Customer Reviews for J&R Quality Storage
(U-Haul Neighborhood Dealer)

468 reviews

12610 Chardon Windsor Rd   Chardon, OH 44024
(1 Mile East of Chardon Square on Chardon Windsor Rd)

(440) 286-8170

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: 8 am–11 am

Services at this Location:

Contact Us

(440) 286-8170

12610 Chardon Windsor Rd
Chardon, OH 44024
(1 Mile East of Chardon Square on Chardon Windsor Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: 8 am–11 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Todd P 
Rating:
4.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

This was easy. The location was hard to see in the dark as there were minimal lights, but everything else was clear and simple. The uhaul website instructions were much easier for this component than for the pick up. I understood exactly what needed to happen and the drop box for keys was clearly labeled and easily identifiable. I did not interact with any staff at this location.

Ashleigh V 
Rating:
5.0

Customer did not leave a comment.

Nenad P 
Rating:
5.0

He went above and beyond to help us get exactly what we needed! Great guy :)

Susan D 
Rating:
5.0

Made the process very fast and uncomplicated. I have used them in the past and will use them again!

scott H 
Rating:
5.0

The trailer was swept and in excellent condition when I picked it up. The staff was friendly and helpful and got me on my way without issue. Great transaction!!

JOHN C 
Rating:
5.0

It was nice the car was ready n warm when pick it up

Mohamed A 
Rating:
5.0

Customer did not leave a comment.

Tina K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooke G 
Rating:
3.0

While not an issue with either facility, drop off location was not convenient. I should have been given a location much closer to my destination.

Mike C 
Rating:
5.0

Customer service at Chardon and Greenbrier locations were excellent !!

Mike V 
Rating:
5.0

Everything was great

Thomas L 
Rating:
5.0

The truck was very beat up, over 50 mph is shook bad

Kyle V 
Rating:
5.0

Quick and simple

Calvin H 
Rating:
2.0

Attendant claimed we had no reservation, though as we made a new one, he reported remembering the name and address (proving one was indeed made and mismanaged). Also mocked us entire time for moving in bad weather.

David S 
Rating:
4.0

Customer did not leave a comment.

Denny M 
Rating:
5.0

The trailer smelled like horse manure or hay, or something barn like other than that was clean

Mary S 
Rating:
5.0

Customer did not leave a comment.

Victor H 
Rating:
5.0

Customer did not leave a comment.

ANGELA C 
Rating:
4.0

It's an unattended location, so it really felt weird leaving the trailer without closing everything out and/ or worrying whether it might get stolen before a human checks it in

Gerard M 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
5.0

Customer did not leave a comment.

Joseph T 
Rating:
5.0

Thank you

Dave C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
5.0

Nothing, It was a very easy to do. phone and site folks were great. All went flawlesly.

Terry W 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
5.0

I've used this place two weeks in a row and it was a great experience. I highly recommend this place. Very friendly and nice.

Helen C 
Rating:
3.0

Customer did not leave a comment.

Michael R 
Rating:
4.0

Customer did not leave a comment.

Vikki V 
Rating:
1.0

1. Don't allow customers to make reservations that cannot be accommodated. 2. Make sure that unattended pickup process is better explained. 3. Someone should visually inspect vehicles for needed cleaning before re-renting. A terrible rental experience...

Todd M 
Rating:
5.0

Customer did not leave a comment.

Thomas L 
Rating:
5.0

Associate at this location went above and beyond to get me going asap. Very great service. Thanks

JOSEPH J 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
5.0

Customer did not leave a comment.

audra b 
Rating:
5.0

Only difficulty was full parking area upon after - hours return of trailer, could not turn trailer around. There appears to be sufficient area at the back of the property to construct a turn - around circle.

Steve I 
Rating:
5.0

Excellent experience at this location. With definitely use them again,

Neil L 
Rating:
5.0

It was a seamless experience. Got in and out without any problems. Returning the trailer was easy and quick. He’s a great guy to work with

Roger B 
Rating:
5.0

Customer did not leave a comment.

Cheryl G  |  Overall Experience 
Rating:
5.0

Great customer service.

Michael C 
Rating:
5.0

Very easy pick up and drop off. Truck was clean and ready when promised.

Susan C 
Rating:
5.0

Will use again

Audra B 
Rating:
3.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Great experience. The location worked with me and made it easy

Roger B 
Rating:
5.0

Customer did not leave a comment.

Becky B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyota T 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
3.0

The link did not work that I needed to verify before I left the facility. The tank was only 1/2 way full. That's how I returned it. You charged me for 2 additional gallons of gas at $12. So frustrated.

MARC I 
Rating:
5.0

Close by on my way.

Greg S 
Rating:
5.0

Awesome guy, super friendly and very accommodating. Highly recommend this location.

EMMETT L 
Rating:
5.0

Thank you

Carrie R  |  Overall Experience 
Rating:
5.0

Thank you great job

carrie r 
Rating:
5.0

Customer did not leave a comment.

Jeremy P 
Rating:
4.0

Eliminate mud puddles

Dan P 
Rating:
5.0

Super helpful person running the rental. He helped us switch reservation easily from20’ to 15’

Melinda L 
Rating:
5.0

Customer did not leave a comment.

Gregory S 
Rating:
5.0

Everything was exceptional

Bill S 
Rating:
5.0

Very pleased all around. Would definitely recommend for anyone looking for storage

megan l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
3.0

Customer did not leave a comment.

Tom H 
Rating:
4.0

Mileage cost is out of control compared to what it used to be

Jason E 
Rating:
5.0

ᑎOTᕼIᑎG.... ᗩᒪᒪ GOOᗪ

Patricia M 
Rating:
5.0

Mr. Joe at the Chardon OH location was awesome to work with. Very professional, courteous, and a pleasure to talk to. The entire process was very easy from start to finish. Joe even had the vehicle/UHaul truck running and warmed up with the cold weather and snow in the area. Thank you Joe

Christopher C 
Rating:
5.0

Customer did not leave a comment.

TYLER K 
Rating:
5.0

Customer did not leave a comment.

Norene H 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Customer did not leave a comment.

GORDON S 
Rating:
5.0

Customer did not leave a comment.

Christine F 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M 
Rating:
5.0

Customer did not leave a comment.

DANIEL S 
Rating:
3.0

Customer did not leave a comment.

Sheila F 
Rating:
5.0

Customer did not leave a comment.

Jacob H 
Rating:
5.0

Joe was great. Easy to work with. Truck was great.

Donna P 
Rating:
5.0

Very nice unit for my needs. Thank you for being so reasonable.

Sandra S  |  Overall Experience 
Rating:
5.0

Process was smooth, and exactly what we expected.

Eric F 
Rating:
4.0

Customer did not leave a comment.

DUANE B 
Rating:
5.0

Customer did not leave a comment.

judith k  |  Overall Experience 
Rating:
4.0

Transmission not shifting well 1st to 2nd. Needed wiper blades replaced to clean off the dirty windshield.

Willis R 
Rating:
5.0

My original location to pick up my rental was in Sturgis South Dakota. The day I was leaving I got a call saying my rental was no longer available. They told me the closest rental was in Nebraska. If you ask me that is terrible customer service. Not accommodating at all. I will do everything in my power to not have to use U-Haul again. I had to do calling around myself in order to find a U-Haul dealer to find a rental I needed

Chip B 
Rating:
5.0

Customer did not leave a comment.

Daniel Z 
Rating:
5.0

Customer did not leave a comment.

DAVID T 
Rating:
2.0

Truck was filthy - smokers had used the truck before us and left butts tucked under the seat and in the ashtrays. A used covid mask was in the glove compartment. The floor of the truck cab was muddy. Was not informed of a 15 minute window for rental so checkout was very difficult. I was charged for cleaning as I was honest about the condition of the truck when leaving the truck (a mistake)

Jonathan P 
Rating:
5.0

Very friendly.

Mark B 
Rating:
4.0

Customer did not leave a comment.

christopher p 
Rating:
5.0

Customer did not leave a comment.

Christopher A 
Rating:
5.0

The gentleman was very kind, understanding and as helpful as he could be. I would go back there again. Great place.

Aneta B 
Rating:
5.0

Customer did not leave a comment.

Sheri D 
Rating:
5.0

Customer did not leave a comment.

Danielle H 
Rating:
2.0

Customer did not leave a comment.

Chris G 
Rating:
5.0

Customer did not leave a comment.

DAVID T 
Rating:
3.0

Customer did not leave a comment.

Benjamin Y 
Rating:
5.0

Thanks for making us at ease for getting unsullied

Donald S 
Rating:
5.0

Customer did not leave a comment.

Clayton A 
Rating:
5.0

I happened to drop off when they were there (and weren't scheduled to be there). They were great helping me unhook and moved the trailer. Thank you

KAREN B 
Rating:
5.0

Customer did not leave a comment.

Timothy J 
Rating:
5.0

Nothing that I can think of that needs improvement

Robert K 
Rating:
5.0

Customer did not leave a comment.

Seth H 
Rating:
3.0

Customer did not leave a comment.

ANGELA C 
Rating:
5.0

Customer did not leave a comment.

Jennifer D 
Rating:
5.0

Customer did not leave a comment.

STEVEN L 
Rating:
5.0

Owner was polite, professional and got me the equipment I needed

Robert T 
Rating:
5.0

Customer did not leave a comment.

THORSTEN G 
Rating:
5.0

Customer did not leave a comment.

THORSTEN G 
Rating:
5.0

Every thing was quick we were on the road in no time

Dennis C 
Rating:
5.0

To be honest this was one of the smoothest rentals i have ever had thru U-Haul . I will be coming back to this location in the future

ANTHONY S 
Rating:
5.0

Overall a great experience. I like the self checkin and drop off. It’s very convenient!

JOSEPH P 
Rating:
3.0

Truck cab was dirty and the fuel was under a 1/4 tank. The renter should not have to put fuel in the truck when they pick it up.

Joshua S 
Rating:
5.0

Thanks. Everything was great

quality i  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARRY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VANCE L  |  Overall Experience 
Rating:
5.0

Rented for 1.5 years and was very pleased!! Highly recommend!

william m  |  Overall Experience 
Rating:
5.0

Good overall experience. Automated credit card payments were easy and efficient. Property is fenced and secure. Replies to email were prompt. Thank you.

MARK V  |  Overall Experience 
Rating:
5.0

Nice facility, serves it’s purpose well.

residence a  |  Overall Experience 
Rating:
5.0

Thank you!!

amy e  |  Overall Experience 
Rating:
5.0

Everything was great and staff was amazing. My unit was safe and secure. I had no problems with anything and I was able to reach the staff when needed. Thank you for everything. And I would recommend the storage facility to friends and family thank you again.

jomarie f  |  Overall Experience 
Rating:
5.0

Owner is friendly and prompt, no issues.

Preston L  |  Reservation 
Rating:
4.0

None

patricia b  |  Overall Experience 
Rating:
5.0

The owner is an Awesome individual. Prices cant be beat.!!!

michael m  |  Reservation 
Rating:
5.0

Joe has been great. I had two units at one time but due to scaling down we have decided to close the units. Yes I will return when the need arises because of the location and welcome feeling always.

CRAIG L  |  Overall Experience 
Rating:
5.0

I actually moved out on November 23, 2018.

SUSAN L  |  Overall Experience 
Rating:
5.0

The owner was great, very personable and made the experience enjoyable. The place was neat and clean, and it was in a good location. I would recommend this place to everyone!

Elizabeth C  |  Reservation 
Rating:
5.0

Management very helpful and pleasant

marie b  |  Overall Experience 
Rating:
5.0

Great customer service!

Beto G  |  Overall Experience 
Rating:
4.0

The man working at the facility was very nice and everything was clean and looked organized.

Privacy R  |  First Impressions 
Rating:
3.0

Called facility after making reservation and was told that no units were available. Ended up using a non-uhaul affiliated facility.

Privacy R  |  First Impressions 
Rating:
3.0

Everything was fine with the unit. I ordered a 10x20 but had to take a 10x10. I was concerned that not everything would fit, but it got crammed in there in the end.

Privacy R  |  First Impressions 
Rating:
5.0

Great service. They found me a larger storage unit which helped alot as well.

Privacy R  |  First Impressions 
Rating:
3.0

Very nice to work with.

Privacy R  |  First Impressions 
Rating:
5.0

Manager was very friendly and honest. The unit was clean and priced fairly. Dissapointed the unit size I reserved online was not available but it seemed like a uhaul issue, not the storage facility.

Privacy R  |  First Impressions 
Rating:
5.0

Excellent customer service!

Privacy R  |  First Impressions 
Rating:
1.0

Had to rent elsewhere. No one was there when we got there. No one answered phone Very disappointed

Privacy R  |  First Impressions 
Rating:
5.0

This was one of the cheapest i could find for the size... Very nice and clean unit...

Privacy R  |  First Impressions 
Rating:
4.0

Joe from J R Storage was very accomodating and helpful. We are very pleased with the storage facility!!

THERESA F  |  First Impressions 
Rating:
4.0

Owner was very polite. The registration process was easy because of the online application.

ROBERT B  |  First Impressions 
No reviews have been submitted for this location.

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