Customer Reviews for Jasper Sales & Rentals LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jasper Sales & Rentals LLC

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mario A.
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The gentleman that assisted me was very helpful at the time of pick up and drop off, very nice.

Greg C.
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Rental went very well. Trailer towed very nicely. All around, a great experience.

BRIAN H.
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Customer did not leave a comment.

Dale F.
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Ethan E.
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I picked up the trailer at the Jasper location, but once I got it all loaded up and on the road, I realized that the trailer lights were not working. This needs to be something that is checked at the pickup location when the unit is picked up.

JOHN K.
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The gentleman I turned my rental trailer in to was friendly and got me quickly on my way.

Beth C.
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I got to the location and no one was working although the sign said open and the hours of operation showed that it should've been open. I tried calling the business numerous times. Even tried to call to let them know the blankets I requested were not available and asked for a call back... of course, no call back. Extremely disappointed!!!

Robert H.
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Customer did not leave a comment.

Keith B.
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We were disappointed that we only received 2 dozen blankets at the pickup location and weren't given a credit for the 2 dozen we didn't get. It was the Uhaul employee's issue.

Jennifer B.
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Just call the owner of this branch. He went above and beyond to book the rental and even showed up early on moving day, just to be sure that there would be no complications. He was very professional, friendly and accommodating.

Jim G.
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mike B.
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everything was great, very friendly people

Bryce C.
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Eva B.
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Went way above and beyond. We needed the truck 3 days longer than anticipated. Your staff was so understanding about needing extra time. I am so appreciative for the understanding. My daughter is going through a divorce, and had to move everything into a storage unit. It took more time than expected. Your team is outstanding. Thank you so much for such awesome service. Kudos

Kristi C.
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Dispatch call center was rude and unorganized. Did not seem to understand what was happening. Spoke to 4 representatives before issue a were addressed. Never did get the correct size truck.

ed L.
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Outstanding service! They do UHaul proud!

Charles H.
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Guy was very nice

Greg H.
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The local U-Haul business did an excellent job handling rental and customer concerns/needs. I will use them again without hesitation and recommend business to family and friends. Corporate U-Haul representatives confused me with unneeded phone calls and emails. Corporate U-Haul also invalidated one contract I made with local dealer (very confusing).

JUSTIN D.
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Jennifer B.
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April W.
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Danny H.
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The manager at this location is very friendly and helpful I don't believe anything needs to be changed here

Scott K.
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Robert H.
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Great experience.

adrian M.
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Leidy P.
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James M.
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Very friendly, effective and efficient...Thanks

William K.
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The man at the store was very friendly and helpful. Issue with online pickup: I had originally set up my order for a different location in Jasper Indiana (which would be open till 6pm on Saturday). But later I got a call from uhaul saying the truck wouldn't be available at that location, and so the person on the phone switched me to a different location in Jasper, which is only open till noon. I wasn't sure if I would be able to make it by noon, so (if I recall correctly) the person asked if I would like to be set up for 24hr pickup, and I said sure. Well, when I got to the location, I tried a lot of ways to pay for my order online, but the system kept asking me for a password -- but I had never set up a password. Fortunately, I arrived before noon, so I was able to complete the transaction manually - I but I would have been stuck if I was there later than the closing time!

Steven M.
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Patrick M.
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David T.
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Scott B.
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Last minute rental. Couldn't have been easier. Thanks

Jordan D.
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Your sales associate is a professional moron.

MICHAEL H.
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Virginia W.
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Sarath L.
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Thank You Jim

Steven S.
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Theresa M.
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You made me pay $14.00 for insurance for four hours of use! Also I wanted a full sized pick up so I could get into it. I'm 68 with bad hips. No running board put in pain all day today! You gave me a enclosed truck! It was rough. Your $19.99 price is very miss leading. I paid $77. To move a bed from Jasper to six miles south of French Lick! I bought a mattress and box springs from the UHaul dealer which I delivered to my house which he should have delivered for free!

Aaron H.
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Staff was very helpful and friendly. A very good experience from pick-up to drop-off. Would recommend to anyone in need of a truck rental.

Mark S.
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Customer did not leave a comment.

Brad S.
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Tracey W.
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Morgan M.
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Nora G.
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We were impressed and well satisfied.

Mark S.
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Wiliam K.
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Jacqueline H.
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Jordan S.
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Very fast and trusting service

Sandy D.
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Mark H.
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Redden T.
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Nothing. The customer service was great! The truck ran great. The employee allowed me to use a dolly to move with with no extra charge. The experience was great!

Mark S.
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Charles E.
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Tim W.
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JOHN H.
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JENNIFER L.
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Such a nice owner. So helpful!

Mark S.
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Sally R.
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Need updated trucks. Other than that this was a great place to deal with.

Barbara C.
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Cliff M.
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Very helpful and friendly we will most likely be using this location again

George B.
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Can't think of anything to change. Trailer pulled nice. No problems. Dealer very good.

Barbara C.
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kurt B.
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Catherine B.
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Jeff S.
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Pamela U.
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Nabil M.
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Convenient drop off. I wish the system would tell me the location was closed on Mondays. Or maybe add a sign at the key drop-off box to do the check out online/app.

Debra N.
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Barbara C.
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The transmission shifts very hard and delayed

Dee B.
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Staff was friendly and helpful. The trailer worked exactly as expected l.

Dana M.
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Don T.
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Michelle C.
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MICHAEL M.
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Fire the management who apparently force the 800 operators to adhere rigidly to their script and don't allow them to think for themselves. it is extremely frustrating to deal with someone on the phone who cannot or will not answer a simple question.

Mitchell A.
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Customer did not leave a comment.

Lisa E.
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The gentleman who helped me went above and beyond. Was very courteous and kind!

Charles F.
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Very helpful getting me on my way. I will definitely use him again. Trailer was a cinch to tow, however, hitch made plenty of noise...for 1100 miles. Not a U-Haul problem, but should be addressed at rental.

Roy M.
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Very kind

Austin S.
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Sign said rental returns around back, beyond that there was no other sign saying where to leave them

EUGENE M.
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Lisa G.
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Patricia F.
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Juno F.
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I don't think it was the location but U-Haul online that only sent me a text at stupid o'clock in the morning to say my location was changed. I only found out when I went to the wrong location.

Roger W.
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Mark K.
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David R.
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Walter C.
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Great place, great staff, perfect service!! I wish all U-Haul locations was like this. Hands down the best service I've ever experienced. Thanks Jim!!

Charles U.
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John M.
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Excellent service, explained all details very well. Thanks for the good experience.

Michael G.
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Ray S.
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Danny L.
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Nothing i had a excellent experiance.thank you.

John K.
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Kevin R.
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Steve M.
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damon J.
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All okay cool wah hoo!!

John L.
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Monica E.
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Jessica L.
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They went above and beyond on helping me! Would recommend to anyone that needs a helping hand!!

Robert D.
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They were helping me all the way thru process. They were both great to me.

No reviews have been submitted for this location.

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