Customer Reviews for J&R Quality Storage
(U-Haul Neighborhood Dealer)

394 reviews

12610 Chardon Windsor Rd   Chardon, OH 44024
(1 Mile East of Chardon Square on Chardon Windsor Rd)

(440) 286-8170

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 11 am

Services at this Location:

Contact Us

(440) 286-8170

12610 Chardon Windsor Rd
Chardon, OH 44024
(1 Mile East of Chardon Square on Chardon Windsor Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 11 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Joe was great. Easy to work with. Truck was great.

Donna P. 
Rating:
5.0

Very nice unit for my needs. Thank you for being so reasonable.

Sandra S.  |  Overall Experience 
Rating:
5.0

Process was smooth, and exactly what we expected.

Eric F. 
Rating:
4.0

Customer did not leave a comment.

DUANE B. 
Rating:
5.0

Customer did not leave a comment.

judith k.  |  Overall Experience 
Rating:
4.0

Transmission not shifting well 1st to 2nd. Needed wiper blades replaced to clean off the dirty windshield.

Willis R. 
Rating:
5.0

My original location to pick up my rental was in Sturgis South Dakota. The day I was leaving I got a call saying my rental was no longer available. They told me the closest rental was in Nebraska. If you ask me that is terrible customer service. Not accommodating at all. I will do everything in my power to not have to use U-Haul again. I had to do calling around myself in order to find a U-Haul dealer to find a rental I needed

Chip B. 
Rating:
5.0

Customer did not leave a comment.

Daniel Z. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
2.0

Truck was filthy - smokers had used the truck before us and left butts tucked under the seat and in the ashtrays. A used covid mask was in the glove compartment. The floor of the truck cab was muddy. Was not informed of a 15 minute window for rental so checkout was very difficult. I was charged for cleaning as I was honest about the condition of the truck when leaving the truck (a mistake)

Jonathan P. 
Rating:
5.0

Very friendly.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

christopher P. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

The gentleman was very kind, understanding and as helpful as he could be. I would go back there again. Great place.

Aneta B. 
Rating:
5.0

Customer did not leave a comment.

Sheri D. 
Rating:
5.0

Customer did not leave a comment.

Danielle H. 
Rating:
2.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
3.0

Customer did not leave a comment.

Benjamin Y. 
Rating:
5.0

Thanks for making us at ease for getting unsullied

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Clayton A. 
Rating:
5.0

I happened to drop off when they were there (and weren't scheduled to be there). They were great helping me unhook and moved the trailer. Thank you

KAREN B. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Nothing that I can think of that needs improvement

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Seth H. 
Rating:
3.0

Customer did not leave a comment.

ANGELA C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Owner was polite, professional and got me the equipment I needed

Robert T. 
Rating:
5.0

Customer did not leave a comment.

THORSTEN G. 
Rating:
5.0

Customer did not leave a comment.

THORSTEN G. 
Rating:
5.0

Every thing was quick we were on the road in no time

Dennis C. 
Rating:
5.0

To be honest this was one of the smoothest rentals i have ever had thru U-Haul . I will be coming back to this location in the future

ANTHONY S. 
Rating:
5.0

Overall a great experience. I like the self checkin and drop off. It's very convenient!

JOSEPH P. 
Rating:
3.0

Truck cab was dirty and the fuel was under a 1/4 tank. The renter should not have to put fuel in the truck when they pick it up.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
1.0

took an hour to pick pu truck. no one in office. I had trouble with website. took me 5 calls to get keys.

Gene H. 
Rating:
4.0

Owner was accomodating and very easy to work with. I showed up early and he came from home to take care of me and get me on my way.

BRETT S. 
Rating:
5.0

Friendly and courteous owner helped hitch me up in the early morning hours of Sunday. Very helpful and he offered safety tips and instructions for removing the trailer for later that evening.

Martin D. 
Rating:
5.0

I dropped off after midnight. Obviously, no one was on site.

Eric H. 
Rating:
5.0

Thanks. Everything was great

quality imaging s.  |  Overall Experience 
Rating:
3.0

Truck was gross inside. Smelled of cigarettes and Marijuana. Ramp support bar was broken therefore unable to use ramp. Wasn't told of this until 24 hours before scheduled pick up. Still waiting for the $50.00 credit I was supposed to receive because of this. Truck wasn't maintained, horrible front end vibration and pulled to the right while driving straight.

Dane O. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Kern J. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

calling me the day before and telling me i have to drive 45 mins to get a truck to see the place i normally I can rent from had 4.

Adrienne T. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer service was friendly and excellent!

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Beckie S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

HARRY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VANCE L.  |  Overall Experience 
Rating:
5.0

Rented for 1.5 years and was very pleased!! Highly recommend!

william m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALLEN K. 
Rating:
5.0

Good overall experience. Automated credit card payments were easy and efficient. Property is fenced and secure. Replies to email were prompt. Thank you.

MARK V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judith K. 
Rating:
5.0

Outstanding service. No wait. Fast and easy

PHILLIP C. 
Rating:
5.0

Nice facility, serves it’s purpose well.

residence a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
4.0

Customer did not leave a comment.

KEN K. 
Rating:
5.0

Customer did not leave a comment.

ira L. 
Rating:
5.0

Thank you!!

amy e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen W. 
Rating:
4.0

Customer did not leave a comment.

Roy J. 
Rating:
4.0

Customer did not leave a comment.

ROY J. 
Rating:
5.0

Everything was great and staff was amazing. My unit was safe and secure. I had no problems with anything and I was able to reach the staff when needed. Thank you for everything. And I would recommend the storage facility to friends and family thank you again.

jomarie f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
4.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Nothing, very pleased!

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Super nice over there! We had forgotten the dolly at home and the owner called to remind us rather than charge us for the dolly. Very good experience all the way around!

Casey M. 
Rating:
5.0

UHaul could give better support to J&R Storage for the service they provide. Hi

James A. 
Rating:
5.0

Very friendly, and very helpful!! It's my second time using this location and I will always go there!

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

This is the first time I used this location and the guy running it did a great job. I was under a time crunch last minute things going on with me. I had to change size of trucks then truck might not be back in time he was able to work with me this time and everything worked out. Next time I need a truck he's who I'm calling .So what to do to improve ? make all our locations lick this one.

Scott F. 
Rating:
5.0

Very convenient and helpful!

Doug B. 
Rating:
3.0

Customer did not leave a comment.

Terence M. 
Rating:
4.0

I was not impressed with the Approval process. I had to sit for 10 minutes to “Wait for Approval” because I didn't get all four corners of my Driver's License uploaded.

Brittany H. 
Rating:
5.0

easy, convenient, professional and accommodating. would definitely use again and recommend this location. Thanks. Sharon Yeager

sharon Y. 
Rating:
3.0

Customer did not leave a comment.

Jeanene R. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Nothing No complaints Owner was very nice, even though my nephew was late picking up the trailer. I would highly recommend this establishment. Was also glad I could pick it up on a Sunday.

RENEE H. 
Rating:
5.0

I have no problem with either locations. However I have a huge problem with the call center and I would likely never use uhaul again unless the problem can be resolved. The call center sent me to a storage unit for my free one month rent that wasn't a uhaul storage unit. When I called to complain, they said oh well sorry but you have to go an hour away and use that storage unit.. ... so I paid for the unit out of my pocket hoping to be reimbursed which I was not or will not. I would understand if it was my mistake, but it was not which I why I feel uhaul should reimburse me for the monthly storage cost of $65.

Mark Z. 
Rating:
3.0

When we got there, we were told that they would NOT honor he 30-day free storage. Not what was expected!

Diane G. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

That guy at J&R was friendly and made sure I knew what I was doing.

Michael P. 
Rating:
5.0

got it, got hooked up, got out ... very quickly!

James D. 
Rating:
5.0

The ONLY comment I have is the truck seemed to be a unnecessarily ride. I was on country roads, which could factor into that, but was surprised how much I was "bouncing" in the seat.

Jesse C. 
Rating:
4.0

It was drop off...drop the key and contract, the office was closed.

JIN S. 
Rating:
5.0

Very friendly and helpful

mark Z. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Very thankful for the location and helpful staff..we have used u-haul in the past...very good.

JOHN K. 
Rating:
5.0

Great service. Joe is great.

TIM D. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE D. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Great job from Joe!

TIM D. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

sue K. 
Rating:
5.0

Customer did not leave a comment.

thomas V. 
Rating:
3.0

The description of where the keys were was different than the instructions. But overall it was good experience. The instructions wanted me to drop at another location. Which made not sense since I had to leave my care at the pickup location. Thanks

Edward G. 
Rating:
5.0

Owner is friendly and prompt, no issues.

Preston L.  |  Reservation 
Rating:
4.0

None

patricia b.  |  Overall Experience 
Rating:
5.0

The owner is an Awesome individual. Prices cant be beat.!!!

michael m.  |  Reservation 
Rating:
5.0

Joe has been great. I had two units at one time but due to scaling down we have decided to close the units. Yes I will return when the need arises because of the location and welcome feeling always.

CRAIG L.  |  Overall Experience 
Rating:
5.0

I actually moved out on November 23, 2018.

SUSAN L.  |  Overall Experience 
Rating:
5.0

The owner was great, very personable and made the experience enjoyable. The place was neat and clean, and it was in a good location. I would recommend this place to everyone!

Elizabeth C.  |  Reservation 
Rating:
5.0

Management very helpful and pleasant

marie b.  |  Overall Experience 
Rating:
5.0

Great customer service!

Beto G.  |  Overall Experience 
Rating:
4.0

The man working at the facility was very nice and everything was clean and looked organized.

Privacy R.  |  First Impressions 
Rating:
3.0

Called facility after making reservation and was told that no units were available. Ended up using a non-uhaul affiliated facility.

Privacy R.  |  First Impressions 
Rating:
3.0

Everything was fine with the unit. I ordered a 10x20 but had to take a 10x10. I was concerned that not everything would fit, but it got crammed in there in the end.

Privacy R.  |  First Impressions 
Rating:
5.0

Great service. They found me a larger storage unit which helped alot as well.

Privacy R.  |  First Impressions 
Rating:
3.0

Very nice to work with.

Privacy R.  |  First Impressions 
Rating:
5.0

Manager was very friendly and honest. The unit was clean and priced fairly. Dissapointed the unit size I reserved online was not available but it seemed like a uhaul issue, not the storage facility.

Privacy R.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Privacy R.  |  First Impressions 
Rating:
1.0

Had to rent elsewhere. No one was there when we got there. No one answered phone Very disappointed

Privacy R.  |  First Impressions 
Rating:
5.0

This was one of the cheapest i could find for the size... Very nice and clean unit...

Privacy R.  |  First Impressions 
Rating:
4.0

Joe from J R Storage was very accomodating and helpful. We are very pleased with the storage facility!!

THERESA F.  |  First Impressions 
Rating:
4.0

Owner was very polite. The registration process was easy because of the online application.

ROBERT B.  |  First Impressions 
No reviews have been submitted for this location.

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