Customer Reviews for Jackson Oil and Auto Parts

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jackson Oil and Auto Parts

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BERNARD L. on

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BRANDON S. on

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Staff was friendly and helpful, easy to find. Simple process

Myriah H. on

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The 20ft truck was ready and waiting!

jonathan s. on

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easy to find and good people there

Ayonna M. on

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ROSEANNA K. on

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Dave G. on

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Margaret W. on

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I told the gentleman that the shocks were bad, and I had some damage to my furniture. He basically shrugged it off. There was no concern shown.

Joel S. on

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The online reservation was for a place called "Big Daddys" and we got there to a locked gate around storage buildings. We saw one U-haul truck. No answer at the # listed on the receipt. We called the number on the gate. The girl was rude, said they did not have trailers and hung up on us. We had already googled the N Cherry St. location and headed that way. I called the primary U-haul # and the second lady I talked to was very nice and facilitated a pleasant transition. You should not advertise 5X8 ft trailers if they are not available. As it turns out, the 6X12 we used was perfect. Thanks

jeremy R. on

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Roy M. on

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This was a great location for our pick-up and had a very friendly staff.

Ben A. on

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This location wasn't my first choice. I went to this one because it was the only location that had the truck I wanted. This time around they were friendlier than they were on a previous visit. I would give them a second chance.

Delcy B. on

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Michal F. on

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This is a great location for U-Haul and car service needs - the Staff is very pleasant and helpful - from now, I will first try to get the equipment from the 5262 N Cherry location before considering anything else. Perfect! Thanks! Mike

graham s. on

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Everything was very quick and smooth. Would highly reccomend,

William B. on

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Everything 100% as expected, quick service both in and out. Polite folks - good equipment. I'd gladly rent here again. A+

Joel R. on

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Yolanda D. on

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Carol m. on

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After being exhausted from the move, the employee assisted me with removing the tow dolly and was compassionate and helpful. I would definitely utilize this location again or recommend it to a friend.

Cynthia C. on

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I ordered wardrobe boxes etc and didn't get anything that I ordered.

a.m. r. on

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Thx guys !!

Parrish N. on

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Leslie V. on

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jim m. on

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marsha f. on

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Drop off was made easy by the friendly staff. Check out time was speedy. One person went out and checked out the truck while the other did the paperwork work.

ELIZABETH D. on

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JOAN M. on

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Worst experience ever. I reserved a 20 ft truck two weeks in advance and got a confirmation number. The day before my move I was told they did not have one and I would have to drive 15 miles to get one. I called the main uhaul number and received a text confirmation that this new location would have my truck. Drove there and was told they only had a 15 ft truck. My movers were waiting and I had no I would never recommend uhaul to anyone again. I am 70 and handicapped and this was just the most stressful and horrid experience of the entire relocation.

Amaka N. on

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The truck was dirty when I got it but I did make sure I cleaned it out before I returned it.

Gaye M. on

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Manager was excellent....graciously giving us clarification regarding directions when we were turned around in finding location...having never been there before. Took time to explain everything also. GSM

AUNDRA G. on

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Nothing the person I talked told me what I needed to do very helpful

Gregory L. on

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My wife and I ended up wiping down the interior of the trailer. Not a bad smell, but noticeable. Not a very clean trailer overall. The tires were also 20+ lbs under pressure. Fortunately, only had 100 miles to travel. Person that hooked up the trailer was very helpful.

JOHN D. on

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kelsey b. on

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WILLIAM R. on

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LAVIE M. on

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Terrible experience. Bad customer service. Waited over an hour for the equipment. Rude workers.

NANCY A. on

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WENDY T. on

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Thank you Great Job

KAYE Y. on

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LaVie M. on

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It was an absolutely terrible experience. My pick up time was 8:30 am but I didn't get my truck until 10 am, and i had to pay movers who had to wait for me at the apartment. The paperwork was incorrect, the uhaul wasn't hitched, and I was not given an employee discount. I was told, "We can't do that here. You can go to High Point." And then laughed at me. I had the manager from the Charlotte store call and I was still denied an employee discount. He then said, "I don't ever get a discount. I have to pay the full amount each time." He was extremely rude, provided terrible customer service, and caused me a financial hardship having to pay the movers & because I was denied a discount. He made me sign the paperwork before looking at the truck's condition, the mileage, or gas. It was a terrible experience and I have a family member working for Uhaul. So no telling how they'd treat anyone else. Awful experience, unfortunately.

Julian G. on

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It was a terrific experience.

KRYSTAL F. on

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Maria B. on

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There was not a lot of packing stuff easily accessible as the location was mainly a mechanic shop.

JEFF G. on

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Yan M. on

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jerry l. on

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couldn't ask for better customer service or nicer people to deal with!

DAVID S. on

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continue to serve with friendliness and care as they did helped me set up dolly tow for car. quick service not only with quote over phone but in person. Thanks

Brian g. on

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Good experience, helpful staff

DAVID M. on

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Good location right off the main road. Really nice guys that made it simple and fast to get exactly what I needed.

HERBERT A. on

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nothing

MEREDITH N. on

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DEBRA M. on

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First time rental.....fantastic experience.......first time driving a Uhaul........great staff!!!!

GEORGE R. on

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The people were great, but the location was not very clean.

KIM B. on

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LAUREN F. on

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Customer service was very good. Pleasant and friendly staff as well as helpful with additional materials needed. The pick-up process was quick and painless. Great job!

ELIZABETH C. on

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ASHLEY B. on

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NOTHING... THEY ARE DOING A GOOD JOB ;)

Anita M. on

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JOCELYN H. on

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We had hoped to pickup truck right at 8:30 when they opened but truck wasn't ready. Took about an hour to get the transaction complete and truck ready.

Michael C. on

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I reserved a utility dolly and truck. When I there, they didn't have a dolly. I then had to go to a different location, out of my way, to pick up a dolly. When I asked if I was going to be billed for the extra mileage, I was told "it's not that far". It took extra time that I had the truck and extra costs to get what I reserved. Extremely unhappy and would not recommend to anyone.

TIERRA H. on

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Everything was great

JOHN A. on

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Emerson F. on

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VIRGIL J. on

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NEED TO KEEP MORE TOWING TOLLYS AND SMALL TRAILERS AT YOUR KING NC, FACILITY,,,IS A NICE PLACE AND ALOT OF PEOPLE TRY TO GET DOLLEYS AND TRAILERS THERE BUT IIS NEVER NE THERE SO HAVE TO DRIVE TO WINSTON SALEM,,

OLIVIA A. on

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Great experience, no complaints.

Christopher M. on

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I was able to reserve and receive in a timely manner. It was my pleasure doing business with this location. Yes, I would definitely recommend to a friend or family member.

JIMMIE N. on

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bob b. on

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DON M. on

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Greg was very helpful and we appreciated his suggestions.

LES L. on

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MURIEL W. on

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Staff was friendly.

Russell S. on

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Christopher D. on

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Very easy to work with and convenient. Would rent from them again.

TINA W. on

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Brittany M. on

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KEITH C. on

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rickey h. on

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Greg and staff are super

Ken C. on

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darise v. on

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i enjoyed the service, very satisfied. Thank you

michelle b. on

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Robert H P. on

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merita s. on

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ASHLEY C. on

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MERITA S. on

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KIMBERLY R. on

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JOHN D. on

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They were very friendly and professional. Did a great job in hooking me up and getting me on my way.

rickey h. on

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Valarie H. on

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Ben A. on

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I ordered a van, but was given a truck which was too big for the parking available at the school. Paid for a dolley, but when I got home there was no dolley in the truck. I had to drive back about 10 miles one way to pick up the dolley. I went over my allowed mileage because of that and got charged for going over the mileage.

AKIDA C. on

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Racist! Horrible customer service! I will never rent another uhaul or recommend this location to any of my friends or family!

JAMES H. on

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RICHARD L. on

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Very friendly. Truck was very clean and operated perfectly.

PHILIP D. on

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THOMAS H. on

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KATHERINE S. on

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MARVIN T. on

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JONATHAN P. on

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I only recommend uhaul in Lancaster ohio. The center in winston Salem was poor and the man there did not know what to do

Kevin W. on

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JANET H. on

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I have no issue with Jackson Oil and their services to me upon rental the trailer. However, my issue began with me calling customer service and being assured in writing that I would have a TRUCK rental in a city close to where I needed to pick up furniture. However, when I got the email regarding pickup times the location had been changed to an entirely new location that would have entailed an hour's drive through the top of mountains on a very curvy road which was not acceptable for many reasons. I ended up having to rent a trailer instead which entailed getting a trailer hitch also. I understand when people don't return equipment like they should that this means it can't be there for the next person. But the switch to that mountainous location was exactly what I told the customer service representative that I needed to avoid and then that's what was done anyway. We made the trailer situation work but I am still very unhappy with your customer service/scheduling department that did not take my issues into consideration. I get car sick on curvy mountain roads and thus your solution for the truck rental was NOT a solution.

Jacob C. on

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Small parts house quick and to the point. U haul was in good shape not overly picky about times fees just simple to the point. would recommend them.

John T. on

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