My experience with Josh and Jason (?) was great!
JEFFREY K
Customer Reviews for JH Towing Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we left Wisconsin originally to go to Florida we were told we could return to any location near to where we went. We had someone message us and later when we went to drop off at a nearby location they told us we had to take it to a different location. The location was a half hour away from where we were. Half hour out then half hour back to our location. An hour wasted doing your companys job. When we came back to Wisconsin we rented again. Was told we were not guaranteed to pick up at this location. Again we had to go 45 minutes out to pickup our rental and come back 45 minutes to our location. An 1 1/2 doing your companys job. No issues returning to the location when we came back to Wisconsin. This is a total of 2 1/2 hours of our time running around doing something that should be your companys. No credit ever issued or no discount. Really sad to be renting in Wisconsin with no issues but go to Florida and all the issues.
Bonnie RNo need to improve! Although this company is new to U-Haul, Josh & Justin did everything they could to understand my concerns, answer my questions & provide me the information I was looking for. Much has changed since I last rented from U-Haul & they helped me understand what was needed to get me into a suitable vehicle. They were thorough, patient & friendly. I felt like I was talking with friends! Thank you JH!!! I will most certainly recommend this location for U-Haul.!!!
Laurie WNothing very friendly and helping
TODD BGreat location and people were awesome and very helpful!
RELDA WEverything was great
RELDA WHe was.very professional and helpful
Hector DJust a drop box here
Judy LDid not find until car was loaded, left front trailer tire is a 6 ply load range C, max 50 psi, all others are 8 ply load range D max psi 65. With my car on it and being pulled by an F350 dually, really was not an issue for me, but it could be in the future. I always do a pre-trip inspection, and found this while checking air pressures. I adjusted pressures as needed.
NELLO BJH Towing went out of their way to make sure the truck size we needed was available. Although we were one of their 1st customers at this new location and everything was still being figured out, they treated us like family. I highly recommend them for your moving needs!
BRANDON PVery helpful and appreciated 👍
Russel H