Customer Reviews for J&R Quality Storage
(U-Haul Neighborhood Dealer)

367 reviews

12610 Chardon Windsor Rd   Chardon, OH 44024
(1 Mile East of Chardon Square on Chardon Windsor Rd)

(440) 286-8170

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 11 am

Services at this Location:

Contact Us

(440) 286-8170

12610 Chardon Windsor Rd
Chardon, OH 44024
(1 Mile East of Chardon Square on Chardon Windsor Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 11 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Owner was polite, professional and got me the equipment I needed

Robert T. 
Rating:
5.0

Customer did not leave a comment.

THORSTEN G. 
Rating:
5.0

Customer did not leave a comment.

THORSTEN G. 
Rating:
5.0

Every thing was quick we were on the road in no time

Dennis C. 
Rating:
5.0

To be honest this was one of the smoothest rentals i have ever had thru U-Haul . I will be coming back to this location in the future

ANTHONY S. 
Rating:
5.0

Overall a great experience. I like the self checkin and drop off. It's very convenient!

JOSEPH P. 
Rating:
3.0

Truck cab was dirty and the fuel was under a 1/4 tank. The renter should not have to put fuel in the truck when they pick it up.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
1.0

took an hour to pick pu truck. no one in office. I had trouble with website. took me 5 calls to get keys.

Gene H. 
Rating:
4.0

Owner was accomodating and very easy to work with. I showed up early and he came from home to take care of me and get me on my way.

BRETT S. 
Rating:
5.0

Friendly and courteous owner helped hitch me up in the early morning hours of Sunday. Very helpful and he offered safety tips and instructions for removing the trailer for later that evening.

Martin D. 
Rating:
5.0

I dropped off after midnight. Obviously, no one was on site.

Eric H. 
Rating:
3.0

Truck was gross inside. Smelled of cigarettes and Marijuana. Ramp support bar was broken therefore unable to use ramp. Wasn't told of this until 24 hours before scheduled pick up. Still waiting for the $50.00 credit I was supposed to receive because of this. Truck wasn't maintained, horrible front end vibration and pulled to the right while driving straight.

Dane O. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Kern J. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

calling me the day before and telling me i have to drive 45 mins to get a truck to see the place i normally I can rent from had 4.

Adrienne T. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer service was friendly and excellent!

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Beckie S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
3.0

Customer did not leave a comment.

ALLEN K. 
Rating:
5.0

Customer did not leave a comment.

judith K. 
Rating:
5.0

Outstanding service. No wait. Fast and easy

PHILLIP C. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
4.0

Customer did not leave a comment.

KEN K. 
Rating:
5.0

Customer did not leave a comment.

ira L. 
Rating:
5.0

Customer did not leave a comment.

Maureen W. 
Rating:
4.0

Customer did not leave a comment.

Roy J. 
Rating:
4.0

Customer did not leave a comment.

ROY J. 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
4.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Nothing, very pleased!

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Super nice over there! We had forgotten the dolly at home and the owner called to remind us rather than charge us for the dolly. Very good experience all the way around!

Casey M. 
Rating:
5.0

UHaul could give better support to J&R Storage for the service they provide. Hi

James A. 
Rating:
5.0

Very friendly, and very helpful!! It's my second time using this location and I will always go there!

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

This is the first time I used this location and the guy running it did a great job. I was under a time crunch last minute things going on with me. I had to change size of trucks then truck might not be back in time he was able to work with me this time and everything worked out. Next time I need a truck he's who I'm calling .So what to do to improve ? make all our locations lick this one.

Scott F. 
Rating:
5.0

Very convenient and helpful!

Doug B. 
Rating:
3.0

Customer did not leave a comment.

Terence M. 
Rating:
4.0

I was not impressed with the Approval process. I had to sit for 10 minutes to “Wait for Approval” because I didn't get all four corners of my Driver's License uploaded.

Brittany H. 
Rating:
5.0

easy, convenient, professional and accommodating. would definitely use again and recommend this location. Thanks. Sharon Yeager

sharon Y. 
Rating:
3.0

Customer did not leave a comment.

Jeanene R. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Nothing No complaints Owner was very nice, even though my nephew was late picking up the trailer. I would highly recommend this establishment. Was also glad I could pick it up on a Sunday.

RENEE H. 
Rating:
5.0

I have no problem with either locations. However I have a huge problem with the call center and I would likely never use uhaul again unless the problem can be resolved. The call center sent me to a storage unit for my free one month rent that wasn't a uhaul storage unit. When I called to complain, they said oh well sorry but you have to go an hour away and use that storage unit.. ... so I paid for the unit out of my pocket hoping to be reimbursed which I was not or will not. I would understand if it was my mistake, but it was not which I why I feel uhaul should reimburse me for the monthly storage cost of $65.

Mark Z. 
Rating:
3.0

When we got there, we were told that they would NOT honor he 30-day free storage. Not what was expected!

Diane G. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

That guy at J&R was friendly and made sure I knew what I was doing.

Michael P. 
Rating:
5.0

got it, got hooked up, got out ... very quickly!

James D. 
Rating:
5.0

The ONLY comment I have is the truck seemed to be a unnecessarily ride. I was on country roads, which could factor into that, but was surprised how much I was "bouncing" in the seat.

Jesse C. 
Rating:
4.0

It was drop off...drop the key and contract, the office was closed.

JIN S. 
Rating:
5.0

Very friendly and helpful

mark Z. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Very thankful for the location and helpful staff..we have used u-haul in the past...very good.

JOHN K. 
Rating:
5.0

Great service. Joe is great.

TIM D. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE D. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Great job from Joe!

TIM D. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

sue K. 
Rating:
5.0

Customer did not leave a comment.

thomas V. 
Rating:
3.0

The description of where the keys were was different than the instructions. But overall it was good experience. The instructions wanted me to drop at another location. Which made not sense since I had to leave my care at the pickup location. Thanks

Edward G. 
Rating:
4.0

Customer did not leave a comment.

Paula J. 
Rating:
5.0

Very nice man to work with, highly recommended!

David M. 
Rating:
4.0

All good

RICHARD J. 
Rating:
3.0

When I rented this truck I told the seller I wanted to return the truck in Johnstown Ohio which was 10 minutes from my location. No one mentioned anything about not being able to do that. Overnight I received an email with a different drop off location 30 minutes away. When I called to see why I was told the location I wanted for a drop off was full. Why couldn't someone have let me know that when I rented the truck the day before. I'm in the process of moving and this extra hour of the day wasted was not needed today.

scott M. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Customer oriented. Friendly. Helpful. The way a business should be run.

Fred K. 
Rating:
3.0

I was given the wrong dolly. I was given a regular dolly. I needed a flat one with wheels on the bottom to move the piano. It was frustrating, although it did work out. But pianos are REALLY heavy.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Clifford W. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

No improvement needed here! Joe took good care of me. No one else seemed to be able to come up with a 15' with a ramp? Got me in and out in no time! THANK-YOU!!!! Allan

allan B. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
2.0

Customer did not leave a comment.

kate M. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Make sure that J&R Storage has smaller trucks available for local use (Chardon). It is not convenient or economical to go to just any location. r

James A. 
Rating:
5.0

Customer did not leave a comment.

forest E. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

joe B. 
Rating:
5.0

Very friendly and personable. Highly recommend

Christina W. 
No reviews have been submitted for this location.

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