A paved parking lot would be nice. It is messy when it is muddy hooking up trailers.
BRIAN D
Customer Reviews for J&B Trailer Sales & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Andy was quick to respond, friendly and very honest.
ROBERT MExcellent customer service. Goes above and beyond to help customers with their rental
DAWN SThe person that handled our rental at J&B Sales did not completely explain the contract. He said we could have the truck for the entire day and it was 19.95. One flat fee regardless of when in a 24 hour period we returned the vehicle, yet I was charged 39,90 and had the rental back before they closed. He also never fully explained the safe move program I understood it was 15.00 for that but was charged 30.00. I am fine with the product but the service should have been far better.
reid sWindshield was extremely dirty, stickers on dash blocked speedometer
CYNTHIA PKeep updating trailers to the swing open doors. The rollup doors create a lower entrance that is easier to hit one's head on, and has lesser capacity. And, the older trailers lack tie-down points, which can lead to damage of both the trailer and contents.
ANTHONY ZNothing, the transaction and interaction was great. No issues whatsoever. Will rent from this location again.
JOHN EHad what I needed and allowed me to add time.
Tanis HWebsite for business and even on signage on building stats they're open until 2pm on Saturdays and when returning truck and trailer nobody was at business well before stated closing time. Need to update information if it is not actual business hours for business.
Kelly AGreat local company with easy drop off location.
Tracy SQuick and simple, worker was terrific on the phone. Really was detailed and knowledgeable whether my equipment was safe for my use.
STEVEN DYou guys are great! Thank you! 😃
DARLENE EIssue: Gauge did not record gas level. We turned the engine on to check it twice and both times it was under half way significantly. We did not know how many gallons the vehicle took. After I told my son the pump shut off he tried it and it was full. I spent over $60 bucks because I didn't want it not to be at 9/16...we called in but I did not receive a credit. My son tried calling that night and was told to call in the early AM. He was busy moving and called in the afternoon. Should not have had to call twice. First call should have resolved the issue. So everything was amazingly good until we went to put gas in the truck and the gauge did not record correctly. Hopefully the company will resolve this issue since it is unfair to customers.
Evan PAndy did an awesome job getting us set up!!!
PHILLIP DI returned the truck with the same gas as when I left and you still charged me an additional $22 for gas. I will be calling to complain and get my money back as well
COREY LJames was very professional, He was very knowledgeable. I would rent again with that u-haul store. Thanks for making my experience pleasure able.
Luthera SSupposed to be open until 2 pm Saturday - no answer at 1:00 pm or return call at all. Had to call U-Haul and do a remote return. That wasn't an issue but the unresponsiveness of the drop-off location was frustrating.
Donna LExcellent experience! Customer service was exceptional and very accommodating to our needs. We picked up and dropped off with ease and no hassles.
Jacob GGreat customer service! And Getting the 48 hour rental was perfect. It allowed us to do two trips and relax in between without having to take the truck back until we were finished. Thank you.
Judith POutstanding costumer service. Very nice and helpful. Would definitely use again.
Tracy SPEOPLE AND EQUIPMENT BOTH WERE TOP NOTCH !
james gNothing everything was great thank you for lending us the uhaul
Cynthia WClean, helpful people and very nice.
stephanie MJust keep doing what you're doing this location is always the first on my list when I need uhaul service. The staff is very friendly and helpful they go above and beyond to make things as smoothly as they can.
VICKIE SI was surprised to see an extra charge added to my contract for a utility dolly rental, after I returned the truck. I asked about fees, mileage etc. when I picked up the truck and this was never mentioned. Would have been nice to know, I would have used the hand truck that I just purchased rather than paying extra to rent one! I'm not happy about this extra charge that I wasn't told about and didn't agree to.
Kevin CTruck smelled like spoiled milk. Counter person was rude.
Daniel CFacility was dirty and run down. Attendant at this pick up location had a poor attitude. It seemed as if I was interrupting his day.
John SI've rented from here before with no problems.
James rDid not have the truck I ordered
Jennifer LI don’t Know what it would be!!!
EUGENE DVery nice persons and I will highly recommend!! Thanks
Lesvia VWas well taken care of from the time of quote to the return of trailer. Much appreciated.
Keith SVery friendly staff that made the experience easy.
James TI love this place. The staff are really friendly and makes things go smoothly, I have been using the North Saginaw St facility for a long time and have referred many to use them
VICKIE SEverything went well. They were friendly and accommodating. Thank you guys.
Tabitha JThe online reservation process was easy. Pick up and return was also easy with the online checkout. The 15 foot truck was exactly what we needed. It drove well and comfortably.
Bob CU-haul's website wasn't working right and it took way too long to complete the rental. I ended up having to call the toll free number and get a rep to make me a reservation over the phone as I was standing in the pick up location. This was in no way J&B Trailer Sales fault. This issue was all on U-haul.
David SWas a great experience will use this location for my next rental needs
TIMOTHY EBest rates I could find among competitors. Workers were very friendly and nice. Pickup and drop off was VERY quick and i didn’t feel pressured to add on things that i didn’t need which was a refreshing change. Would highly recommend.
Chelsea GFriendly and helpful team that checked me in and hooked up the trailer to my vehicle.
Steve Pexzactly as you did for me! Customer service was the best!
Peggy LThat is why i go to j& b they treat you well and know trailers
RICHARD W