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TOMMY T
Customer Reviews for JB Smith Investment Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the truck is clean. The rear box truck part had dirt and grass in it and smelled like cow menure.
Antarrius HMake sure the app completes your drop off. I returned the truck before it's due back time, tried returning on the app, it showed it was returned, but I've not gotten any acknowledgement from the Manchester, GA location nor received any money due back for under mileage used. Not the best experience.
Bobbie FReturn phone calls or text messages & be available to rectify billing errors. Not bill customer when personnel requested the truck be picked up prior to the scheduled date.
TRACY DFamily owned business that offers local logistical support. I did not see tins of supplies, but they had all the major items trucks, trailers, and support. Overall a great option for those needing to do a move, conduct business, or complete a one-way.
Ricky WThe app takes about 15-20 minutes to sign in and out. So that is an unexpected addition to the moving plan. It was frustrating to me since you have to use your phone and reception was slow WiFi. Also, the truck is usually in bright sunlight. To see your phone you have to find a shady place to complete the truck checkin and checkout.
Angela S