for pick up. Waiting 1.5 hrs to be provided with the key. Horrible customer service
Chrisopher M.
great customer service
Isabella P.
Great customer service
carlos R.
The lady that help me out she was very pleasant and very helpful. Great customer service
Paulo M.
Great customer service
VICENTE C.
Great customer service
Morris K.
Excellent service
Maria L.
Great customer services
Moses D.
Great customer
vonda J.
Great customer service the lady help me load the UT dolly.
Edward C.
Wonderful customer service
Margarito R.
Great customer service
NOAH B.
Exceptional service, I highly recommend them and would go out of my way to use them in the future.
Jose J.
Great customer service
Juan Pablo M.
Great customer service
Marisol L.
great customer service
Danny D.
wonderful customer service
Paulo M.
great customer service
omar G.
very good service
Jorge D.
Very helpful the AT had a flat and they installed a new tire so we could pick our car.
Emauel B.
Customer service was great the lady help me to get a AT from other location and they pick it for me so I could load my truck.
Ivan L.
Good customer service
omar S.
Very nice person at the front desk very helpfull
Chela E.
Very nice customer service
Alvaro N.
GREAT CUSTOMER SERVICE
luca A.
GreaT CUSTOMER SERVICE
Sam F.
customer service was great they help me to get a small.
Anthony L.
I like the 24/7 check-in check-out, but lets have an app for this. Sadly Juvenal isn't tech savvy enough so it slows down the process and I kept getting calls to confirm if I had checked-out/ checked in the tow dolly. Taking a picture and marking GPS location might help with this process.
Armondo G.
good customer service
Armondo G.
Great they help get TD to move my car very helpful people
Miguel A.
very friendly
Ramon Carlos S.
everyone was very helpful
Sergio C.
great customer services. very helpful
Maria S.
great customer service
Miguel A.
Customer service was great that help to get the right equipment
willie W.
Service was awful. I reserved a 20 ft truck a week ahead of time. The day before I moved they called me and said that they did not have a 20 ft available, and that I would get a 15. I scheduled to pick it up the next morning at 8:30 am. A few hours later I got an email saying they moved my pickup time to 9am. On moving day I arrived at the pickup location 5 minutes early, and nobody was there. The guy did not arrive with the keys until 9:30. Long story short, customer service was a joke, the people i talked with on the phone were rude and unhelpful, and I will not be using uhaul again.
JOse C.
Very friendly they gave me extra mileage because they did not have a bigger truck
omar S.
great customer service
Glenn R.
great customer service
Rod B.
Fast and easy friendley people
omar S.
very helpful
Angeles D.
very helpful
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