Customer did not leave a comment.
THERON W
Customer Reviews for J&J Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A bad storm went through the area the night before and there was no power which explains why the vehicle wasn't as clean as expected and was also out of gas. That is understandable and acceptable.
Ricky WThe contractor at the drop off point was very helpful and guided me back to where the AT needed to be dropped, and she disconnected the AT for me. I had already gotten assistance at my home with getting the vehicle off of the AT and help with pushing ramps back in, securing loose chains, etc. We had to drop the AT quickly to get the truck back for the movers to unload it for us. Overall, the drop off team hit it out of the park. Tulsa, is well, Tulsa customer service sucks, and that location should be audited at the very least.
HAROLD WSatisfied customer
JOSHUA RExcellent communication and service. Thank you!
RICHARD VAllow more mileage I mean dang help people out sometimes!!!!
Terry SI can’t think of any negatives, they were very accommodating!
KAREN RThey had no electricity due to the power lines being worked on by the electric company and the staff was so friendly and helpful despite the obvious struggle that could have made them a little frustrated. Very impressed with this location
MICHAEL HEmpty your voice-mail box so someone can leave a message but better yet, just answer the call.
GABRIEL PThe staff at this location is great!
DONALD ZThey stayed after to accept my uhaul and I appreciate that. Would recommend them to a friend or use them again in the future.
Cruzito CN/a
Robin DThe folks at J&J were so kind and caring. They answered all of our questions, being first time UHAUL renters, we had several. They took the time to show us anything important and make us feel safe about driving the BIG truck.
Jessica HInitially, I was supposed to pick up the trailer in Sikeston, MO. Due to some poor record-keeping at U-Haul, Sikeston did not have the trailer and I had to drive 20 miles away to Dexter to get my trailer. I went to Dexter to get my trailer at a mom-n-pop U-Haul outlet. Both "mom" and "pop" were super-nice elderly individuals. "Mom" was actually very knowledgeable. "Pop" needed an oxygen tank. While I consider myself pretty capable with trailers, "mom" gave me invaluable information regarding this auto transport trailer. "Mom" had me test my left and right turn signals. Unfortunately, she did not verify that left was left and right was right. Almost inconceivably, this trailer was wired backward. I did not discover this until my second day with it. Then, I was paranoid about every lane change as nearby vehicles would be confused about my moves.
GEORGE WClean truck and efficient check out.
michel BThe people were very nice and the location was excellent!
JOSEPH NThis place had no nighttime lighting. Hard to find the entrance, and overall creepy vibe
Angela HKeep doing what you are doing
Jessica PEverything from front to finish was very simple and very easy to do. I was very worried about this overall experience but when we got the uhaul. It was truly a worry free experience thanks to the rental place.
Mary AThey always go out of their way to help the customer.
Donald ZInclusion of a tongue jack was needed. They would not allow the jack to be taken with the trailer which meant that we had to keep it hooked to our vehicle the entire 1-2 days that we had the rental, We were very limited on space and it would have been some much better to be able park the trailer to load then hook back up once loaded to haul rather than having to close the door and move the truck and trailer to let other vehicles out of the lot then move it back to continue packing.
Tari CThe location was closed during normal busy hours.
Jeff MJ&J was awesome to deal with! They were very helpful and made for a ver enjoyable drop off!
jeanie hI was charging initial $100 because it was using a prepaid card however after returning it I got my statement back and it said that I was supposed to be giving back 17 something I still have not received that money
Annie BTruck broke down on me delayed my move time I had to pay my movers extra money due to us being delayed because of the truck
Keela WVery helpful and friendly people, a pleasure to do business with.
Bobby WEven though there was a slight problem when we went to hook up to the trailer the dealer is there were very attentive and very professional and got the problem dealt with. Miss Melanie and Mr Dewayne are always going above and beyond please their customers.
everette cI know renting from rural areas can be logistically challenging but J and J made my experience really easy!
TIffany WThe online process should ask for the customer’s beginning and ending destination. If an in-town pickup is unavailable due to no availability, the customer should receive free additional miles based on where the pickup is done. I had to pay an additional 20 miles when I shouldn’t have if there had been a local truck available (my truck pickup was 21 miles from my beginning destination).
Joe KGreat service and great people to work with!! Would 100% recommend to a friend!
Christi CThe location was fine, the price was ridiculous. I needed to pull a trailer 150 miles and it cost right at $300. I couldn’t wait one day to save $115. I asked to drop the trailer that afternoon and they wouldn’t work with me. Felt taken advantage of with the predicament I was in. Stop taking advantage of people and their situation is the best way to improve from a customers viewpoint.
Paul CThe first trailer I was assigned had two bad tires that needed to be replaced. They would have never made the trip. After I pointed out the condition of the tires, I was given another trailer.
Kenny LNo comment
william tSmelled of cigarette smoke & was dingy, dusty, & old. The lady helping us was friendly & helpful.
Sandi PI have nothing to complain about
AMY P