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TYLER C
Customer Reviews for J&L Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle towing trailers break kept locking up and broke my hitch of my truck.
SARAH WYour agent, Mike, was extremely helpful as he quickly managed paper work, helped to hitch the trailer and load the car to be transported. When I returned 3 hours later he showed me where to leave the trailer and sent me on my way.
DAVID FVery pleased with service. Knowledgeable person was thorough and helpful with the rental process.
CORY WMike went above and beyond what was expected. I had trouble with a hitch and he helped me out. Really great service.
BRUCE JMike was a friendly and helpful guy to work with!! The truck itself could have used some TLC!
LINDA CThey rock and very helpful
JUDY WThe breaks were a little weak. I felt like I was going all the way to the floor.
KAYLA HMike was very courteous and helpful. Very much appreciate the help.
THOMAS RGreat service here!
KENNETH KAwesome
Susan CN/A
SUSAN Cgood location, good prices I don't see anything that can be improved
TODD BMike was excellent to work with when renting and returning the rental truck.
Bob HFriendly and great customer service. Helped with hitch and showed concern.
ORAN BEverything was good it’s winter time didn’t take long to warm up!!
WESLEY BThe agent at the location was super accommodating and nice. Would definitely refer someone to his business again.
SCOTT LFriendly and on time. Answered all my questions. Easy to work with. Not a lot of rules and requirements. Mike made himself available if needed.
WILLIAM FThey were closed when I dropped off the vehicle so I can't tell you if the personnel was helpful or not.
ANDREA AMike at J&L is always helpful and in a good mood. Highly recommended location.
COLIN OI really don’t see anything that can be approved on . It is a very handy location , clean and uncluttered lot . Customer service was Excellent !
DEAN ZThe key boxes are too high, had a hard time seeing the letters on the lock. The locks were also a little frozen, and made opening them a little challenging as well. Fyi I am a 6 ft tall guy, so somebody shorter would ha e had an even harder time with this.
Cory PThis location was very accommodating to our needs and everything worked out perfectly.
Theodore WSuper helpful with the hitch and getting the height right
David SThe attention of the person who treated me was great, very good people and friendly.
ALVARO MNot a thing. J&L did a great job of keeping me informed of return times, reservations and availability. The trailer was ready to go upon arrival with all aspects of it working and checked over.
Jim KThe gentleman who checked me in made it super easy and had good conversation during the process. Great customer service and a smile.
RYAN BI paid for 2 furniture dollies that I didn't get and the location was closed when I picked up the truck so I paid $14 for something I didn't even get to use. The windshield was filthy on the inside as if it was coated in oil and I couldn't clean it off. Not impressed to say the least.
Ben DA very frustrating experience. It took us almost 45 minutes and a call to U-Haul to get through the app and get our code to get our key at a secured facility on Sunday, Sept 29, 2024. Out pickup time was 215 and we were on time and it took us until almost 315 to get the key. We were called and asked to tow a trailer for some miles and a discount and we were unable town access the trailer. Again, frustrating because we were trying to help and were then unable To get the discount.
Scott DThis location went over and above on their customer service. Even backed that big 26' truck up for me.
LORI FMike was so helpful!!!!!
LINDA VFriendly staff. Good customer service.
Leslie BVery easy rental, these guys are great
DANIEL HThey are always friendly and helpful.
SCOTT ESame as pickup comment. Issues were from Uhaul itself not the dropoff location.
Ryan B100% committed to customer satisfaction
David WGreat service. They went the extra mile to help me. I'll be back!
Kenneth KI put extra gas in the truck and I was charged 17 bucks more. I’m going to dispute with my credit card company. I also drove it less than 50 miles Really overpriced with the extra charges and the gas. They were nice to me when I got the truck.
Kenneth MWe’ve rented trailers from J&L Auto Repair a few times. Renting process, checking in, and checking out was always simple, quick, easy, and friendly. Will definitely be renting from here again if we ever need to rent a trailer or truck.
Pang LNot interested in using U-Haul services in the future
Todd RAll good
Edwin RGood people, easy rental and return.
CARL SI dropped off over the weekend so nobody was there. The APP SUCKS to drop off as it wouldn't let me finish my notes on why I was DISPUTING the stupid charges for being late...when, as mentioned above, I actually returned ONE DAY EARLY! I want my money back for the overcharge.
Lucas Mlove the ramp,mike is the best
Terry F