Customer Reviews for J Scott Ref & AC LLC
(U-Haul Neighborhood Dealer)

384 reviews

1413 Cote Sans Dessein Rd   Fulton, MO 65251
(Intersection of Hwy 54B & Tennyson Rd)

(573) 642-7986

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 642-7986

1413 Cote Sans Dessein Rd
Fulton, MO 65251
(Intersection of Hwy 54B & Tennyson Rd)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jason B. 
Rating:
3.0

Customer did not leave a comment.

marilyn T. 
Rating:
5.0

Customer did not leave a comment.

Mike F. 
Rating:
5.0

Customer did not leave a comment.

Jeffery V. 
Rating:
4.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

I had an emergency during a move and they were awesome. I arrived and was back out the door in less than 15 minutes. Very friendly and saved me alot of time. Thanks again:)

Tim C. 
Rating:
4.0

The customer service was great!

APRIL D. 
Rating:
1.0

The managers didn't have the trailers up on blocks or anything, and apparently u-haul doesn't equip their trailers with jacks, so we had to lift the trailer off the ground manually to connect it. I never would have been able to get the trailer connected if I hadn't brought someone else with me. This location also did not have a pull through driveway, so it took a while to back in and out. They also did not have any dollies, so I had to go out and get one somewhere else. Not a great experience at all.

JULIA P. 
Rating:
3.0

Customer did not leave a comment.

Sarah F. 
Rating:
5.0

Everything went just as planned. Jeff & Janet were great to work with & very helpful.

stuart L. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
3.0

One of the best Uhaul experiences I,ve had with Uhaul. Equipment was ready to go and clean. Store employee even warmed up truck before I got in it. Return process was easy.

Rodriques B. 
Rating:
5.0

Customer did not leave a comment.

michelle H. 
Rating:
4.0

Customer did not leave a comment.

Tosha D. 
Rating:
3.0

Site was closed

Mark T. 
Rating:
5.0

I have recommended this location to friends in the past and will in the future.

bruce K. 
Rating:
5.0

UHaul employee was very helpful guiding me backing up & disconnecting the trailer from my truck.

thomas L. 
Rating:
5.0

The UHaul employees were very helpful in unhooking the trailer from my truck.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
4.0

Customer did not leave a comment.

JEREMIAH B. 
Rating:
5.0

Will be contacting them for rental when we return home in a couple months

Jonathon G. 
Rating:
1.0

They messed up my original reservation so instead of fixing it they said they “refunded” me my $740 and then ran my card again for another $640 but I never got my refund and now they won't call me back.

megan F. 
Rating:
4.0

Customer did not leave a comment.

Rick W. 
Rating:
5.0

The agent, Jeff Acton, was very friendly and helpful. I would recommend this location to anyone in Fulton that needs a van or trailer to rent.

bob N. 
Rating:
5.0

My movers were late and Jeff was able to extend the the check-in time from 7am to 4pm. Thank you Jeff!!

BETH H. 
Rating:
5.0

We dropped it off on a Sunday evening. The drop off was large and easy.

Joel L. 
Rating:
4.0

Customer did not leave a comment.

FRANK H. 
Rating:
3.0

I was to have an appliance dolly and did not get it. Otherwise everything was good

David C. 
Rating:
5.0

Customer did not leave a comment.

Joe E. 
Rating:
3.0

We dropped the 1st truck off a day early. He said he couldn't refund the 2and day fee. I found that odd. But overall the truck was fine.

Vicky B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
4.0

They were very nice, hooked us up, no issues.

Logan F. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

RHONDA JOY S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

marrissa T. 
Rating:
5.0

Keep up the work. Thank you

vickie A. 
Rating:
3.0

Customer did not leave a comment.

Dan K. 
Rating:
2.0

Was concerned because the cab floor and cup holders were still filthy which meant the van may have not been disinfected at all for pickup! Disappointed given COVID-19 pandemic and Uhaul's important reputation.

Gary H. 
Rating:
3.0

Not sure

CLIFTON C. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
3.0

Lower the mileage prices!

Princess B. 
Rating:
3.0

Customer did not leave a comment.

Callawayken G. 
Rating:
3.0

The place was closed

Patrick R. 
Rating:
2.0

Went to dropoff location twice and they were closed.went yesterday around 4:15 pm they were closed. Went today at noon they were closed. Sat and waited 15 minutes and someone showed up. Location was dirty and building had no heat. WS expecting my cash deposit back right then in cash. But was told a check will be mailed to me. I really needed the cash then since i spent all my money moving

Tracy B. 
Rating:
5.0

Excellent service and staff.

ronald S. 
Rating:
3.0

Turn in contact with mobile devices is to long. Needs to be shorter. Agent is going to check truck out before it's rented again !! So why so many be question !!!!!

DOUG W. 
Rating:
5.0

J Scott is awesome and so helpful with rental!

Becky G. 
Rating:
2.0

Customer did not leave a comment.

Carl R. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Was on my way, got there at a few minutes late personal was all gone. Dropped truck and trailer off deposited keys. Tried to do online check in kept getting kicked off line. Now this morning I am charged for 5 extra days of rentals instead of 4 I am not a very happy customer right now. Then charged $25 for a few leaves in the back of the truck. For a customer that our family believe in uhaul for moving services. This was not a good ending.

Charles Earl W. 
Rating:
3.0

Notification on change in truck. No call to let me know that I was upgraded. Online a weird email I thought was spam. Ended up being a 20 foot truck. Didbt use half of the space there. More gas had to be paid for then expected. Truck was disgusting on the inside. You didnt notify the place that there was even an upgrade to the truck so he got a blunt part of our reaction. Poor expierence overall. Highly unsatisfied. Do better.

Kylie H. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

GORDON B. 
Rating:
5.0

Truck was clean but windshield wipers were crap headlights were way out of adjustment

dennis R. 
Rating:
3.0

Customer did not leave a comment.

martha W. 
Rating:
1.0

Store was closed. Truck had to be left outside in a tiny parking lot

laura H. 
Rating:
5.0

These guys were very friendly and proficient!! I've rented from them before and never a problem!!

SHANNON H. 
Rating:
5.0

Picking up the vehicle was very easy

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Marco P. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Excellent service from a professional lady again!

Billie N. 
Rating:
3.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

This was a first class establishment that was well run with excellent customer service.

NICK T. 
Rating:
3.0

When we picked up the keys for the truck, the appliance dolly was not with the rest of the equipment we rented. The guy at pick up location said he would pick it up that afternoon and put in the truck before we came back that night to pick up the truck. Came to pick up truck and still no appliance dolly. Finally able to get a hold of someone the next morning. He forgot to pick it up the day before and would meet us at the other place to pick up dolly. We waited for a bit and then he shows up. The other place was closed and we were ready to go. So, guy from pick up place was suppose to cancel the dolly and refund money, still waiting for that...

Norman S. 
Rating:
4.0

Customer did not leave a comment.

Shauna M. 
Rating:
5.0

Customer did not leave a comment.

Billie N. 
Rating:
5.0

Great customer service and knowledgeable.

Joni H. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Unit received had a coat of used oil all over the floor of the trailer. We had to clean the floor prior to use as we were using it for transporting furniture.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

cheryl R. 
Rating:
5.0

Customer did not leave a comment.

Terry T. 
Rating:
4.0

Customer did not leave a comment.

sherry L. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

charles E. 
Rating:
5.0

Great service, had the equipment needed to rent. Thank you. Will definitely go back to this location for more rentals.

charles E. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The 24/7 app was HORRIBLE!! My smartphone had a clear signal, but the app would NOT take a photo so that I could turn in the mileage and fuel gauge reading for the truck at the scheduled time. Of course, if I could not take the required photos, I could not return the truck!! I am so angry about the whole 24/7 app !! This was a very emotional move for me and was made worse by the frustration and struggle to turn in the truck key. I will NEVER suggest that someone is the app.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

bob E. 
Rating:
3.0

Location was closed at 4:30 when I dropped off truck.

Doyle S. 
Rating:
5.0

Customer did not leave a comment.

jay J. 
Rating:
3.0

Customer did not leave a comment.

karen T. 
Rating:
4.0

Customer did not leave a comment.

Tracy F. 
Rating:
5.0

Customer did not leave a comment.

HARRY E. 
Rating:
5.0

Customer did not leave a comment.

Roland C. 
Rating:
5.0

Customer did not leave a comment.

CONNIE E. 
Rating:
4.0

Or personnel was efficient, knowledgeable and curteous. Had the right size vehicle I needed. Was very impressed with how nice the vehicle was.

ann W. 
Rating:
5.0

Customer did not leave a comment.

melissa A. 
Rating:
4.0

Very happy

Dale H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA T. 
Rating:
5.0

Customer did not leave a comment.

DUNCAN M. 
Rating:
1.0

Customer did not leave a comment.

Manuel M. 
Rating:
3.0

The owner of the U-Haul business was not there when we arrived, so we had to do a remote pickup over the telephone. I am still waiting for a $.20 per mile credit, as he needed us to bring the truck back to Fulton for a Friday pickup. We were originally going to drop off in Columbia MO, where we moved our items to. I called and left a message regarding the credit, but still have not heard back from him.

LISA M. 
Rating:
3.0

The lighting system was not operable other than brake lights and turn signal. No running lights operable. Resulted in having to leave cargo that night, comeback the ne t day and add an additional 6 hours of driving time.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Nancy A. 
Rating:
5.0

Customer did not leave a comment.

Jill S. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
2.0

Rented the 26' truck in the evening for maximum usage, it rained overnight after being fully loaded. While being unloaded I find that the entire "Granny's attic" leaked and ruined my mattresses, clothes, and electronics. Due to the issue, it took a little longer to get the truck to it's return location. The rental agent said he wouldn't charge me for the additional day, even though the truck was returned 30 minutes late..... WoooHooooooo....WHAT ABOUT THE DAMAGE THEIR TRUCK CAUSED ???? I'd like to see some repairs done on these trucks and better customer care when it comes to damage caused by these vehicles care being neglected. I purchased their insurance, but it doesn't cover your stuff, just theirs...be careful people.

DOUGLAS S. 
No reviews have been submitted for this location.

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