I went there on Friday during what was supposed to be normal business hours. And there wasn't anybody there. There was a ring camera on the door when I pushed it. I get this attitude from some woman screaming at me to call the number on the door. Which I had already called the business beforehand to check on my rental. Which there was no answer. When I did finally speak to her she still wasn't very friendly. Had I not really needed the truck that day I would have canceled the rental. Let me add this location wasn't my first my reversation was moved to this location due to the other not having the truck I needed. My other issue was with pick up we were almost 30 mins past pick up time due to the app trying to upload a head shot of the driver. It was like it was caught in a loop, and I have Verizon phone service so I don't think that was the issue. U Hal has always been my go to for a rental, how ever I always delt face to face when renting and picking up Which is something I prefer.
Tony C
Customer Reviews for J&R Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I got the truck on 1/4 tank and left it on 1/4 tank and they said it was on 1/8. So I get to pay for gas over priced for me leaving it like I got it. Thank yall
Steven CI was there for 2 hours just trying to check out
monet lNo I would not. Very poor service from Uhaul and on top of that was over charged.
Cindy CFriendly staff..would shop here again
Naeem I