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Mandy C
Customer Reviews for Jackson Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was very unclear how to get access to vehicle store clerk had me call a phone number whose voicemail said “on vacation” until a date more than one week in the past. Took several reqttempts before getting a call back. Then clerk did not know how to get key dropbox open I had to open it with instructions from contact on the phone
Stephen JAlthough I rated the equipment as clean and well-maintained, a bit more care could be taken with cleanliness. The windshield was splattered with a dirty film I needed to wipe off before driving, and the floor in the cab was moderately dirty and could have been wiped down or at least vacuumed before I got it. However, on-site staff was courteous and efficient, I had no trouble with the truck on my trip, and the location (though not the more conveniently located one I had originally reserved) was easy to find and easy to get in and out of.
Matthew CHad to pick up and return from a different location than I signed up for. Arrived to the middle of nowhere gas station and checked out online. Went in to retrieve key and man could not speak english. He thought I wanted to by cigarettes. After waiting 45 minutes while he checked out several people and tried to call his brother to help us, we finally got the key. Never again!
Michael WTruck broke down an hour into my trip and I was stranded for 5 hours, guy at front desk also did not know what a key was.
Joshua A