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MICHAEL A
Customer Reviews for J&I Mini Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Most of the problem is that I didn't choose this location. This location happened to have a suitable truck to replace the 15 footer that wasn't returned up the street. The dealer at J&I Mini Market wasn't expecting me, didn't speak English and I suspect hadn't properly checked in the truck from the customer who had rented it prior to me. The truck that I rented for a one way trip to Washington had unmarked damage (minor, mostly cosmetic) and a furniture dolly in the back. I received no paperwork. I was handed the keys and that's about it. I called the U-Haul number on reservation text to report the issues, but the person who answered the phone was about the most apathetic U-Haul rep I have ever dealt with. It was a very stressful rental overall. I will note that I had to walk from the first location to the Mini-Market because I could not secure an Uber.
ERNEST BU-Haul truck is parked across a very busy wide street. Backing the truck up onto that busy street is a challenge.
PATRICIA MThe attendant clarified to park the truck across the street on Sierra Hwy on an empty lot. I wished instructions were more clear online. Not enough for a bad review. Clarification would just be appreciated to ensure timely drop off. Happy with location of drop off.
MARIO V