Customer Reviews for J&R Quality Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of J&R Quality Storage
jeff h. on
Very affordable and made the move much easier than with my pickup truck.
Deb P. on
Your check in process was slow very slow due to the website for the pickup location agent. No fault on agent it’s your system.
Authur B. on
The gentleman who helped was very good. I really appreciated his help in getting the trailer hooked up and making sure the wiring worked for us.
Kathryn P. on
Location not open at time of drop off
Sally A. on
Easy and convenient
James C. on
I used the App to drop off the truck. When I got to the last screen it indicated I successfully filled in all the information. It went to the next steps screen and only stayed on my phone for a second and disappeared. Not sure why it did that. So I just put keys in drop box and left.
David T. on
What a wonderful place to visit for a uhaul. Owner is so nice and helpful.
Nancy N. on
Everything went very well!! Thank you!
Preston L. on
Owner is friendly and prompt, no issues.
patricia b. on
None
David T. on
Excellent customer service. I suggest using this facility for your uhaul and storage.
Dan P. on
Was a pretty easy transition. No issues
Becki G. on
The owner is an Awesome individual. Prices cant be beat.!!!
dawn d. on
I highly recommend renting your trailers always a great experience
CRAIG L. on
Joe has been great. I had two units at one time but due to scaling down we have decided to close the units. Yes I will return when the need arises because of the location and welcome feeling always.
ronald a. on
Nothing
Amanda B. on
Although I had to drive several miles away from my location, I received excellent customer service at J&R Quality Storage.
SUSAN L. on
I actually moved out on November 23, 2018.
Elizabeth C. on
The owner was great, very personable and made the experience enjoyable. The place was neat and clean, and it was in a good location. I would recommend this place to everyone!
marie b. on
Management very helpful and pleasant
Beto G. on
Great customer service!
STEVEN B. on
Cost was too high.
Stacey B. on
Again WiFi was poor and the return process was slow due to this
edward c. on
The process was easy and the cost was reasanable -
Beto G. on
This facility was perfect for our needs from the truck rental to storage. The owner was especially helpful and courteous. Thanks.
David T. on
Joe was very professional and polite. Even opened and held the door for us.
David T. on
Perfect experience at J&R Quality Storage
Grace N. on
This comment is for U-Haul - NOT the place where I picked up my U-Haul. I rented a U-Haul for this weekend… twice. The first time I scheduled it, I scheduled it for a 6 AM pick up (I was to pick up the truck using my phone) and the location was 7 minutes away from my house. Luckily, I checked the day before and my reservation had been moved to a location 20 minutes from my house. I was never notified. Then, I spent a half hour trying to re-schedule something closer to my house. I settled for a 7 AM pick up time at a location roughly 5 minutes away. At 6:45 AM the next morning (15 minutes before I was supposed to get my truck) I got a text saying my reservation had been moved to 8:30 AM pick up at a location 25 minutes away AGAIN. At least that time I got a text. My point here is: I had a scheduled time for the elevator at my new apartment (which was 35 minutes away from my house). I was allowed to use the elevator between 9 AM and 11 AM. So an 8:30 AM pick up time, 25 minutes away from my house means I got the U-Haul back to my house at 9 AM (when I was supposed to start using the elevator). Due to the constant cancellations/relocations/time movements, I was unable to move everything in during my set elevator time, so I spent the rest of my weekend loading and unloading my car and travelling up 4 flights of stairs to complete my move. I have used U-Haul to move before and had no issues with it. Something needs to be done here. If I schedule a set pick-up time and location, there is a reason for it. I shouldn’t have to be notified 15 minutes before my move that everything is being changed on me. And the fact that this happened TWICE is totally unacceptable. AT THE VERY LEAST, I should get options if something MUST be changed around. For example: You can either pick up at a later time at the same location, or the same time at a different location. I would suggest this gets fixed sooner rather than later, as I am unsure about ever using a U-Haul again if there are going to be these kinds of inconsistencies and switch ups.
JOSEPH L. on
pick up location that I chose (Crile Rd. Concord Twp. OH) did not come through as planned had to go out of my way to the new location.
Chris C. on
Nothbig but good reviews from me across the board
Karin M. on
SO easy!!
gerald francis c. on
Incredible customer service!! U-Haul is lucky to have such awesome people renting your trucks. J & R Quality Storage will be on the top of the list for any future moving needs. Owner was outstanding!!! Give him a bonus.....
Colleen M. on
Representative was very accommodating to my needs. It's nice doing business with another small town business owner. Will definitely rent from him again for our needs. Thanks
THERESA F. on
Joe from J R Storage was very accomodating and helpful. We are very pleased with the storage facility!!
ROBERT B. on
Owner was very polite. The registration process was easy because of the online application.