Customer Reviews for Jacks Auto
(U-Haul Neighborhood Dealer)

81 reviews

701 S 6th St   Kingsville, TX 78363

(361) 488-6729

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(361) 488-6729

701 S 6th St
Kingsville, TX 78363

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were very nice and accommodating. No problems.

Joan H 
Rating:
5.0

Have a better drop off area. It was dirty

Nora I 
Rating:
5.0

Upon arrival the attendant indicated we were to drop the trailer at another site. They reviewed our paperwork then decided to receive the equipment..

Juan R 
Rating:
4.0

Customer did not leave a comment.

Bernardino M 
Rating:
3.0

Customer did not leave a comment.

Ralph P 
Rating:
3.0

Simple and to the point. There was no personnel to help me so that answer should be "not applicable". I guess no will suffice. Why have the option there then have me choose again?

Daycie R 
Rating:
1.0

Customer did not leave a comment.

Delfino G 
Rating:
5.0

Customer did not leave a comment.

Ricardo G 
Rating:
4.0

Parking area

William G 
Rating:
5.0

No improvement necessary as far as I am concerned. The location was near my home, easy pick up and delivery, and the people were very courteous and friendly.

Sandra J 
Rating:
5.0

Customer did not leave a comment.

Christine J 
Rating:
5.0

You all were excellent

humberto c 
Rating:
1.0

u haul is amazing, and they were amazing with helping me get the refunds I deserved, Jack's auto the third party who has u hauls was absolutely awful and we would never ever go through them again, they made up lies and charged extra fees we never did, thankfully u haul was extremely understanding and great customer service, ill ONLY go through them specifically now, never a third party, and if I happen to HAVE to ill take a million pictures!

Heather C 
Rating:
3.0

The system was rebooted and I had to wait an hour before I could pick up the rental. I reserved it for 10 and didn’t get it until 11.

Roni C 
Rating:
5.0

Customer did not leave a comment.

oscar g 
Rating:
5.0

Customer did not leave a comment.

Rick E 
Rating:
5.0

Super friendly and helpful.

ricardo a 
Rating:
2.0

The vehicle does not have a wheel alignment

Raul L 
Rating:
5.0

Customer did not leave a comment.

rick e 
Rating:
5.0

The app would not work to check in or check out. Other than that it was fine

John S 
Rating:
2.0

Customer did not leave a comment.

Toby S 
Rating:
2.0

My reservation was for 8 AM and the location was open but the person responsible for U-HAUL rentals didn't show up until 8:30 AM. My reservation included a hand truck rental but I was told that if there was one available it would be in the back of the truck, there wasn't one at all though my receipt reflects a charge for one.

Jason H 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M 
Rating:
2.0

I had a big truck. They have a small lot. It took a bit of work to get the truck to fit. Hope they didn't mind me blocking all their cars.

Michael S 
Rating:
5.0

Customer did not leave a comment.

LAURA R 
Rating:
5.0

Customer did not leave a comment.

JOSE F 
Rating:
5.0

Everything was really good. Just please stop bombarding me with review emails. Thanks.

Michael P 
Rating:
5.0

Make sure the registration is up to date on the equipment. You cant legally haul around trailers with expired registration. You risk getting a fine or towed away along with your belongings.

fernando s 
Rating:
5.0

Customer did not leave a comment.

COOKIE W 
Rating:
5.0

Thanks

Jennie M 
Rating:
5.0

Customer did not leave a comment.

MAX M 
Rating:
4.0

Good service,was satisfied!!

Lester R 
Rating:
5.0

Customer did not leave a comment.

Raul R 
Rating:
5.0

Customer did not leave a comment.

LEONOR G 
Rating:
5.0

Customer did not leave a comment.

Wanda J 
Rating:
5.0

Customer did not leave a comment.

JOSE O 
Rating:
3.0

Customer did not leave a comment.

GARY r 
Rating:
5.0

Customer did not leave a comment.

antonio h 
Rating:
5.0

great service

Stanley C 
Rating:
4.0

There was a light not working on the trailer. It may have gone out on the trip. Lights should be checked.

Katherine B 
Rating:
5.0

Nothing at all...Jacks Auto is definitely the Best Uhaul Location in Kingsville. the friendly staff is very professional and mk sure the equipment is safe...clean and ready for use..i recommend them to all my friends.

Jesus R 
Rating:
4.0

Customer did not leave a comment.

angel p 
Rating:
5.0

Customer did not leave a comment.

Joe L 
Rating:
5.0

Customer did not leave a comment.

constance s 
Rating:
3.0

Customer did not leave a comment.

Phillip D 
Rating:
5.0

Customer did not leave a comment.

DEMI R 
Rating:
4.0

Customer did not leave a comment.

Michael M 
Rating:
3.0

I have been emailing uhaul about over-charging me for services and have not heard back.

Jaclyn B 
Rating:
3.0

This was by far the worst shaped van I've rented from u haul. A lot of hard miles on this truck. I guess I have been fortunate in the past. However it got me too where I was going. So for that I am thankful.

Joseph A 
Rating:
5.0

Customer did not leave a comment.

Rebecca C 
Rating:
4.0

Very helpful.

RICHARD M 
Rating:
5.0

Customer did not leave a comment.

Sulema G 
Rating:
5.0

Customer did not leave a comment.

Karen A 
Rating:
3.0

Customer did not leave a comment.

Cynthia B 
Rating:
5.0

Good customer service

jose g 
Rating:
5.0

Customer did not leave a comment.

Neal H 
Rating:
5.0

Place should be open for longer hours and on weekends

MD S 
Rating:
2.0

Customer did not leave a comment.

LINDA A 
Rating:
5.0

Customer did not leave a comment.

ron w 
Rating:
5.0

Everything was Applicable n excellent

jesse c 
Rating:
5.0

Customer did not leave a comment.

shanette k 
Rating:
3.0

Customer did not leave a comment.

Larry S 
Rating:
5.0

Customer did not leave a comment.

odell m 
Rating:
3.0

Hire someone who actually wants to work there and has an out going, friendly personality.

ELOISA A 
Rating:
5.0

Customer did not leave a comment.

Darrel M 
Rating:
5.0

Great service and facilities.

Gordon G 
Rating:
5.0

Not charge double for a one-way trip

Jessica P 
Rating:
5.0

Customer did not leave a comment.

Shyana R 
Rating:
5.0

The woman at Jack's Auto was very kind and informative. She made me feel comfortable about my very first U-haul rental and I will definitely be using U-haul again.

Daycie R 
Rating:
5.0

Very helpful sn good workers at jacks auto

Javier M 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

Customer did not leave a comment.

jessica c 
Rating:
3.0

Customer did not leave a comment.

Rosario S 
Rating:
1.0

Customer did not leave a comment.

JESUS F 
Rating:
5.0

No improvement necessary. everyone was courteous and helped us so much to get the u-haul, even with our minor gliche. Thank you very much for all you did for us.

sandra j 
Rating:
3.0

Customer did not leave a comment.

Samuel G 
Rating:
5.0

everything was just fine.. good job

Lee v 
Rating:
4.0

Customer did not leave a comment.

SYLVIA C 
Rating:
5.0

Thank you for the friendly service and quick check out procedure. When I need another U-HAUL in the future you will be my first call.

John S 
Rating:
5.0

Great location, centrally located in town. Friendly, responsive staff.

Samuel G 
Rating:
5.0

The location was closed however I did call the one 800 U-Haul number and operator was very hopeful on explaining to me how to leave the equipment

Encarnation P 
No reviews have been submitted for this location.

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