Customer Reviews for JDL Automotive
(U-Haul Neighborhood Dealer)

258 reviews

104 Western Ave   Plymouth, WI 53073

(920) 893-8743

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(920) 893-8743

104 Western Ave
Plymouth, WI 53073

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I returned the trailer on Saturday and one young lady was at the office. No one helped me disconnect the trailer. I managed but it would have been great to have an experienced person help.

VINCENT M 
Rating:
3.0

I happened to pick up the trailer from uhaul in the rain. It was parked in a grassy area. I hooked it up and spotted by the office so she could take a picture of it. I went to the store on the otherside of town. When u got out of my truck i noticed both trailer tires were bald with cords showing through. I called uhaul back to ask to exchange it for a different one but was told they only had bigger trailer that was not made for amotorcycle. Her next respite was they will have someone look at it on Monday. I returned it shortly after and found different accommodations so I wouldn't have to risk moving my bike.

DAVID M 
Rating:
5.0

Excellent as usual. Very professional and helpful staff. Highly recommended!!

DAVID M 
Rating:
5.0

quicker than going to a regular u-haul site. They did expect me to understand how to connect my trailer - examining it properly after I finished. All in all a good experience! and very quick!

JOHN K 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L 
Rating:
5.0

Customer did not leave a comment.

TODD A 
Rating:
5.0

Customer did not leave a comment.

KELLY J 
Rating:
3.0

Charged way too much without explaining anything. Could use better customer service manners.

DONNA K 
Rating:
5.0

Excellent customer service. Fast and efficient checkout. Highly recommended!!

DAVID M 
Rating:
4.0

Customer did not leave a comment.

Sean W 
Rating:
5.0

Customer did not leave a comment.

Jack S 
Rating:
5.0

Customer did not leave a comment.

JASON B 
Rating:
5.0

Customer did not leave a comment.

JASON B 
Rating:
3.0

Customer did not leave a comment.

Scott Z 
Rating:
5.0

Customer did not leave a comment.

JAMES R 
Rating:
3.0

Customer did not leave a comment.

JLYNDON O 
Rating:
5.0

Staff was very speedy and friendly.

JACK V 
Rating:
4.0

Customer did not leave a comment.

Renee B 
Rating:
5.0

We had excellent service - across the board! We were needing a last minute - trailer to empty excess boxes/furniture from a local storage facility. Prompt service by the owner within minutes of our call! Great price too! It saved the day! Nice to know good and prompt service does exist!

RONALD L 
Rating:
5.0

Customer did not leave a comment.

Roberta S 
Rating:
3.0

Have unit ready for pick up , have a full tank of full, the price is fair on rental ,but fee per mile ($1.29) is really unfair pricing.

DANIEL M 
Rating:
5.0

Convenient location, friendly staff, and the big 26' truck was easy to drive.

LISA M 
Rating:
5.0

everything went perfect. I was able to use the auto transport to recover my car in Chicago. thanks to apple tag tracking and u haul it went exactly as planned

JEFFREY H 
Rating:
5.0

Fast, efficient and friendly. Only the best!

DAVID M 
Rating:
5.0

Customer did not leave a comment.

DARRICK S 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P 
Rating:
5.0

The truck engine idled considerably rough at start up that reduced to noticeably rough after warm up. At first I thought something in the fuel but it still was the same after I passed it up. Should not run like this with under 17,000 miles.

Roy S 
Rating:
5.0

Customer did not leave a comment.

JAMES R 
Rating:
5.0

Customer did not leave a comment.

GORDON R 
Rating:
5.0

Customer did not leave a comment.

CLAYTON N 
Rating:
4.0

Very convenient for me.

Robert D 
Rating:
4.0

Customer did not leave a comment.

MELISSA S 
Rating:
5.0

Customer did not leave a comment.

KAREN B 
Rating:
5.0

Customer did not leave a comment.

ALLEN H 
Rating:
3.0

They should help attaching the trailer, no one would come out and help.

FREDERICK B 
Rating:
4.0

Customer did not leave a comment.

PHENG T 
Rating:
3.0

We drove about 10 miles when the low engine oil light came on!!’ We needed to add 3 quarts of oil at a cost of $30!!

James S 
Rating:
5.0

Customer did not leave a comment.

Lisa F 
Rating:
5.0

The agent was very helpful getting the truck ready and returning it.

Richard O 
Rating:
3.0

Fix app's null error for location verification

Sam D 
Rating:
5.0

Truck worked great! Thanks Dave!!!

Ryan B 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Nothing - everything was above expectations.

Daniel S 
Rating:
5.0

Refueling policy not completely clear/was not communicated fully. Otherwise quick and professional, pleased with rental.

Josh K 
Rating:
3.0

Easy to pick up and nice help

Susan K 
Rating:
4.0

Customer did not leave a comment.

Craig C 
Rating:
5.0

A-1 equipment, A-1 service!!!

DAVID M 
Rating:
5.0

I originally was suppose to drop off my trailer to a location located on Hwy 57 in Plymouth Wisconsin. I received an email stating I needed to have the trailer returned a day earlier at 9:00AM in the morning because they claimed they had the trailer rented. That morning we had an unexpected snowstorm but I managed to get the trailer there on time. However, the door was locked and a note on the door told me to ring the doorbell which nobody answered. There was also a phone number to call. I called it and the woman on the other end didn't have anyone to make the disconnect of the trailer. After going through your customer service phone bank, I was directed to JDL Automotive. The original place of drop off should have their franchise revoked.

STEPHEN K 
Rating:
5.0

Customer did not leave a comment.

patsy g 
Rating:
5.0

Great place to rent Uhaul's! Very friendly staff!

DAVID M 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
1.0

Y'all kept 494.00 of my money n refuse to return it..... this is totally uncalled for n will not be tolerated. I will be reporting n hiring my attorneys today.... Never will we ever use your company ever again. This was the worse experience I have ever seen

Penny W 
Rating:
4.0

Your mobile check in was very hard to use.

David D 
Rating:
5.0

Customer did not leave a comment.

rich c 
Rating:
5.0

Excellent service, super nice equipment

DAVID M 
Rating:
5.0

Customer did not leave a comment.

Chris H 
Rating:
2.0

The Truck had a check enginer light on the minute we pulled out of the parking lot at the U haul deal. The steering was wobbly and seemed unsafe. There is no way we would recommend anyone to rent from this place. This 10 foot u haul truck needs serious maintenance. Should not be on the road.

Jan t 
Rating:
5.0

Helpful and friendly

robert r 
Rating:
5.0

Customer did not leave a comment.

Amy K 
Rating:
5.0

MYbe fix the straps that hold the tires down they are frayed

Kevin V 
Rating:
4.0

Front end shimmy at 60mph. Needs repairs.

Steve G 
Rating:
3.0

Made the reservation over a week ago for a 15' truck. Location got moved, which was ok. Show up to pick up the truck and they only has a 26' truck. I had no other option but to take the 26' for the increased price even though I had reserved a 15' well in advance. I am not happy this happened and no compensation was made for your mistake. I will think twice about using your services again.

Joseph M 
Rating:
5.0

Great people here.

Dale T 
Rating:
5.0

Appreciate JDL and their quick pickup and dropoff service!

Jason W 
Rating:
5.0

Customer did not leave a comment.

Scott C 
Rating:
5.0

Best Uhaul dealer on planet earth!!!!

DAVID M 
Rating:
5.0

Very smooth rental, everything went great. Online reservation capability was convenient, and JDL had a good selection of equipment.

Michael K 
Rating:
5.0

Customer did not leave a comment.

Martin G 
Rating:
5.0

Customer did not leave a comment.

Tim M 
Rating:
5.0

Customer did not leave a comment.

JACOB E 
Rating:
5.0

Have talked with their staff a variety of times and they are always very nice and helpful

Todd T 
Rating:
5.0

The location is a bit far from my home but it is what it is. Maybe U-Haul should evaluate the amount of trailers and "get some more".

Val D 
Rating:
3.0

Your online check in is probably the worst thing I have ever experienced. I will never be using Uhaul again.

shannen L 
Rating:
5.0

Customer did not leave a comment.

Val D 
Rating:
2.0

Had to unhook trailer myself and push into parking spot

Steven G 
Rating:
5.0

Customer did not leave a comment.

Joshua B 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Customer did not leave a comment.

Todd S 
Rating:
5.0

The service was efficient and professional. Keep up the good work!

Susan M 
Rating:
5.0

Nice people

jay P 
Rating:
5.0

Customer did not leave a comment.

andrew t 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
5.0

Customer did not leave a comment.

Destiny K 
Rating:
5.0

Customer did not leave a comment.

Miguel A 
Rating:
5.0

David was amazing to work!

Hope H 
Rating:
5.0

Update your trucks more than every 20 years. Maybe just fix them at least.

Michael T 
Rating:
5.0

JDL did everything great!! I am a retired single woman and with their help my move went off without a hitch. The truck was there as promised (I've had other experiences), the rental paperwork was easy to complete, and in less than 10 minutes we, me and the driver, were out the door!! Thank you JDL and staff!!!

SUSAN T 
Rating:
3.0

After renting trailer I was told to go and hook it up and drive to office so they could check connections. I was by myself so nobody to guide me to connect trailer up. This took around 20 min. Of screwing around to get it on the trailer hitch. Disappointing, frustrating and time consuming. Then had to clean the 12" of snow on the open trailer from storm prior to rental. Otherwise nice place of business. Bring 2nd person to help guide to trailer hitch. Thanks

Todd S 
Rating:
3.0

Great overall experience. Great price. Thank you.

JOHN K 
Rating:
4.0

I was charged for excessive fuel, I placed 10 + gallons in the truck and they added on another fuel charge.

Steven M 
Rating:
5.0

Nice location, friendly staff!!

DAVID M 
Rating:
2.0

Have vehicle ready to go. Vehicle was stuck had to take bigger truck. Whoever used the truck last had a white pet and there was hair in cab. Truck wasn't swept out. Have more than one person working as this is also a vehicle sales lot. When returning truck waited 25 minutes while she did all paper work with another customer who was purchasing a vehicle only to be told just leave the key and go. Two other people came in waited five to ten minutes and left because there was a line. More personnel needed. Lot was solid ice and had to walk through entire lot numerous times because of the truck issues Dangerous, salt the lot. Safety first.

Bonnie L 
Rating:
4.0

Customer did not leave a comment.

Ronald K 
Rating:
5.0

Customer did not leave a comment.

Tim G 
Rating:
5.0

Smooth process to check in and out. Very friendly people!

DAVID M 
Rating:
3.0

The battery was died on the uhaul got it started had to put gas in it right away. Than couldn’t start it again cause of the battery. Called road side assistance and was advised to just jump start it our shelves everytime cause they had no one to come out during the holidays. Plus we where on a time crunch with the movers to have it.

Nikita K 
Rating:
4.0

Customer did not leave a comment.

Vicki R 
Rating:
5.0

None I can think of. Excellent service.

Gary S 
Rating:
4.0

Customer did not leave a comment.

Peter S 
Rating:
5.0

Customer did not leave a comment.

Luke S 
No reviews have been submitted for this location.
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