Uhaul computer system was experiencing issues nationwide apparently. That cost valuable time loss to my travel however the staff at this location continued trying time after time until finally your issues were resolved. The staff at this location were great. UHAUL however did not score very high on my rating
Thomas G
Customer Reviews for J Scott Ref & AC LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
At the location staff was amazing and helpful. I enjoy how they made there costumes feel welcome. But u- haul as a hole needs to have a better online experience for costumes and there retainers as well.
Morgan RNothing it was perfect. Kind courteous great truck.
PEGGIY HOne of the strap was fringed and hard to get into the ratchet which was not a fun experience in middle of snow and ice. I did inform the clerk when I returned it
Jennifer MThis location is always friendly and extremely helpful. If it wasn’t for those redeeming qualities I would not come back due to the pre imposed requirement of a 4 day rental for a trailer with out the option of shortening the time or refunding the customer because of an early drop off of equipment.
James EEasy to drop off, no issues!
Andrew SThe guy who helped us out was very nice and easy to work with.
Xoe SJason was friendly and easy to work with.
Tamara BJ Scott has always been so easy to work with, and they will go out of their way to help someone out. Always my "go to" when I need some rental equipment for moving things.
Mark PThis location was primarily non-Uhaul services. It was convenient to where we were moving but we only found it through Google.
Samuel GAppliance and furniture dollies were not available - all else great!
Tana RGreat Service. Could not ask for a better experience.
Greg IClerk very helpful in getting equipment ready for me to tow.
Patrick QHe thoroughly inspected the trailer with me to make sure that it was clean and in working order. He also pointed out some damage and made a note of it.
James KMy drop-off was on a sunday.. I used uhaul.com/share to begin process of dropping off truck.. it opened up my account and showed my drop off to be the gas station near my origin address.. customer support was very helpful
William Lclosed and confusing difficult to park two 26 footers at
Nicole BThere's nothing you can do to improve for the next customer. This UHaul is great.
Annabel AGreat people to work with. Small business will do anything for you. We use them a lot
J AScott is the best so fast and very helpful
Patricia MUhaul was dirty and not cleaned. I had to clean it out before use. Blankets were thrown in back all over and check in was very unorganized.
Ashley BNo improvements for this location. The service at this location was great. They were able to obtain the trailer I needed as they didn’t have one at their site. The trailer I rented was clean and in overall decent shape (small dent in the driver side fender from a previous renter). The personnel there connected the trailer and ensured everything was in working order prior to me leaving. The online experience was terrible as I could not reserve the trailer using their website using either Edge or Chrome. Kept locking up after adding the extra insurance information.
ED kTJ was precise, clear, efficient and effective in taking care of our needs. In and out in no time. The trailer worked perfectly.
Denton KEasy access, easy to find, and people at the counter very friendly and helpful.
Annabel AThe staff was very friendly. The only issue I had was that I had reserved a 26foot and they only had a 15 foot. It worked but we had to make multiple trips instead of just one. That I believe was not the fault of the site but the online link, because I had also reserved a trailer for the prior day from Kansas City and they didn’t have the one I requested and the ones they did have weren’t going to work for what I needed and ended up not being able to bring the girls items from Kansas City to Fulton that weekend.
JACQUELINE RThis location was amazing. They contacted someone higher up in the company to attempt a resolution for our Air conditioner issues.
Angel RThis was a last minute decision on my part, so it was so handy for me to pick up an auto trailer and return it the same day. Thanks
michael hMake sure all the turn signals work
sandi sJeff was extremely helpful. He went to Jefferson City to pick up a trailer for me when U-Haul corporate tried to divert my rental to Ashland. I did not have time that day to add an hour at each end of my rental. He was friendly and the experience could not have been better. He didn't always answer the phone when I called, but he always got back to me quickly. I highly recommend. I'm renting a truck and dolly from him today. It's a small family business; they deserve some patience and grace.
Sharlette AI dropped my uhaul with them 20 minutes before due time. They charged me over $400 even after the Maris location had already taken money. Bait and Switch and fraud. No one told me I would end up paying almost $500 for an 8 hour rental with less than estimated mileage. I am livid!!!
Tresa AThink it needs front end work? Thought at first the tire was going to fall off. Then when i put gas in i thought it was to stop at where it was when i got it at 3/4 tank but it didnt so i paid for 1/4 tank more than i owed and spent $52.00 on gas. So no…was unpleasant experience. But we are moved.
SANDI BThey are NEVER there at your scheduled pickup time. Always a note on the door to call if you need assistance. I NEED them there at MY scheduled pickup time! NOT AT THEIR CONVIENINCE! It's RIDICULOUS!
Mike GWhen returning equipment during off hours, don't use your app because the picture feature does not work.
Larry FTruck had bald tires
K vFriendly staff
Angela RThey weren’t there on time @ 8am when I needed to get started. I choose the 24/7 to make it easier, and didn’t receive of key box code. Then I called customer service, they worked with me, and not 1 of his 3 boxes had my keys in it! Then when he did finally show up, he didn’t give me the truck I was supposed to have, and it was less gas in tank than agreed. So he rewrote paperwork to show that. He also charged me again, after the website already charged my credit card. Oh, also he didn’t have the two dolly’s I needed, and never credited me for not having them!
Dustin LI rented an enclosed trailer from this location. The tires and connections were in decent shape, but not all the lights worked. The tail lights and brake lights worked, but none of the lights on the front worked. At night I was worried about people not being able to see it. Other than that, it did ok.
Dean HTake care for the customers.
Flobert NNothing. They were great!
Michelle EEasy to drop off trucks and trailers. Park it and leave. Simple
ANGELA EGreat customer service
vickie lEverything thing was great couldn’t ask for anything better
Fred BThe pick up location was very cluttered and dark and dingy. The truck we rented was in need of repairs prior to picking up. Not a good experience.
MATTHEW HClose to my house
steven dNo one was there when I first got there. He later showed up just as I was leavine.
Thomas DBetter communication with customer.
Frank F