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David C
Customer Reviews for JR Professional Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service communicating with owner
THOMAS KWasn’t so much this location it was the fact that I had a truck reserved near my location. It cost me an additional $30 in gas and $150 in time for my moving guys and was not even offered any discount. I will be sure to inform my entire circle of friends and family as well as the 1900 employees at my family’s 9 businesses. I’m sure this will not concern a company the size of U-Haul. That’s actually what bother’s me most. Zero Discount Offered and it was very last minute that I was informed. I was actually hung up on and not called back. If any of this matters you’re welcome to reach me at 972-342-7871. Larry Langford
Larry LIt was a clean convenient and friendly place would definitely recommend to a friend and I’ve already been there several times using the same location
JEREMIAH WIt was a great experience!
Bradley GI went to pick up the truck and it was literally in someone’s backyard. Nobody was there to meet me. They keys were in the console and the lock on the gate was not locked so I could just walk in and grab the truck. The truck smelled of cigarettes and when I turned it on, it said zero miles until empty for fuel. The paperwork said they gave me a fuel credit of $37 and all I needed to do was return it with a quarter tank. I went to the closest gas station and filled the truck with 55 gallons of fuel. The fuel “credit” of $37 would not even cover the quarter tank I would have to return it with. The truck was out of alignment and the steering wheel was off to the left when going straight. When I got home from picking it up, I realized there was severe tire damage to the front passenger tire and a Chunk of rubber was missing down to the cords. The rear tires were also so bald, you couldn’t even see tread. I called the contact number for where I picked up the U-Haul and they told me they couldn’t do anything to help. I then called roadside assistance and went through a long process of getting a replacement truck. The new truck I picked up had 3/4 tank gas and the one I returned was still full. When I returned the second truck after my move, I returned it with 1/4 tank and they charged me $112 as a fuel fee… doesn’t add up. The whole experience was extremely frustrating.
Derek AWe had to load the trailer ourselves and it did not have a lowering/raising mechanism.
SARAH Zour move was from Texas to Montana..one of the back drivers side tires was completely bald (no we did not inspect the tires before we left, never had an issue before)..totally unacceptable..amazing we made it to Montana..the Montana store said they would never have allowed a customer on the street with a tire like that..
Steven VEverything is good
SERGIO GJoe was great as I was moved to his location as he had the equipment I needed. He made the location change easy so there was no inconvenience for me.
REBECCA NNothing. Excellent customer service!
John EI drove up at 11:15am to what looked like a padlocked fence with no one there. Made phone calls and come to find out the person was on lunch and wouldn't be back until 1:00pm. Was told the fence wasn't locked and to go in and drop off the trailer. Now I'm a 63 year old woman who is in decent shape but I would have to lift a 1900lb trailer off my hitch by myself or wait 1.5 hours. Lucky my son only lives 10 minutes away. Still spent over a hour there. WHO TAKES A 1.75 hour lunch. Oh and the phone number to call was in the back of the banner hanging on the fence facing the building. Also driveway was full of nails and chain link fencing pieces.
Michele DGood helpful people made drop off easy.
Mathew CFacility not open when we dropped off truck.
Harold EWas given a location, then it changed without notification. Went to the original location, not even a location. Went to the new location, no one was there, no lock box and no idea what to do.
Rebeckah GWas told one location, that place was not open then the 2nd location no one was there and no drop box.
Rebeckah GThe day it was rented they said they opened at 9:00am and no one showed up until 9:30am. You could never get anyone on the phone number listed outside the building. Thank goodness there was a phone number on the rental contract. Nobody was even there when the uhaul was returned.
AZLE IVery friendly
Larry SGreat communication and a very easy process overall
John FEverything went well, no complaints.
Douglas MAwesome experience, thanks!
joshua LChristina was fantastic. Great communication, smooth process and went above and beyond to assist us. Would recommend.
Sarah FSuper easy rental
jimmy wTruck did have a small amount of trash in the back, only took about 5 minutes to sweep it up.
GREGORY WQuick and easy check in and check out. Super friendly and helpful!
Preston PCustomer service was exceptional. I will use them again in the future when the occasion arises. They made renting so simple and quick. Returning the equipment was even easier.
Joe WJust a little difficult loading trailer alone.
Steve Gna
Paula TJoe was easy to work with and I would use again if my needs required.
Frank N