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Flora W
Customer Reviews for J&R Quality Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul's equipment is generally in terrible condition. Trucks are old and have way too many miles on them.
Joseph DDidn't have any interaction with the personnel there.
dave bThe truck was new and had a better ride than the big trucks I've used in the past. The office is usually closed, so better make arrangements over the phone, but the manager was pleasant and efficient in booking me for the pickup... I forgot to bring my broom, so couldn't sweep the back of the truck upon returning. If the manager is not going to be there, then it would be nice to have some brooms or spray bottles with cleaning agents for a general sprucing up! But, how to do it without people just stealing it? Well, I tried. Thanks. NOTE: This location only had a choice of two large trucks, so will have go to another location if one needs otherwise.
tom rLocation and owner were excellent. U-Haul I have major issues with as I was forced to change locations Farther from my location and then you charge me mileage cost… makes no sense for your screw up I pay more!
Richard GThe people I dealt with were friendly and very helpful
Thomas S | Overall ExperienceThe owner, Joe, at J&R Quality Storage was extremely accommodating and saved my move from Ohio to North Carolina. I initially rented through Little Eagle, the owner at Little Eagle rented the truck that I reserved to someone else the day before my scheduled pick up, and the customer that he rented it to didn’t return it. I was never notified that my truck was not available nor did he try to get another one, I found out the morning when I went to pick it up that he didn’t have any for me. Luckily, Joe came to the rescue and had a UHaul and he was able to rent to me last minute, truly saving my move because I had a very tight timeline to be in North Carolina and accept my house. Thanks Joe!
MATTHEW SThe rental experience was fantistic Thank You Joe!
Andy SMaintain your fleet, having tired on trailer were bald with wire belt showing. Unacceptable, inexcusable, unsafe. Having to take 3 extra hours from my plans just so your trailer could have what should have been standard maintenance performed is inexcusable.
Rodney SVery nice, friendly, quick and knows what their doing!
NICHOLAS REverything was very well for us. Thank you for your service to the public. God Bless.
Fred OI am so glad we used this location to pick up and drop off. The gentleman that took care of us Joe was the sweetest and most kind customer service experience I’ve had in a long time. He made everything so smooth and easy. Drop off after hours was convenient and we will definitely recommend this service to anyone.
Samantha MVery courteous and very prompt, good job
Richard RNo personal there when it was to be open , had to call to return and drop off keys in the drop off box.
Bernie DIt was nice and I liked the Security there…nice clean unit and I would use again…I just needed a bigger unit and none where available.
Terry W | Overall ExperienceHAD PHONE CONVERSATION WITH OWNER 1, ONLY NEEDED ONE 10X10 AND 2. THAT CHANGED DATE TO 6/24 BECAUAE OF HEATRE. SUPPOSE TO BE 78 ON MONDAY, 6/24.. THANK YOU.
Michele A | ReservationThe truck had an awful pull and lights flickered. The check engine light came on and when I called the facility, no one called me back. The items I requested were not loaded into the truck (dolly and moving blankets) and I had to make a return trip to the location to pick them up and the owner acted as if he was being put out in order to meet me for items I paid for.
Beverly RHead light was burned out but other than that it was great!
Shannon DYou saved my day by staying open an extra 15 minutes to get me the trailer I needed, after the Middlefield Ohio location did not have the equipment I rented and the woman there was very rude about it. Zero stars for her, five stars for you!
Thomas WThis was easy. The location was hard to see in the dark as there were minimal lights, but everything else was clear and simple. The uhaul website instructions were much easier for this component than for the pick up. I understood exactly what needed to happen and the drop box for keys was clearly labeled and easily identifiable. I did not interact with any staff at this location.
Ashleigh VHe went above and beyond to help us get exactly what we needed! Great guy :)
Susan DMade the process very fast and uncomplicated. I have used them in the past and will use them again!
scott HThe trailer was swept and in excellent condition when I picked it up. The staff was friendly and helpful and got me on my way without issue. Great transaction!!
JOHN CIt was nice the car was ready n warm when pick it up
Mohamed AWhile not an issue with either facility, drop off location was not convenient. I should have been given a location much closer to my destination.
Mike CCustomer service at Chardon and Greenbrier locations were excellent !!
Mike VEverything was great
Thomas LThe truck was very beat up, over 50 mph is shook bad
Kyle VQuick and simple
Calvin HAttendant claimed we had no reservation, though as we made a new one, he reported remembering the name and address (proving one was indeed made and mismanaged). Also mocked us entire time for moving in bad weather.
David SThe trailer smelled like horse manure or hay, or something barn like other than that was clean
Mary SIt's an unattended location, so it really felt weird leaving the trailer without closing everything out and/ or worrying whether it might get stolen before a human checks it in
Gerard MThank you
Dave C | Overall ExperienceNothing, It was a very easy to do. phone and site folks were great. All went flawlesly.
Terry WI've used this place two weeks in a row and it was a great experience. I highly recommend this place. Very friendly and nice.
Helen C1. Don't allow customers to make reservations that cannot be accommodated. 2. Make sure that unattended pickup process is better explained. 3. Someone should visually inspect vehicles for needed cleaning before re-renting. A terrible rental experience...
Todd MAssociate at this location went above and beyond to get me going asap. Very great service. Thanks
JOSEPH JOnly difficulty was full parking area upon after - hours return of trailer, could not turn trailer around. There appears to be sufficient area at the back of the property to construct a turn - around circle.
Steve IExcellent experience at this location. With definitely use them again,
Neil LIt was a seamless experience. Got in and out without any problems. Returning the trailer was easy and quick. He’s a great guy to work with
Roger BGreat customer service.
Michael CVery easy pick up and drop off. Truck was clean and ready when promised.
Susan CWill use again
Audra BGreat experience. The location worked with me and made it easy
Roger BThe link did not work that I needed to verify before I left the facility. The tank was only 1/2 way full. That's how I returned it. You charged me for 2 additional gallons of gas at $12. So frustrated.
MARC IClose by on my way.
Greg SAwesome guy, super friendly and very accommodating. Highly recommend this location.
EMMETT LThank you
Carrie R | Overall ExperienceThank you great job
carrie rEliminate mud puddles
Dan PSuper helpful person running the rental. He helped us switch reservation easily from20’ to 15’
Melinda LEverything was exceptional
Bill SVery pleased all around. Would definitely recommend for anyone looking for storage
megan l | Overall ExperienceMileage cost is out of control compared to what it used to be
Jason EᑎOTᕼIᑎG.... ᗩᒪᒪ GOOᗪ
Patricia MMr. Joe at the Chardon OH location was awesome to work with. Very professional, courteous, and a pleasure to talk to. The entire process was very easy from start to finish. Joe even had the vehicle/UHaul truck running and warmed up with the cold weather and snow in the area. Thank you Joe
Christopher CJoe was great. Easy to work with. Truck was great.
Donna PVery nice unit for my needs. Thank you for being so reasonable.
Sandra S | Overall ExperienceProcess was smooth, and exactly what we expected.
Eric FThanks. Everything was great
quality i | Overall ExperienceRented for 1.5 years and was very pleased!! Highly recommend!
william m | Overall ExperienceGood overall experience. Automated credit card payments were easy and efficient. Property is fenced and secure. Replies to email were prompt. Thank you.
MARK V | Overall ExperienceNice facility, serves it’s purpose well.
residence a | Overall ExperienceThank you!!
amy e | Overall ExperienceEverything was great and staff was amazing. My unit was safe and secure. I had no problems with anything and I was able to reach the staff when needed. Thank you for everything. And I would recommend the storage facility to friends and family thank you again.
jomarie f | Overall ExperienceOwner is friendly and prompt, no issues.
Preston L | ReservationNone
patricia b | Overall ExperienceThe owner is an Awesome individual. Prices cant be beat.!!!
michael m | ReservationJoe has been great. I had two units at one time but due to scaling down we have decided to close the units. Yes I will return when the need arises because of the location and welcome feeling always.
CRAIG L | Overall ExperienceI actually moved out on November 23, 2018.
SUSAN L | Overall ExperienceThe owner was great, very personable and made the experience enjoyable. The place was neat and clean, and it was in a good location. I would recommend this place to everyone!
Elizabeth C | ReservationManagement very helpful and pleasant
marie b | Overall ExperienceGreat customer service!
Beto G | Overall ExperienceThe man working at the facility was very nice and everything was clean and looked organized.
Privacy R | First ImpressionsCalled facility after making reservation and was told that no units were available. Ended up using a non-uhaul affiliated facility.
Privacy R | First ImpressionsEverything was fine with the unit. I ordered a 10x20 but had to take a 10x10. I was concerned that not everything would fit, but it got crammed in there in the end.
Privacy R | First ImpressionsGreat service. They found me a larger storage unit which helped alot as well.
Privacy R | First ImpressionsVery nice to work with.
Privacy R | First ImpressionsManager was very friendly and honest. The unit was clean and priced fairly. Dissapointed the unit size I reserved online was not available but it seemed like a uhaul issue, not the storage facility.
Privacy R | First ImpressionsExcellent customer service!
Privacy R | First ImpressionsHad to rent elsewhere. No one was there when we got there. No one answered phone Very disappointed
Privacy R | First ImpressionsThis was one of the cheapest i could find for the size... Very nice and clean unit...
Privacy R | First ImpressionsJoe from J R Storage was very accomodating and helpful. We are very pleased with the storage facility!!
THERESA F | First ImpressionsOwner was very polite. The registration process was easy because of the online application.
ROBERT B | First Impressions