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Troy H
Customer Reviews for JK Convenience & Vape Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service is excellent. The staff is amazing. I always go to their shop when I need a van.
Miguel WThe customer service rep, Jas, was great, he was very helpful and friendly. The van was reasonably clean and serviceable. One major downside was the tires on the van were not good, we had a bit of snowfall and I could not get any traction. I ended up getting stuck for around 30 mins. The tires really need replacing.
Laurie BThis place a croc of crap. When I first booked a unit I was never told about the payment method and was surprised when was actually at location to rent. The person who about to book me was very nice . After finding out finding out the crap that was needed to rent I did not have the requiredn documents to carry through. I had to call a friend to help me with the payment , WILL NEVER AGAIN USE U HAUL AND WILL TELL ALL ABOUT THE CRAPPY SYSTEM.
Jeffrey HI really commend the people who assisted me, excellent service, they always greeted me with a smile and ask how they can help right away. I really love the service that why I always reaching out to them when rebting a Uhaul truck.. Customer service is excellent and people are great.
Diston RThe staff are amazing and I always come back the their shop every time I need a van.
Miguel WExcellent customer service, very friendly and professional!
Hassan WThe repreaentative was very accomodating, and provide a excllebt service. It was very convenient and easy for me to do process of renting a UHaul truck.
Diston RGreat service in the store and well maintained vehicle, surely recommended.
Robert Pgood little store with the all the types of U haul boxes and packing papers one stop solution for all the u haul supplies.
Mark BGreat service and helpful people at the store highly recommended.
Edwuin Rnice small store providing services for u haul, Good pricing on supplies too.
Robert Fvery friendly and helpful people at the store help through in and out procedure very accurately, overall best U haul experience till today.
Nelson PThe gas tank was on empty, the right front tire was low and the warning light was going off. There were two service warning lights going off as well. Traction control and vehicle stability. There was also no washer fluid and the vehicle did not have proper winter tires. The attendant did not check in the vehicle properly before renting it to me and did not check the kilometers or fuel level. I am left being charge with an extra $150km's because they didn't do their job properly. Would not recommend this location or U-haul at all. Awful experience.
Malcolm Bvery nice customer service, small local business, please support
Marga Htruck was clean and in good condition. very good small store they carry u haul supplies, i also liked their exotic candies selection.
Dominic CTop notch service at jk convince and friendly staff
Yevhen HI had a very disappointing experience with U-Haul located on 208 HADDON RD SW UNIT G, CALGARY When I rented a truck, the staff tried to scam me by inflating the mileage and claiming the vehicle was dirty. Fortunately, I had taken photos and videos of the truck before leaving, which proved the truck’s condition and mileage. It’s really frustrating to deal with such dishonest practices, and I would not recommend this location to anyone.
Sergei YWas very easy to rent at this location. Very good people thank you
Isauro GDisorganized, dirty, slow, and not representative of the U-Haul brand
Stephen HSimple check-in / check-out with a person. Very personalized service.
Troy AFriendly and fast customer service from JK Convenience. The 10’ foot cube van was in pristine condition. I would highly recommend this location.
Luke AVery Helpful and kind staff, they helped from start to end process, much recommended.
Corey WGentleman were great to deal with. Fast and efficient.
Daniel JThey were very helpful
Joseph LEXCELLENT SERVICE AT THIS PICK UP LOCATION , WILL DEFENWTLY USE IT AGAIN
Julio NStaff was helpful and kind highly recommended.
Larry CIt was not cleaned very well previous, however, I did book ot last minute.
kyla mJashan was fantastic and super helpful! Great overall experience!
Charles DNothing, the store was excellent in communication and very clean. Professional and friendly service provided . Will use again!
Collette NTried to overcharge me for double rate even after taking the van for 3 hours only!
Hassan NReally friendly, had equipment available on time and ready to go.
Denis NMy reservation was for 9am, the store was closed and locked until someone showed up at 9:20 to open.
Kayleigh TU-Haul have failed to respond to my earlier query! Disgraceful behaviour and lack of service.
Steven RSet pick up time for 9:30am. Came in at 9:30, got the van at 10am. Previous customer dropped it off 20 mins after our scheduled pick up time. Added furniture pads online, they were not provided. Thankfully didn’t pay for them as we didn’t receive them with the rental. Previous customer must have been a smoker because it had heavy smoke smell inside when we got it. Store attendant was nice and very apologetic but this was not the best experience with u-haul. Tank only had 1/8 tank and he asked me to bring it back with 1/4 so I could get a discount from u-haul. The discount was nice but having to do that extra step for it after waiting extra was not overly thrilled.
Nicholas VVery easy to work with, good communication and coordination. Very accommodating and they are super friendly.
Zhai SFriendly and helpful staff
Mary-Ann LMore like commendation at how friendly, helpful and patient the staff were, they were exceptional.
Zhai SWe rented a van for 24 hours. The attendant was knowledgeable and easy to work with. Thank you, Royal Moves
Royal MAll went well. U-Haul agent was friendly and helpful.
philip cBest U-Haul rental experience I've ever had. I would recommend them to everyone. Great service and helped me with everything. And the nicest and most genuine people I've ever had the pleasure of doing business with. 10 outta 10 experience across the board.
Heather YGreat service, friendly people!
Stan pTop notch service with a smile. 🙂😎
LARRY MBefore renting this U-Haul I didn’t know this store was here! There was absolutely no issue with the rental process and the staff at this location are absolutely incredible. The owner was behind the counter when I picked up the truck and she was still there 10 hours later when I dropped it off! Not only that but she still had the same kind attitude and genuine smile. This location is one that I 100% to recommend!!!
Tracey BA uhaul sign on the door of the business
Steven KIt doesn't look like they qualify for a U-Haul location. They are too small and they have nothing as equipment. Though the staff was kind but was too slow, it took me like 45mins to check-in.
Jin SI've got a little problem upon reserving the truck as there was an error when I am finishing the check out process, resulting for me to look for 3 different locations, not knowing that my booking were successful on your end but not to my account. Good thing the customer service was able to help me to book again at JK Convenience and Vape Store because this is the nearest place to our house. I called the store as well to confirm the booking and the guy there is very friendly through phone call until we pick up the truck. We arrived 10-15 early, but he handed over the keys to us right away without any doubt. Unlike the first time I tried the U-haul service, the guy here didn't ask and get my credit card which I think the right way because of data privacy (since I already entered my card details online and you've checked that it is a valid card). On my first U-haul rental experience, the other guy in another location got my card and I am afraid if he take note of my CVV code or not. Going back to JK Convenience Store location, the truck isn't really clean, but it's understandable since maybe someone just used it a while ago before us, and we arrived early. It's not a big deal to me, what matters to me is the customer service of the guy there at this U-haul location. We will definitely rent a truck to this location again, and whenever we need a bigger truck.
Jerald A