Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super nice over there! We had forgotten the dolly at home and the owner called to remind us rather than charge us for the dolly. Very good experience all the way around!
UHaul could give better support to J&R Storage for the service they provide. Hi
Very friendly, and very helpful!! It's my second time using this location and I will always go there!
This is the first time I used this location and the guy running it did a great job. I was under a time crunch last minute things going on with me. I had to change size of trucks then truck might not be back in time he was able to work with me this time and everything worked out. Next time I need a truck he's who I'm calling .So what to do to improve ? make all our locations lick this one.
Very convenient and helpful!
I was not impressed with the Approval process. I had to sit for 10 minutes to “Wait for Approval†because I didn't get all four corners of my Driver's License uploaded.
easy, convenient, professional and accommodating. would definitely use again and recommend this location. Thanks. Sharon Yeager
Nothing No complaints Owner was very nice, even though my nephew was late picking up the trailer. I would highly recommend this establishment. Was also glad I could pick it up on a Sunday.
I have no problem with either locations. However I have a huge problem with the call center and I would likely never use uhaul again unless the problem can be resolved. The call center sent me to a storage unit for my free one month rent that wasn't a uhaul storage unit. When I called to complain, they said oh well sorry but you have to go an hour away and use that storage unit.. ... so I paid for the unit out of my pocket hoping to be reimbursed which I was not or will not. I would understand if it was my mistake, but it was not which I why I feel uhaul should reimburse me for the monthly storage cost of $65.
When we got there, we were told that they would NOT honor he 30-day free storage. Not what was expected!
That guy at J&R was friendly and made sure I knew what I was doing.
got it, got hooked up, got out ... very quickly!
The ONLY comment I have is the truck seemed to be a unnecessarily ride. I was on country roads, which could factor into that, but was surprised how much I was "bouncing" in the seat.
It was drop off...drop the key and contract, the office was closed.
Very friendly and helpful
Very thankful for the location and helpful staff..we have used u-haul in the past...very good.
Great service. Joe is great.
Great job from Joe!
The description of where the keys were was different than the instructions. But overall it was good experience. The instructions wanted me to drop at another location. Which made not sense since I had to leave my care at the pickup location. Thanks
Very nice man to work with, highly recommended!
All good
When I rented this truck I told the seller I wanted to return the truck in Johnstown Ohio which was 10 minutes from my location. No one mentioned anything about not being able to do that. Overnight I received an email with a different drop off location 30 minutes away. When I called to see why I was told the location I wanted for a drop off was full. Why couldn't someone have let me know that when I rented the truck the day before. I'm in the process of moving and this extra hour of the day wasted was not needed today.
Customer oriented. Friendly. Helpful. The way a business should be run.
I was given the wrong dolly. I was given a regular dolly. I needed a flat one with wheels on the bottom to move the piano. It was frustrating, although it did work out. But pianos are REALLY heavy.
No improvement needed here! Joe took good care of me. No one else seemed to be able to come up with a 15' with a ramp? Got me in and out in no time! THANK-YOU!!!! Allan
Make sure that J&R Storage has smaller trucks available for local use (Chardon). It is not convenient or economical to go to just any location. r
Very friendly and personable. Highly recommend
guy helped with the fuse on my car that was out.
Very affordable and made the move much easier than with my pickup truck.
Your check in process was slow very slow due to the website for the pickup location agent. No fault on agent it's your system.
The gentleman who helped was very good. I really appreciated his help in getting the trailer hooked up and making sure the wiring worked for us.
Location not open at time of drop off
Easy and convenient
I used the App to drop off the truck. When I got to the last screen it indicated I successfully filled in all the information. It went to the next steps screen and only stayed on my phone for a second and disappeared. Not sure why it did that. So I just put keys in drop box and left.
What a wonderful place to visit for a uhaul. Owner is so nice and helpful.
Everything went very well!! Thank you!
Owner is friendly and prompt, no issues.
None
Excellent customer service. I suggest using this facility for your uhaul and storage.
Was a pretty easy transition. No issues
The owner is an Awesome individual. Prices cant be beat.!!!
I highly recommend renting your trailers always a great experience
Joe has been great. I had two units at one time but due to scaling down we have decided to close the units. Yes I will return when the need arises because of the location and welcome feeling always.
Nothing
Although I had to drive several miles away from my location, I received excellent customer service at J&R Quality Storage.
I actually moved out on November 23, 2018.
The owner was great, very personable and made the experience enjoyable. The place was neat and clean, and it was in a good location. I would recommend this place to everyone!
Management very helpful and pleasant
Great customer service!
Joe from J R Storage was very accomodating and helpful. We are very pleased with the storage facility!!
Owner was very polite. The registration process was easy because of the online application.
