Customer Reviews for Jacksonville Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jacksonville Rentals

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Brian N.
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Customer did not leave a comment.

Antonio A.
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Customer did not leave a comment.

JEFFREY T.
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Charged me $7.00 for gas when I took pictures of before and after and left the truck with more fuel. Sent photos to customer service rep and she agreed with me; district manager Edward Higgins rejected the claim without even looking at photos. His customer service skills and leadership is terrible .....he should really consider another profession!!!!!!!'

Mark B.
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Like location. Very easy to drop off. Did before actual drop-off time. Nice for the location of Jacksonville!

ADAM H.
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Horrible experience

EDWARD CLEMENS K.
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Nothing

Edward R.
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Customer did not leave a comment.

WHITNEY W.
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Customer did not leave a comment.

Sara R.
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Customer did not leave a comment.

Joshua J.
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Customer did not leave a comment.

Kervenguly A.
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Everything from customer service to mobility was great except one thing. The van had cockroaches in it. They were walking over me as I was driving, endangering driving. They also got into my new apartment as they got on the furniture i was transporting. The van also had a terrible smell of a farm animals. Terrible experience!

Jeramie M.
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Customer did not leave a comment.

Steven P.
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Issues with the Uhaul app while checking in as the program froze while pictures and data never was able to get uploaded during the check in.

Kenneth G.
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Customer did not leave a comment.

Epati L.
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I am not confident that I was given the correct mileage when I received the truck. I blame myself for not checking the mileage, but I assumed I was dealing w/honest personnel. My mistake and it w/not happen again.

JOHN C.
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Customer did not leave a comment.

Emily H.
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The app is slow. Sometimes pressing a button wouldn't do anything. It took way too long to get the photo ID approved.

Jason P.
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Customer did not leave a comment.

Tiffany Y.
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The can was filthy! It smelled like animal urine and had dirt ,animal fur and paw prints all in both seats. I had to literally take it home and clean it out before loading it for that ride.

Wallace S.
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Had to wait 45 minutes on someone to talk to and when I received the keys the truck smelled like piss and the gas cap was hanging open because someone stole some gas . I then notified the employee as I backed the truck up a hill in there bay and the came out wrote down the fuel level which was incorrect due to the incline and said have a nice day . Therefore I do not recommend this location to my worst enemy!!!

Debra H.
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Nothing that I can think of. They did great.

Sharon W.
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Thank you

Kalan M.
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The idea of relying on customers to do something right when I'm sure a majority of your clients base are first time or infrequent renters is ridiculous. My experience picking up the vehicle is a perfect example. I was supposed to pick up the vehicle at 6AM. Someone turned the vehicle in at 5AM, but guess what? The key wasn't in the correct area (it was supposed to be put into the black lockbox, not the key drop off box). I'm on the phone with customer service for 45 minutes, only to be told that I have to wait for the location to open at 8AM to pick the key up. I wait. The location opens, the great staff at Express Lube check all of the black lock boxes and the orange key drop box, the key is nowhere to be found. But oh! The customer left the keys in the truck, which isn't even an option when turning the vehicle in for obvious reasons. You can't train customers on correct procedures when, and I'm just guessing, 80+% of your client base are infrequent renters (like once in 10 or so years) or first time renters like myself. Next time I'll be waiting for the location to open, until uHaul smartens up about this process and changes it I won't be using truck share.

Brett A.
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The truck had something spilled in it but i dont think it could be cleaned. It was like someone moved paint supplies and spilled a dark brown stain. It was sticky when u walked across it. Other then that it was a great investment to move my mother in a day. Thank u

Lorenzo R.
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Customer did not leave a comment.

Eric W.
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Customer did not leave a comment.

Elvin J.
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BENNEA N.
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the gentleman was very helpful

ginger P.
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The only issues I had were with drop off. It was a little confusing as the drop off area was across a big ditch. I wasn't given the opportunity to do a walk through receiving of the truck to explain the fuel issues.

Kay A.
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Customer did not leave a comment.

Jeremy W.
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Customer did not leave a comment.

GWENDOLYN G.
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Customer did not leave a comment.

William H.
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Provide the actual rental price in the online listing, including the $7.00 "rental rate" added to the $19.95 advertised. NO indication of this until you sent the bill. And online customer service hasn't responded to this question.

Jessica H.
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Make sure that they have some utility carts or dollies to help move. Because when a customer asks or reserved a utility cart or dolly they expect to get one and when the place doesn't have one it becomes an inconvenience and make it a longer moving experience because now you're having two Luke heavy equipment without assistance.

Kaitlin F.
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The inside of the truck (the cab, where you sit to drive) was filthy. It looked like it had never been cleaned. We cleaned the steering wheel and things you touch while driving and the many wipes we used were nearly black from the filth. There were some live roaches in the back of the truck (where your items go) and I know for a fact that they did not come from my items.

koven B.
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Customer did not leave a comment.

david E.
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They did not have the appliance dolly or all the furniture pads I had ordered and confirmed online. Store employee told me to go to Lowe's to rent one. I was travelling to Maine from Alabama and ended up having to pay 130 dollars for an appliance dolly I won't need again and I had some framed art and photos damaged because of lack of pads. Vehicle also smelled horrible for first day like smoke and body odor until the AC finally worked the smell out.

Chae W.
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Customer did not leave a comment.

Deborah L.
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Customer did not leave a comment.

Frankie J.
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Nothing. Everything was superb.

Paul H.
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My original pick up time was supposed to be 12. Upon arrival I was informed that my reservation had been moved to 4 pm and my truck had been rented out for the day. This set me back 4 hours, corporate was no help in this matter at all.

SALLY N.
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Customer did not leave a comment.

KENNETH S.
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Need to improve the check-in process so the customer doesn't receiv e a call a month later informing them that the unit that they rented is going to be reported stolen.

Bart H.
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Customer did not leave a comment.

charles R.
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Matthew H.
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Robert W.
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Customer did not leave a comment.

Glen D.
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Provide a closer location

Rhonda H.
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Nothing

Ronald W.
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Your apt for taking pic of drivers license does not work too well.

JARITA S.
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This has been the best unhaul I have used ever ever! I have always used them but from the Oxford to Atlanta GA and Jacksonville Al location was the best & quickest

Jeffrey C.
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I rented my u haul online the day before, however, there was no record of it. Because of this , I had to rent a larger truck without the car hauler, and had to have someone drive the car. The person in charge was not very professional.

Brody G.
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Location was closed. Drop off was done over the phone.

Gloria L.
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Customer did not leave a comment.

Tonya M.
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It's always great customer service. Those guys that work there are always so helpful and care to go the extra mile to help their customers.

Austin P.
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The Uhaul person was immediately at the front when we arrived. Made us feel welcome and explained their checkin process.

William R.
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Customer did not leave a comment.

Melba C.
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Customer did not leave a comment.

Brian W.
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Customer did not leave a comment.

Stanley C.
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Laquetta W.
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Very quick and friendly staff

maya Y.
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Customer did not leave a comment.

NATASHA H.
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When we showed up, the actual size truck we rented was not available we rented almost a month in advance. So, that made us have to rent 2 trucks. We were also charged insurance on the 2nd truck...even though we had declined it on the first...we weren't asked about insurance on the 2nd one...it was automatically put on there.

Russell H.
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Customer did not leave a comment.

Erin L.
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Albert T.
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Sherrina T.
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I was unable to use the Return My Truck link to turn in my tow dolly & the location was closed. The agent provided great assistance with getting the equipment checked in over the phone & it was appreciated.

Cynthia M.
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Chris made the rental very easy. I appreciate all he did to help

Jeremy W.
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Customer did not leave a comment.

Roger W.
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Customer did not leave a comment.

jose M.
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Customer did not leave a comment.

Leverne M.
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??

Robert W.
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Customer did not leave a comment.

LaToya E.
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Customer did not leave a comment.

Enrique N.
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very good service very professional friendly answer all your questions listen to your comments and feedback I would certainly recommend anybody to go see them into use Rider next time you make your move

Fred W.
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The trucks are parked 150 yards from the office.

Keith P.
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Customer did not leave a comment.

Rick N.
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Very good customer service and organize

Pamela C.
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Customer did not leave a comment.

James H.
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More equipment...

Melissa D.
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Customer did not leave a comment.

Jesse T.
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Amanda B.
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Ray H.
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The gentleman assisting me had numerous customers show up right at 8:00 a.m. which would have been overwhelming to most people. He handled himself with professionalism, calm, and efficiency. I was very impressed with the UHaul dealership on Pelham Road in Jacksonville, Al. I will be sure to tell others!

Lindsay T.
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Customer did not leave a comment.

Lily E.
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Customer did not leave a comment.

Jon C.
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Customer did not leave a comment.

Wayne R.
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Customer did not leave a comment.

Joel B.
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Customer did not leave a comment.

michael R.
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Customer did not leave a comment.

Christopher C.
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Customer did not leave a comment.

linda B.
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Customer did not leave a comment.

scott R.
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Customer did not leave a comment.

Ray H.
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Customer did not leave a comment.

Maurice M.
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The left turn signal and break light was out.

Mohammed A.
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Customer did not leave a comment.

Janet C.
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1st 2 employees told us “we have no 4x8. Either take a 5x8 or go somewhere else.” A 3rd employee, Chris, said “we actually have nine 4x8's on the lot” & was very helpful in getting us set up.

Brandon T.
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Customer did not leave a comment.

Torren W.
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Customer did not leave a comment.

Sergio C.
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Left tail light was not working.

No reviews have been submitted for this location.

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