Customer Reviews for Jacks Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jacks Service Center

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Charles B. on

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When I got in the truck at pick up location, I noticed that the gas tank was not full, I asked the rental agent about it, he said he noted that on the check out sheet and to bring it back with the same amount of fuel, I didn't look at the paper work right then, later after looking at the paperwork, it said 15/16 of a tank of fuel, but what was in the truck was 11/16 of a tank, for a truck with 57 gallon fuel tank, that's a big difference in fuel amount. Plus the truck cargo area was not clean, nor was it ready to go when I got there, had to help hook up the auto transport. They didn't even pre load the pads or appliances Dollie. I wouldn't or avoid renting from this location.

Scott A. on

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Michael C. on

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Matthew T. on

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Merwyn C. on

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Cari V. on

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Gary C. on

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Filled out everything online, got to the store and took over 30 minutes to get the truck. The attendant had no clue what she was doing.

Vincent N. on

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The only issues I have is I was charged mileage overages for something I had no control over. When returning the truck the road was closed down so I had to backtrack and find an alternative route causing the miles over. Also just curious why or if U-HAUL offers discounts to military veterans and active service? Again though the customer service at both pick up and drop off was great and I would always recommend U-HAUL. thank you

Charles A. on

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Joshua S. on

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Personnel were unhelpful. Location is not close to anything. Rude on the phone.

arden B. on

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I was not given complete rate information about pick ups at different locations. Had to add 1 quart of oil.

Tom D. on

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Fire this vendor

JAMES M. on

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Valerie R. on

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Pam B. on

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I am a woman and had to have help lifting the trailer onto the ball of my hitch. My Rodeo is standard factory height. ALL trailers should be equipped with a trailer jack for easier access for everyone to use. I returned after hours and had to pull the lock from my hitch to be able to drop the trailer, because there was no way I could lift it backup off of the ball.

Lee C. on

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Ed P. on

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adam W. on

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debbie E. on

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Chris W. on

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Have the truck full of fuel , have all damage recorded , have back of truck , cleaned out.