Customer Reviews for JB Appliance & Decor
(U-Haul Neighborhood Dealer)

Rating:

3.0

Very present said they would make note of the pads but nothing they could do about it. She also stated that uhaul doesn't provide those are dollies to the retailers. That needs to be fixed. My furniture is scrached to hell. I will be using someone else from now on and put thus out to the military community no more DITY moves form uhual.

Rating:

5.0

The staff was very knowledgeable and friendly. They absolutely worked with my needs and was great value for the price. I would definitely recommend coming here in the future for uhaul

Rating:

4.0

A two day rental really means 48 hours. They don’t tell you that. I was told to return it on Friday, I was not told a specific time. Even my rental receipt just said return Friday. I returned it at the end of the day on Friday, 51 hours later, and was charged an extra day. Really irritating.

Rating:

3.0

Staff was friendly but the truck had no running lights and the lights on the dashboard did not work. Actually got pulled over due to lights not working. Not only was it not safe but it could have been a lot worse than just a warning.

Rating:

5.0

It's a real joy do deal with JB Appliance. They are the best UHaul dealer I have ever dealt with.

Rating:

5.0

Great customer service. Perfect location. Helped me. I will always go back here. This is the nicest uhaul I have ever used.

Rating:

5.0

The mirrors were extremely difficult to use and still left you with a blind spot while backing definitely a yeti person job packing up. Especially for a first time driver I did okay but I’m short and needed to have a pillow behind my back to reach the pedals.use some Soto of back up mirrors, cellphone converters or electric windows would have helped. Very tight turning radius with steering but we made and that’s all that’s important employees and staff extremely helpful and easy to work with ! Thank you for helping me move! Have agreat Friday!!!😊

Rating:

5.0

For U-Haul not location *very hard to update with photos when system does not upload … not upset but each time I have mopped and cleaned the truck … never received credit but also there was never an option past uploading photos to allow you to prove/verify you have done the work … Was a waste of my time each time *That I will share when recommending Uhaul … app is slow… 5g network and -all bars for signal. The cleaning and uploading pictures issue occurred 6 months apart , occurred at 2 different locations’ rental reservations … so Issue not about location and the wonderful people who have assisted me with my rentals At each of these locations

Rating:

5.0

Excellent customer service. Excellent center. She was outstanding to deal with.

Rating:

5.0

Our due in date worked out to be on Sunday so the keys were placed in the box.

Rating:

3.0

The staff was friendly. The truck was clean but not in good condition. Truck had many deep scrapes and gouges all over it. Truck ran poorly and had check engine light on. Uhaul app is TERRIBLE. Had many issues. Pickup took 2 hours because of malfunctions. Drop off took 45 minutes because of app malfunctions. Pricing is extremely high for mileage. Total cost was $200 to take truck from rocky Mount to Martinsville and back, one day rental.

Rating:

1.0

We had to pick the trailer up and hook it up. No running lights!!! Was dirty... beat all to pieces and no where to strap our stuff!! Horrible experience. No blankets no supplies!!

Rating:

4.0

I was very pleased. Friendly and helpful staff!

Rating:

5.0

Staff was very friendly and knowledgeable. Made check in/out easy. Trucks and store was clean and easy to get in and out.

Rating:

5.0

Just a wonderful place and thank you again for helping me out with the truck. It worked out perfect.

Rating:

5.0

Perfect in every way. Great experience!

Rating:

5.0

Nothing it was very easy

Rating:

5.0

Convenient location & friendly staff.

Rating:

5.0

Truck was exactly what we needed and service was wonderful!

Rating:

5.0

Quick and friendly service

Rating:

5.0

Quick and easy return

Rating:

5.0

Great customer experience

Rating:

5.0

Excellent,very friendly and helpful.

Rating:

5.0

The clerk was very helpful and nice

Rating:

5.0

Nothing everything was great

Rating:

5.0

The lady working at this location is super sweet and extremely helpful.

Rating:

5.0

Perfect service all around, I don't remember names but the young lady I dealt with was great

Rating:

3.0

I was not impressed with the online afterhours app. No only were we not able to navigate it , there was no support to help us. I had to go to the location on a weekday to set up a reservation for that evening to be able to move the furniture I was moving.. I would not recommend this location to anyone who could not meet with a real person. The app sucks.

Rating:

3.0

N/A

Rating:

3.0

Please share with customers that a 20.00 after hour fee will be added to final bill. I feel customers shouldn’t be charged for a fee due to location hours being 9am - 2pm

Rating:

5.0

My experience was great and JB appliance was a big help and very friendly

Rating:

5.0

This location will geothermal answers for you. They explain everything in full detail. Best customer service experience I have had in a long time.

Rating:

5.0

Although the associate at this location was extremely helpful, and gave great customer serviceI Ive had several issues with the company itself. The day I rented truck I paid 39.99 for a day rental, 0.89 a mile quoted @ 30 miles. I was offered insurace and accepted the lessor of the three offers at $15.00. (This was an option) Was told that the gas tank was at half tank when in fact when i got into it , it was @ less than half tank. Mileage was listed on contract as one more than what was actually on odometer. When i asked the associate about the gas when returned she said just put it back where it was when u picked it up. Realizing that day i would need the truck an additional day, when I called, the same associate answered and set me up with my request. But instead of charging me for another day @ $39.99 a day, I was charged for " extended use" @ $60 + dollars and some change. I was also not asked if I wanted to continue the insurance on the truck for that day.( It was sitting in a secured lot and not needed) but was charged for it anyway. On top of putting $15.00 in the gas tank and the gas needle back where it was, I was charged an additional $15.00 for gas cause the app they had on their system said it was 1pt. below. W.T.H.?!!!!!!! After complaining to the assoc. , she tried reaching the area mgr. but was unable to reach and left message or text for him to call me. The associate called me back and said that he would call me the following day which was Sat. Here it is now Sunday evening 6:53 p.m. and still waiting on phone call from area mgr. Never again!

Rating:

5.0

Jessica was absolutely wonderful. She was very polite professional and courteous. I will definitely return and plan to tell my family and friends as well.

Rating:

5.0

Everyone was friendly and helpful