Customer Reviews for Jacobs Citgo & Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jacobs Citgo & Towing

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Bobby T. on

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JARROD H. on

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This has nothing to do with the Jacobs Citgo & Towing location, but this experience was terrible overall. Reserved the uHaul from Phillips Heat and Hardware in Staffordsville. Reserved it as a pickup and drop off there. The following week received a call from uHaul out of Louisville, KY stating the pickup would be in Martin, KY (35 miles from my move location). Informed them that I would be contacting Phillips heat and hardware to see what happened. Contacted Phillips heat and hardware and was told that someone submitted an online reservation that took precedence over mine reservation and the 26' uhaul I had reserved was given to someone else.... I had to drive to Martin to pick mine up now. I expressed my concerns with this option and the lady said she would take care of it and call me back. Received a text notification from uhaul that my pickup would be in Martin, KY on Thursday before I was to pickup. Called Phillips heat and hardware and the lady again said she would take care of it. She called me back later that day and said I was to pick it up at Salyersville instead, since that was closer. Called Salyersville and they knew nothing of it and said all they had was 17' truck... called the Martin location and Mr. Jacobs said he had the 26' truck and I had to come there and get it and bring it back there. At this point I had no choice but to do so as I was moving Friday. Got the bill from uhaul and they charged me for 140 miles to use... 70 of that was my having to go and pick it up and return it at the Martin location. Uhaul did give me a credit for $45 for having to go pick it up and return it they said.... no where near the 70 miles required to do so though.

Jessica I. on

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I was disappointed that although I placed my order two weeks in advance, for Pikeville, KY, I had to travel 45 minutes to Martin, KY to pick up my truck. I called to see if I could correct this situation but there was nothing they could do to remedy the distance.

Bonnie C. on

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The unit we RESERVED was not available! Why do we reserve 2 weeks in advance if the trucks are not available. Very dissatisfied. This was the case in the last 2 rentals.

DONALD L. on

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