DO NOT rent from this location. Office was a mess. The person checking me in had no clue what to do. She called the manager and he did it over the phone. My check out time was 2:30. When returning the truck at 12:02 p the office was locked and no one answered the door. They charged me for 2 days and said the checkin time was 2:45. It was not. I have proof I dripped it back at 12:02. DO NOT rent from this location!
Mark E
Customer Reviews for JJBA Towing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle itself was fine. The employee seemed bothered we were there to pick up something I had reserved days in advance. When my male partner came in, the employee directed all questions to him instead of me - who's name it was under. The office lobby was in a state of disarray - employees were watching a movie on television for a few moments before turning and greeting us.
JASMINE CThe staff are,awsome but do not pay attention to what the customer wants, thereby making a mistake
IKECHUKWU PI ordered a dolly and pads, neither were available so I had to go to a different location to get them and then return. The truck was very old and had a very loud whistle/ chirp.
DOUGLAS DI waited for over 30 minutes to get my truck because the person scheduled to be there didn’t show up to work. I also had my original pickup location switched to there because somebody called earlier in the week and asked if I would be ok switching locations for their convenience. I was told I would receive a $25 gas voucher for voluntarily changing pickup locations too and I never got it and was charged normally.
Patrick FI thought the truck perfor.ed well and easy to drive. The location for picking up the truck was a different story, very unprofessional. They made me wait to pick up the truck while the person helping talked about going to court that morning to a coworker. When I went to return the truck they made me re-park the vehicle in the rain.
Ariana B