Joe was great. Easy to work with. Truck was great.
Donna P.
Customer Reviews for J&R Quality Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice unit for my needs. Thank you for being so reasonable.
Sandra S. | Overall ExperienceProcess was smooth, and exactly what we expected.
Eric F.Transmission not shifting well 1st to 2nd. Needed wiper blades replaced to clean off the dirty windshield.
Willis R.My original location to pick up my rental was in Sturgis South Dakota. The day I was leaving I got a call saying my rental was no longer available. They told me the closest rental was in Nebraska. If you ask me that is terrible customer service. Not accommodating at all. I will do everything in my power to not have to use U-Haul again. I had to do calling around myself in order to find a U-Haul dealer to find a rental I needed
Chip B.Truck was filthy - smokers had used the truck before us and left butts tucked under the seat and in the ashtrays. A used covid mask was in the glove compartment. The floor of the truck cab was muddy. Was not informed of a 15 minute window for rental so checkout was very difficult. I was charged for cleaning as I was honest about the condition of the truck when leaving the truck (a mistake)
Jonathan P.Very friendly.
Mark B.The gentleman was very kind, understanding and as helpful as he could be. I would go back there again. Great place.
Aneta B.Thanks for making us at ease for getting unsullied
Donald S.I happened to drop off when they were there (and weren't scheduled to be there). They were great helping me unhook and moved the trailer. Thank you
KAREN B.Nothing that I can think of that needs improvement
Robert K.Owner was polite, professional and got me the equipment I needed
Robert T.Every thing was quick we were on the road in no time
Dennis C.To be honest this was one of the smoothest rentals i have ever had thru U-Haul . I will be coming back to this location in the future
ANTHONY S.Overall a great experience. I like the self checkin and drop off. It's very convenient!
JOSEPH P.Truck cab was dirty and the fuel was under a 1/4 tank. The renter should not have to put fuel in the truck when they pick it up.
Joshua S.took an hour to pick pu truck. no one in office. I had trouble with website. took me 5 calls to get keys.
Gene H.Owner was accomodating and very easy to work with. I showed up early and he came from home to take care of me and get me on my way.
BRETT S.Friendly and courteous owner helped hitch me up in the early morning hours of Sunday. Very helpful and he offered safety tips and instructions for removing the trailer for later that evening.
Martin D.I dropped off after midnight. Obviously, no one was on site.
Eric H.Thanks. Everything was great
quality imaging s. | Overall ExperienceTruck was gross inside. Smelled of cigarettes and Marijuana. Ramp support bar was broken therefore unable to use ramp. Wasn't told of this until 24 hours before scheduled pick up. Still waiting for the $50.00 credit I was supposed to receive because of this. Truck wasn't maintained, horrible front end vibration and pulled to the right while driving straight.
Dane O.calling me the day before and telling me i have to drive 45 mins to get a truck to see the place i normally I can rent from had 4.
Adrienne T.Customer service was friendly and excellent!
Bryan M.Rented for 1.5 years and was very pleased!! Highly recommend!
william m. | Overall ExperienceGood overall experience. Automated credit card payments were easy and efficient. Property is fenced and secure. Replies to email were prompt. Thank you.
MARK V. | Overall ExperienceOutstanding service. No wait. Fast and easy
PHILLIP C.Nice facility, serves it’s purpose well.
residence a. | Overall ExperienceThank you!!
amy e. | Overall ExperienceEverything was great and staff was amazing. My unit was safe and secure. I had no problems with anything and I was able to reach the staff when needed. Thank you for everything. And I would recommend the storage facility to friends and family thank you again.
jomarie f. | Overall ExperienceNothing, very pleased!
Joseph Z.Super nice over there! We had forgotten the dolly at home and the owner called to remind us rather than charge us for the dolly. Very good experience all the way around!
Casey M.UHaul could give better support to J&R Storage for the service they provide. Hi
James A.Very friendly, and very helpful!! It's my second time using this location and I will always go there!
Kimberly H.This is the first time I used this location and the guy running it did a great job. I was under a time crunch last minute things going on with me. I had to change size of trucks then truck might not be back in time he was able to work with me this time and everything worked out. Next time I need a truck he's who I'm calling .So what to do to improve ? make all our locations lick this one.
Scott F.Very convenient and helpful!
Doug B.I was not impressed with the Approval process. I had to sit for 10 minutes to “Wait for Approval†because I didn't get all four corners of my Driver's License uploaded.
Brittany H.easy, convenient, professional and accommodating. would definitely use again and recommend this location. Thanks. Sharon Yeager
sharon Y.Nothing No complaints Owner was very nice, even though my nephew was late picking up the trailer. I would highly recommend this establishment. Was also glad I could pick it up on a Sunday.
RENEE H.I have no problem with either locations. However I have a huge problem with the call center and I would likely never use uhaul again unless the problem can be resolved. The call center sent me to a storage unit for my free one month rent that wasn't a uhaul storage unit. When I called to complain, they said oh well sorry but you have to go an hour away and use that storage unit.. ... so I paid for the unit out of my pocket hoping to be reimbursed which I was not or will not. I would understand if it was my mistake, but it was not which I why I feel uhaul should reimburse me for the monthly storage cost of $65.
Mark Z.When we got there, we were told that they would NOT honor he 30-day free storage. Not what was expected!
Diane G.That guy at J&R was friendly and made sure I knew what I was doing.
Michael P.got it, got hooked up, got out ... very quickly!
James D.The ONLY comment I have is the truck seemed to be a unnecessarily ride. I was on country roads, which could factor into that, but was surprised how much I was "bouncing" in the seat.
Jesse C.It was drop off...drop the key and contract, the office was closed.
JIN S.Very friendly and helpful
mark Z.Very thankful for the location and helpful staff..we have used u-haul in the past...very good.
JOHN K.Great service. Joe is great.
TIM D.Great job from Joe!
TIM D.The description of where the keys were was different than the instructions. But overall it was good experience. The instructions wanted me to drop at another location. Which made not sense since I had to leave my care at the pickup location. Thanks
Edward G.Owner is friendly and prompt, no issues.
Preston L. | ReservationNone
patricia b. | Overall ExperienceThe owner is an Awesome individual. Prices cant be beat.!!!
michael m. | ReservationJoe has been great. I had two units at one time but due to scaling down we have decided to close the units. Yes I will return when the need arises because of the location and welcome feeling always.
CRAIG L. | Overall ExperienceI actually moved out on November 23, 2018.
SUSAN L. | Overall ExperienceThe owner was great, very personable and made the experience enjoyable. The place was neat and clean, and it was in a good location. I would recommend this place to everyone!
Elizabeth C. | ReservationManagement very helpful and pleasant
marie b. | Overall ExperienceGreat customer service!
Beto G. | Overall ExperienceThe man working at the facility was very nice and everything was clean and looked organized.
Privacy R. | First ImpressionsCalled facility after making reservation and was told that no units were available. Ended up using a non-uhaul affiliated facility.
Privacy R. | First ImpressionsEverything was fine with the unit. I ordered a 10x20 but had to take a 10x10. I was concerned that not everything would fit, but it got crammed in there in the end.
Privacy R. | First ImpressionsGreat service. They found me a larger storage unit which helped alot as well.
Privacy R. | First ImpressionsVery nice to work with.
Privacy R. | First ImpressionsManager was very friendly and honest. The unit was clean and priced fairly. Dissapointed the unit size I reserved online was not available but it seemed like a uhaul issue, not the storage facility.
Privacy R. | First ImpressionsExcellent customer service!
Privacy R. | First ImpressionsHad to rent elsewhere. No one was there when we got there. No one answered phone Very disappointed
Privacy R. | First ImpressionsThis was one of the cheapest i could find for the size... Very nice and clean unit...
Privacy R. | First ImpressionsJoe from J R Storage was very accomodating and helpful. We are very pleased with the storage facility!!
THERESA F. | First ImpressionsOwner was very polite. The registration process was easy because of the online application.
ROBERT B. | First Impressions