Customer did not leave a comment.Brian H.
Customer Reviews for J&L Auto Repair
(U-Haul Neighborhood Dealer)
Menomonie, WI 54751
Services at this Location:
- Mon-Thur: 8:30 am - 5 pm
- Fri: 8 am - 5 pm
- Sat-Sun: Closed
Special Operating Hours
- 7/4/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RUSSELL S.
Extremely pleased with drop-off location. Easy to accessSCOTT B.
Were very easy to work with, a real pleasure.Glenn W.
Customer did not leave a comment.Natonya S.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Tom S.
Friendly. Easy check in. Easy check out. Great experience!Amy L.
Customer did not leave a comment.Jay B.
Customer did not leave a comment.Tyler R.
Customer did not leave a comment.Emily J.
Again this is self serve no people were there and if they were I would have to pay an extra $20 for them to do anything because that's U-Haul's policy definitely self serve so if I do everything myself you're doing nothing that gives you a below average markMaureen T.
Customer did not leave a comment.MARGIE R.
Courteous staff made drop off easy and pleasant.THOMAS W.
Customer did not leave a comment.Rebecca S.
great dealer to work with!Daniel K.
Customer did not leave a comment.Adam B.
Customer did not leave a comment.Karley M.
Customer did not leave a comment.Judy W.
Customer did not leave a comment.Trygve T.
Customer did not leave a comment.Lynette S.
Great service.Dennis C.
Customer did not leave a comment.Chris M.
The mobile application did not work for checkout or check-in. The app did not recognize my location, and the required photographs did not upload successfully. Uhaul provided no alternate means to send the required information, and would not contact the franchisee for verification, but required me to do so.James W.
Customer did not leave a comment.Josh M.
Customer did not leave a comment.Craig R.
Customer did not leave a comment.DIANA T.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.Nicole W.
Customer did not leave a comment.Angela R.
Have o suggestions that you haven't already addressedWilliam M.
Very nice guy to helpMartha W.
Closed when we were there, able to return with internetBarbara B.
Customer did not leave a comment.Austin S.
The problem we did not realize is the break lights and tale lights did not work. We did not realize that until we were 3 blocks from our new home. It is possible something went wrong during our trip,Deanna L.
Customer did not leave a comment.Peter W.
Customer did not leave a comment.Brady K.
Make sure you speak with Mike. His customer service skills far supercede anything I've experienced in a very long time. When I need a truck I will be working with him.Jacqueline M.
Customer did not leave a comment.William B.
Customer did not leave a comment.Nakkiah S.
Even though their electric power was reduced by half, they still got my order processed on a timely basis. J&L really came through.Kelly P.
Customer did not leave a comment.Joanne H.
Customer did not leave a comment.John L.
Customer did not leave a comment.Jeri H.
Great moving experience with pickup and drop off. Moving isn't fun by any stretch of the imagination, but going through this company made one thing very easy. No hiccups with the truck either. Very smooth transition.Connie F.
Closed drop offScott P.
Mike was excellent to work with! Above and beyond service! Highly recommend J & L Auto!!!Ann H.
cleaner equipmentKEVIN B.
This experience was OK. Here is the problem: I live in Roberts, WI, I thought I reserved a truck in Hudson, WI (which is about 10 miles away) as 2 or 3 locations popped up, and we were moving things to Eau Claire. Two days before my pickup date, a representative called me that no trucks were available in Hudson, but there was one in Arcadia - which is 103 miles away! And Eau Claire is between Roberts and Arcadia. So drive 206 miles just to get the truck, then another 62 miles to Eau Claire? I was then told there was a truck in Plymouth, MN which is 53 miles the other way and across the Twin Cities and during rush hour. Finally was told that there was a truck in Menomonie, 36 miles from my house. OK, fine, so 36 miles to Menomonie, then 36 miles back to Roberts, then to Eau Claire. As we were dropping off the truck, we were charged an extra $10 because we were "over mileage" as somehow UHaul assumed we were moving from Menomonie to Eau Claire and calculated mileage from the pick-up place! Um, really? Maybe in the check-in process ask for a little more detail on where this truck is going? Also have representatives that can use Google Maps so they know where Roberts is and not try to send me to Arcadia to pick up a truck - what kind of overage would there have been in that case??. There was no problem with this pick-up locationMichael K.
Have equipment closer to where it wa requested. Had to drive over an hour for a trailer. Three local locations had nothingRICHARD N.
Customer did not leave a comment.Rita K.
They were very accommodating and friendly! I would definitely recommend them to a friend.Akyssa T.
Customer did not leave a comment.john B.
Customer did not leave a comment.Doug T.
Customer did not leave a comment.Nicole S.
Customer did not leave a comment.Rodger S.
Customer did not leave a comment.Doug G.
Customer did not leave a comment.Phillip W.
Customer did not leave a comment.Dennis F.
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.Oran B.
Cab of truck was extremely dirty. I had to clean the inside myself.WILLIS H.
Very friendly/accommodating customer service! Equipment was clean and exactly what we needed!January S.
Everything was smooth, and mobile pickup was a great option!Christina S.
Customer did not leave a comment.Megan C.
Customer did not leave a comment.George T.
Customer did not leave a comment.Staci E.
Customer did not leave a comment.KEVIN H.
Customer did not leave a comment.Jolene B.
Customer did not leave a comment.Kaki H.
Customer did not leave a comment.Sameer A.
Customer did not leave a comment.George S.
Customer did not leave a comment.Quint L.
Customer did not leave a comment.ROBERT A.
Customer did not leave a comment.Lori B.
The truck was to smell and i get charged more than I usually did everytime i rent the long truck I paid just $44 but this time I paid more than thisMohammed B.
There was a half tank of gas when we picked up the vehicle.Bret R.
Very polite and friendly service. I complimented them to friends locally.Frank J.
Website not easy. I know what equipment I want. Show me locations with it sorted by distance. Don't make me go through hoops to only find out one location doesn't have it... then I have to start process over!! FrustratingJason B.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.David L.
Customer did not leave a comment.Susan E.
J & L auto is great, however when I went to pickup the uhaul the website and app was issue after issue with pickup and drop off. Again J & L auto is a good place nice people it was uhauls site/app only that was the issueJoe J.
Thank you so much!! Could not be more pleased with your Service! Terrific Customer Service!!!Cheryl M.
Customer did not leave a comment.Pamela O.
Customer did not leave a comment.kEN S.
Customer did not leave a comment.Travis K.
Customer did not leave a comment.Geeti F.
Customer did not leave a comment.Juliette M.
I enjoyed being able to come in and have the staff of J&L Auto Repair attach the trailer for me. Thank you!Jaclyn S.
Nothing wrong with the trailer or the personnel. The customer service at J&L was EXCELLENT. We originally reserved a trailer in Hudson but 2 days before pick up we were informed they didn't have one and had to drive an hour to get one in Menomonie. This to me is ridiculous, but because we were in a pinch we needed to do it. There should have been some sort of compensation for this.Christopher W.
Customer did not leave a comment.Jason J.
Keep up the great customer serviceORAN B.
Mike was great to work with. Easy in, easy out! Highly recommend!Tom L.
Customer did not leave a comment.Sally B.
Mike was awesome to deal with! I ALWAYS return to places that provide excellent customer service!STEVE K.
Customer did not leave a comment.DAWN W.
No complaints! Excellent service!!Jeremy S.