Customer Reviews for Jacobs Citgo & Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jacobs Citgo & Towing

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Lee M. on

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Justin A. on

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Jacobs has a great staff and is always upfront about the quality of the equipment the owner is a great personal friend of mine

VICTOR P. on

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JACK H. on

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Have someone on site who can manage the uhauls without having to weight 30 minutes for someone to show up in the middle of the day. But in fairness to the dealer, he didnt have a lot of notice as the original location for my pickup didnt have the vehicle and were 20 minutes late in opening. No one let me know this location had no trucks on site despite me having a reservation. what customer service

charles A. on

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Robert O. on

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joan M. on

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George L. on

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The associate was very nice but computer illiterate. The location did not have very good parking and was pretty much a shack beside the road. The location had moved, so the address given by the uHaul website wasn’t correct. Location on had 1 truck, period. The paperwork indicated that the gas tank had 3/4 tank, but in actuality it was just under 3/4. I mentioned it to the associate at the Langley location and he said “Just full it up to where it is now before you return it”. When I returned the vehicle the gauge was exactly where it had been when I picked it up. However, I was still made to pay more to be put gas in it (maybe 1 gallon). I frequently use uHaul and this was

Andrew P. on

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marc W. on

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joan C. on

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No public restroom, but the trailer was in great shape and the gentlemen that checked me out made sure the trailer was fully operational and correctly hitched to my vehicle before we left.

jimmy K. on

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Shawn G. on

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The uhaul had no AC and had mechanical issues. When I notified uhaul of this issue that acted as if I was lieing and offered me a 50.00 refund to shut up.

James S. on

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Need to make sure the dealers update thier address. Took me an hour to find out that Jacobs had moved out of town to a different be location. A small amount of communication goes a long way.

Zachery G. on

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Patsy H. on

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Harold L. on

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steven C. on

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JEFF B. on

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Great service as expected.

Triple B and E F. on

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Melissa R. on

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Not much. Service was excellent.

Phillip H. on

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Convenient. But they forgot some of my address that I rented so I have to call and make sure that gets credited back.

Phillip H. on

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It would have been nice to have the equipment ready when I arrived. I drove a long way and had to wait over half an hour for then to get the truck and trailer ready, and their wait area is smoking, and that makes my eyes puffy and red.

Richard O. on

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William N. on

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Tow dolly was picked up and I already checked in online and paid. Showed up then guy tried to charge me more than I paid online saying I didn’t pay for insurance when I did. They hooked the tow dolly up for me and said all light where working. Got the vehicle loaded up and down the road. Once it got dark I got pulled over and was given a warning ?? cause the brake lights and turn signals were not operable and the taillights where to dim and could barely been seen. Which cost me more money than the trip should have cost cause I had to pull off and get a hotel for the night. So I would recommend this location. The guys there seem to not know what to do.

Steven C. on

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Nothing I can think

brian L. on

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Lori L. on

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Efficient and personable... Would use both places again????