Customer Reviews for JVK Auto Service and Sale
(U-Haul Neighborhood Dealer)

Rating:

1.0

First off, Jon at the rental location was just fine and helpful. I was diverted there on short notice as the 5x9 utility trailer was not available at the place I had originally arranged. Prior to arrival, I had done all the registration on the UHaul website as instructed to expedite pickup. I checked with my auto insurance carrier who confirmed I had coverage so long as the utility trailer was being pulled behind my vehicle. Thus I specifically opted out of both the $8 Insurance and $5 "Safe Trip" fees, and printed my Confirmation/Reservation amount for $24.95. Had I been renting a vehicle, I certainly would have gone for the insurance. I picked up my lawn tractor with the trailer, logging 14 miles round trip, and returned trailer within just a couple hours. As instructed, I confirmed the return via Uhaul site with pics, etc. Later, I got a receipt showing $37.95 charged to my cc including the items I was waived. I used the "chat" feature on uHaul site and was told the area mgr would call me. He did and left a message saying those charges were automatically attached, and invited me to return his call if I wanted to discuss further. I returned the call and left message to please call me back. Four days later, no call back...

Rating:

5.0

Everything went smoothly

Rating:

2.0

Service was a bit rude...