Customer Reviews for Jackson Oil and Auto Parts

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jackson Oil and Auto Parts

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Revetta K. on

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Clean the inside of the truck

Amy D. on

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Took additional money from me with no explanation. Location filthy. Never using uhaul again.

PEARL B. on

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Everyone was courteous and helpful thank you

toby G. on

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In and out super fast Very friendly staff

Latisha T. on

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Let Customers know the closing time!!

Brian K. on

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Great people to work with. Will rent there again!

AARON M. on

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Ducn L. on

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ruth F. on

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They were just fine. Customer friendly, rates were good!!

Quonica C. on

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pamsy D. on

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The place need to be cleaned up. A lot of automotive equipment thrown in all around inside. A thin path to the counter. Appeared to be a backyard auto shop with no appearance of U-Haul it rot for a few old trucks. I was actually afraid to go inside and had to ask is this a U-Haul place.

chris H. on

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No improvements needed in my opinion everything was great

Briannah P. on

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Michael H. on

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This location really needs to communicate more with its customers. They charged the wrong card. I was standing in front of the person while turning in the uhaul when he took a phone call for an oil delivery. It sounded like he was then taking their order, which he did, instead of completely the turn in of the truck while I, a paying customer, was standing in front on him. As soon as he hung up I told him to make sure he charged the card that was used for the reservation and not my sons card that was taken when he picked up the truck. (Not sure why a second card was taken) The uhaul agent just laughed and said I was about 3 clicks too late. He suggested that I just pay my son directly, which if course I would do. This location does not physically represent the nation wide uhaul brand. I normally go to the Broad Street location in Winston Salem, NC and have had nothing but positive experiences.

Taynay W. on

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Everything went well. Great experience would highly recommend.

Kenneth P. on

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deana H. on

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Geoffrey R. on

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Donna M. on

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William H. on

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Dirus G. on

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Very friendly customer service Associate.

wagner P. on

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I think the truck would be great if there was Bluetooth connection.

Mary W. on

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mercy N. on

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David D. on

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Know the people there they are great to deal with ...

Paul G. on

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Costly

Anthony B. on

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Jamie D. on

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James J. on

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courtney G. on

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REVETTA K. on

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SHERRY D. on

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HENRY B. on

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Nothing! Customer service was Excellent! Thanks for all of your assistance!??

William M. on

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jamal S. on

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Trenattia B. on

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Crew was very friendly and full of humor. Felt very comfortable

Kanesha C. on

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Sybill W. on

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JOHN B. on

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LaChanda W. on

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I had problems getting back to the location. The address and the location with mobile pick-up does not work here. I would like credit for the 2hours it took to find & I had to check in & out at the counter.

John H. on

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Very professional and friendly.

Chanell H. on

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U-haul need to have the equipment that is reserved at the location when a customer requested. I reserved an appliance dolly and it wasnt at the location. The guy waiting on me called 3 locations to find one and no one had one. I am grateful that he took the time out to do that. I made my reservations 2 weeks before I needed it so U-haul should make sure that it is there for their customers. When I dropped the U-Haul truck off at a different location they had 4 appliances dollies?!?! What in the world. Had I known this I could have gotten it there.

Tanethia M. on

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ben T. on

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FRED B. on

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Jasmine J. on

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Richard R. on

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Good prompt friendly service

Bruce G. on

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Nannette D. on

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John D. on

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With a couple of exceptions, I have rented through Jackson Oil for years. They have always been great to deal with. Their equipment is always in great condition and clean. Their customer service is always second to none.

Angela H. on

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billy N. on

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BRIAN H. on

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Quan Y. on

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WESLEY H. on

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All went very well fora last minute rental. The rental agent was very helpful and got me in the rental quickly.

Crystal E. on

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I don't see any need for improvement my experience was perfect.

Michael C. on

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AARON R. on

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SHANE B. on

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BARBARA J. on

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Was not satisfied with truck order was not as promised due to wrong location and wrong pick up time . I was promised a larger truck for the price of $19. 95 but did not receive as promised.

Layne P. on

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Leslie D. on

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Laura T. on

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Michael L. on

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It was a run-down place with no parking and way too much congestion and everything was very dirty. The man who assisted me however was very nice and helpful and kind.

Mark C. on

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Lower your prices.

Kristen B. on

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anne G. on

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Bradd C. on

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Robert H. on

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It was a very outstanding experience, looking to have farther services from this company.

Dave L. on

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Neither the website or Jackson Oil could identify the drop-off location for us. Fortunately, we drive past W&W and saw they had U-Haul service, but would have been great to have had that knowledge up front.

Bill N. on

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Susan M. on

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anjanette B. on

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ronnie M. on

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i reserved a truck on Marshall St because it was convenience to where I work and live and it was approved. i received a call from the Uhaul location in High Point to pickup the truck on Old Rural Hall Road and waited there for 40 minutes and that location could not accommodate me. Therefore I call the Uhaul location on Cherry and University and they were very helpful; to my needs. I was very dissatisfied and inconvenient with Uhaul because I had to get someone to transport me and wait at the two locations before transporting me to the third location. The process was very dissatisfying and inconvenient. I telephone Uhaul in High Point to express my concerns and the person who answer said they would notate my concerns and someone would contact me. I never received a call back. The Cherry Street location process was excellent service.

Gonzalo M. on

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They were very courteous and instructed us well. They even did an on the spot check on our private vehicle when we thought something was wrong with it during the pickup.

matthew R. on

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very happy with overall experience

wytonia K. on

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enrique F. on

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CHARLES P. on

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pleasant experience

Bruce H. on

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Nothing, the people we friendly and efficient. They would be higher on my choices if they were closer to King.

Tamara H. on

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Fatima H. on

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Check in time was a little long caused for a prolonged move

tim B. on

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Nothing! The service and the truck were outstanding!

Linda L. on

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beverly F. on

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Brenda C. on

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Very busy site. Need more help in there.

Shannon R. on

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Had difficulty with app. Took over one hour to complete by self-service - didn't know that no one would be at the pick-up location. Very stressful!

Romain B. on

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Rude staff. Poor explanations and directions.

GABRIELLE L. on

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Brandy (phone rep gave outstanding customer service, please promote now.

les L. on

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CHARLES P. on

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BERNARD L. on

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BRANDON S. on

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Staff was friendly and helpful, easy to find. Simple process

Myriah H. on

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The 20ft truck was ready and waiting!

jonathan S. on

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easy to find and good people there

Ayonna M. on

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ROSEANNA K. on

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Dave G. on

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Margaret W. on

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I told the gentleman that the shocks were bad, and I had some damage to my furniture. He basically shrugged it off. There was no concern shown.

Joel S. on

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The online reservation was for a place called "Big Daddys" and we got there to a locked gate around storage buildings. We saw one U-haul truck. No answer at the # listed on the receipt. We called the number on the gate. The girl was rude, said they did not have trailers and hung up on us. We had already googled the N Cherry St. location and headed that way. I called the primary U-haul # and the second lady I talked to was very nice and facilitated a pleasant transition. You should not advertise 5X8 ft trailers if they are not available. As it turns out, the 6X12 we used was perfect. Thanks