I was told to inspect truck for damage that was not already marked with a sticker. I found a deep scratch and told Jack. He didn’t even come out to look saying it was fine. I was afraid I would get blamed so he said just take a picture of it and I would be ok. The truck was dirty inside like gross with food crumbs and grime like it had not been wiped down in a very long time. I cleaned the surfaces I had to touch myself. I did not rent a dolly but there was one in the truck. I did not need or use the dolly and returned it with the truck. Finally the ac/heater in the truck has a faulty blower motor or diverter box. The air worked intermittently or not at all. I will say Jack was very nice and helpful with the rental process.
TIMOTHY B
Customer Reviews for Jacks Electronics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. It was awesome
Kristi ADid an online reservation for a truck and when i went to pick up and pay, my total was ignored. Jack wrote up a new quote without using my reservation
LESLIE TI called and told him I would be late for dropoff because I didn't have help unloading. I was 3 to 4 hours late and he charged me for an extra day.
margret gImprove customer service. Owner was rude, my had my order all mixed up and told me I needed to have it back at 6. :00 p.m. but was wrong got and rude to me about it. I will never set foot in there ever again. Jack Sexton was a mean old man when I was a kid and he's still a mean old man!
COREY AYou need to disclose to the customer verbally about the up charge for the insurance... If someone is expecting the price that you advertise.And then they get their credit card statement and figure out it's more , that's not a very good To do business
PAUL TCustomer service is amazing! Thank you!
Steven LNo complaints
Robin SI was over charged.
Jordan AWe got the truck just under a half a tank and put fuel in it before returning slightly over half a tank . They charged me $20 something for fuel. First time for that
John WNothing - Mr Jack was extremely helpful and knowledgeable- he is a great representative for your company!
Margaret CSo glad the worker showed us that we didn’t have the trailer on correct or we wouldn’t of made it far
Ashton NHe helped me navigate the U-Haul system and made this experience great.
Elizabeth SJack was very knowledgeable and efficient. He was most pleasant and very kind.
Amber MI made a reservation at another location and they rented my trailer to someone else. Jacks electronics was very helpful.
Alan HEasy pickup and return. No problems whatsoever. Owner even helped hook up trailer. Would definitely use again.
Mark HWas charged triple the amount of original amount. Was not transparent about fees for after hour drop off and was charged an extra day.
Collin TNothing
Tim RI could not get the photo of the dashboard to upload and therefore could not complete the rental. I called in and had it noted that I had returned and what the mileage was. This was the only problem that I had and it was simple.
Judy CWe returned our uhaul after hours and followed return instructions from website. The instructions said keys need dropped in lock box, however, no lock box could be located. We couldn’t get anyone on the phone for further instructions so we had to choose between leaving the keys in a brand new 26 ft truck, next to a semi truck stop, or taking the keys with us till they opened the next morning. This was extremely frustrating and clearly we did not want to take a chance of it being stolen. We were told the next morning we should’ve left the keys in the truck unlocked.
Dalton Ci had issues connecting to the web site to self-return trailer so I just put a copy of paperwork in the mail slot, and they handled it for me... thank you.
Brenda BSame as above
Brandon SThe location was fine and the service was good, but they did not the blank
Troy GKeep up the great work
Fred WI was charged an extra $100 because the start location store entered the wrong store I was dropping the u-haul off at and they keep sending me to the main office to have it fixed.
Tyler RThe owner was awesome! He stayed late for us. He was very accommodating and had a great demeanor. We will definitely rent from him again. Thank you, Jack!
Joe SNo
Tyler SGREAT SERVICE
MABLE WHe’s got some cool stuff for sale at his store too!
Kathi SExcellent Service.
John TVery convenient location. The truck was correct and ready to go.
Christopher DThe guy at the drop off location was very helpful. Still wouldn't suggest U-Haul to anyone who has the choice of a different company
KAYLA TNot over charge people on a purchase. My receipt said $68 and I was charged $160
Vantasha AJack is a very courteous and helpful and a great person to deal with! Would definitely use again!
Jerome KI was told the trailer I rented was 6 ft high inside and explained that my refer was 68" high well the trailer was 65" inside and was unable to move it this was discussed over the phone that's why I switched from open to a covered unit
charles bNothing at all!
Christy BVery friendly service from Jack!!!! Was an easy process and would recommend anyone go there to rent or for any cell phone service, as well any many other items in store!!!!
Penny EI had reserved the moving truck online in order in order to speed up my moving process. When I arrived the truck was outside, but the truck had no oil in it. I had to go across the street and buy 2 quarts of oil and wait for the dealer to put it in. I was 30 minutes behind.
Abrian JAbsolutely the best service Very knowledgeable offering Good advice on use of equipment
TOMMY VExplain how much money they'll actually pay
CHARLES WI dont think it could get any better jack sure did a great job and treated me like gold i will always go back to this location
LARRY SLower Prices.. $80 For 20Miles Is Fucking Outrageous
Brandon HGreat service! Easy in, easy out.
JERRY AJack tried to charge me again after I had already paid online. Didn’t believe me, even while showing him the receipt. He tried to run my card anyway. However, my biggest complaint lies with U-haul. I would love for an upper level u-haul representative to contact me regarding this rental. This was one of the worst moving experiences I’ve ever had. I would love to explain my frustrations to someone who gives a damn about this company, because if these things can’t be resolved there’s no way customers will keep coming back. I’d be willing to talk to any person of tenure, but if the CEO ever gets to read this, please ask them to give me a call.
JASON LOut of the way location. Not located in clarksville more so out by the interstate exit.
James CEverything was excellent!
RUSSELL S