Customer Reviews for Jass Gas LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jass Gas LLC

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yassine E.
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in and out seamlessly. very helpful crew

Dana B.
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Clarify the rest of the process!!!! It was emphasized online to do the whole process on the phone. Then I arrived at the location the next day at my scheduled time only to find out that the location doesn't use the online system!!! Honestly would like a refund because I was on time and no one came to help me. I called the number and stayed on hold for 30 minutes to be told that my transaction wasn't in the system. I almost had to pay again because my confirmation number wasn't showing that I finished paying once someone did show up and they looked me up. The truck was great but that 30 minutes was extremely frustrating. Please give me a refund.

Lee Ann P.
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very rude at this location and truck was dirty and a peice of junk

Tamra M.
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Customer did not leave a comment.

maureen T.
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Now HERE is a UHaul location that is a credit to you!!! Wonderful service and very accommodating

Jennifer H.
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So easy and convenient to use.

Angelica R.
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Great customer service and they were ready with everything!

MAQSOOD H.
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Very good guy helped me a lot

NOUBAR T.
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Customer did not leave a comment.

Danequa G.
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Customer did not leave a comment.

Shlomo A.
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you are too expensive

John R.
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Customer did not leave a comment.

Jose S.
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Customer did not leave a comment.

Allen O.
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I rented a 15' truck. When I called to verify availability I was told it was there. When I picked it up I said to the man serving me that it didn't look like it was 15' long but he assured me it was. When I got to my place to load I had trouble getting all my stuff in; so I measured it. The truck was a 12' truck. While I was driving on a highway a large panel dropped off the dashboard onto my legs. This was not a pleasant experience.

Edie R.
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Customer did not leave a comment.

ALEXANDRA D.
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Customer did not leave a comment.

Eugene G.
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Customer did not leave a comment.

LAWRENCE C.
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Nothing , everything was great

DINO P.
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Put gas in the I haul and as the guy if it was good enough, and they still charged me a $30 fee. Pretty scummy.

Eduardo L.
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I rented a 15 foot truck. Check in was straightforward. Truck was as expected. I had reserved 24 furniture pads, but none were available. I was told to drive down 1/2 mile to UHaul Facility to get pads. They did not have them for 'rent' there either (although the offered to sell them to me for >$7 each. When I returned the truck I asked to make sure that I wasn't being charged for the pads. I was assured that I was not being charged, yet my invoice had a $20 charge for pads I did not receive. I am awaiting resolution. My recommendation is not to allow people to reserve equipment that you don't have available and only charge customers for equipment you are able to provide.

Cameron G.
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I ordered 6 packing blankets and he only had one. But he was incredibly nice and helpful, both at check-in and checkout.

Jonathan H.
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Customer did not leave a comment.

Tanbeer M.
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Took three cancellations before got my truck

Reinaldo V.
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Customer did not leave a comment.

KADIRJEROME R.
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Customer did not leave a comment.

Bob G.
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Customer did not leave a comment.

John S.
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We had made reservations on the phone the night before. When we went to pick up the truck the guys there had NO IDEA! It took us 1 1/2 hours to finally get the truck. We were over charged by approx. 89 dollars. They even started our time 1 hour before we left! The man told us there it is go and take it, and NEVER told us what one it was! Also the inside was gross! Had Gatorade bottle in door, that is how much they cleaned and sterilized it!! UGH!!!

Patrick H.
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Customer did not leave a comment.

JOYCE O.
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Everything was great

Mateusz K.
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The representative told me that the gas tank is full and will have to “fill it” up even though the meter on the dashboard was not completely on the full line. Did not have time to dispute because your company already sent me to a completely different and further location where I could not pick the truck up until 8 vs 7 am as we originally had agreed upon so I was running late. Then when I filled the truck I completely overfilled it. Don't say it's full when obviously it's not even close to full. I prolly put in $10 than is needed.

Jordan L.
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Make sure truck is properly disinfected

MICHAEL T.
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I reserved and paid for a trailer to be picked up in the Saddle Brook location. They called me and asked me to come in our early cause one of them need to go home. When I got there they sent me to another location to pick up the trailer which charged me again for the same rental. Now I have to spend time on the phone with U-Haul to get my money back for paying twice for the same rental

Bin L.
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Customer did not leave a comment.

Brian K.
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Customer did not leave a comment.

Alexander L.
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Old truck

William Q.
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Very good professional service

Evelyn O.
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Nothing

odalis R.
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Customer did not leave a comment.

Jonathan C.
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The 2 gentleman that handled the rental was very very nice! Would definitely go there again.

Carmen V.
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They are very nice and knowledgeable

Marilyn P.
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Customer did not leave a comment.

vinitkumar A.
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Customer did not leave a comment.

Chiara P.
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Pick up at Jass Gas went smoothly. The man working was very kind and professional. It was a wonderful experience and I would definitely recommend using this site to anyone else.

Donald C.
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to tell on one ways where to drop it off

Bryon J.
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Horrible and dishonest

Laura M.
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Make sure, if it snows, the vehicle is cleaned off before pickup. Also, the rates are not communicated clearly. It cost more than I was aware it would.

Maria R.
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Customer did not leave a comment.

Jonathan S.
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Customer did not leave a comment.

Steven M.
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No gas and had worry key for truck 3 times

Jay L.
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Hello, We were given a UHaul with 1/8 of a tank in it. We returned it with 1/8 of a tank and were then charged. We have tried to call Jass Gas numerous times but they have not picked up the phone! The storage area of the UHaul was also dirty, with residue from previous use (a party - strip confetti) on the floor. I would not recommend and moreover I am seeking a refund from UHaul/Jass Gas. I will contact UHaul if no one responds to this review.

MICHAEL V.
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Customer did not leave a comment.

beatriz S.
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I went on Sat to rent for Sunday since in my area most places not open Sunday. When I arrived Sunday to pick-up mt Uhaul, the attendant said he didn't have the truck I reserved (for $19.95) he said I was sent notification but I did NOT receive a call !! He tried calling Saddle Brook location which is NOT opened on Sunday. There was a truck their but the cost was $29.95 but because I needed the truck (as I scheduled the movers) I had to take the more expensive one. He then asked a million questions which was never asked on Saturday when I did the original reservation. He also did NOT tell me I could rent the dolly which I needed but then after waiting 25 mins to straighten out the truck issue he said he would have to start the paperwork all over again.....ridiculous !! I should have been given the truck he had there for the price of $19.95 as my original reservation especially after I was NOT notified the truck I reserved a day before had mechanical problems.

Maria P.
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always a pleasure

Jonathan H.
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The operator of this U- Haul location was extraordinarily nice, helpful, and a pleasure to work with. The rental service was very efficient and the location convenient. Overall, an excellent experience.

Sergey Y.
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Customer did not leave a comment.

Tudor S.
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The service was OK, but the billing was wrong. They charge me extra 5 miles and after I call them, they charge me one other 5 miles extra, all together extra 10 miles , means $10, for nothing. Probably the desk guy, don't know how to do it. The car , a GMC, even new ,5844 Miles on board plus 30 miles made by me, bad engine.

Nicola H.
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The mistake i made was not to fully check inside the van after I was in a rush to do stuff as i was delayed location they very slow speak little english. The was a something oily in the van i thought it was from washing the van but it messed all my boxes and soiled my stuff that i was moving. I am not a happy customer.

Edwin S.
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Customer did not leave a comment.

Michael S.
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It took more than 30 minutes to process my papers, the steering wheel was dirty.

Shalonda S.
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Make sure the requested pickup materials are available at pickup

Gustavo R.
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Customer did not leave a comment.

Roni W.
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Customer did not leave a comment.

Gyan D.
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Customer did not leave a comment.

Stephanie C.
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They're such nice people! They help you with anything you need to know and will do their best to make sure you got everything you need. I will be doing my rentals from this place! Thank you!

georgios P.
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Customer did not leave a comment.

victor B.
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Customer did not leave a comment.

Lindsay G.
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I didn't get my $24 credit otherwise I would have gave 5 stars

John V.
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Customer did not leave a comment.

Ronald W.
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I had placed a reservation and it still took near 40 minutes to get the truck on top of being asked to fill out the same information again that I had already filled out when I reserved online. Then I get the truck and there's literally no gas in it. So now I have to spend near $70 to fill it. I drive off and the steering is ridiculously loose, if I didn't have experience with poor trucks this would've been dangerous. I open the rear of the truck and there's literal dirt and rocks in the back, very dirty. The lock that came with the truck to lock the back also didn't work. It was an overall very poor experience.

Vincent H.
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NA

Lahai G.
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Customer did not leave a comment.

Jose D.
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Customer did not leave a comment.

Thomas R.
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Customer did not leave a comment.

helen C.
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Customer did not leave a comment.

Judy C.
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Good location, close to home - didn't have to travel too far to return the vehicle.

Stephanie A.
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We were way over charged and when I called to be refunded I was basically called stupid and laughed at. How DARE YOU!!!!!

Estefania L.
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Customer did not leave a comment.

Dayne M.
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Originally was told that the pickup location would be in Englewood closer to where we were moving from. Instead had to use this location which added an hour to our driving time.

Carlos V.
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The Indian Guy was Exelent a d very interested in helping me in all he can do.

MARIA P.
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Customer did not leave a comment.

betys S.
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Customer did not leave a comment.

Vivek S.
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Customer did not leave a comment.

Milton V.
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The customer service was great, thanks

Alyssa P.
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Gave me a brand new van with less than 100 miles on it. It was spotless. Customer service was quick and easy. 10/10!

Ramon D.
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Customer did not leave a comment.

Amit D.
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Customer did not leave a comment.

angela C.
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Customer did not leave a comment.

Lisa Marie M.
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I was charged for gas although I put the gas back to the exact same level. I video recorded it before I left the location but unfortunately at the return my phone died and I was unable to show the attendant. On the contract he put the amount half way between 3/8 and the 1/2 mark but it was slightly towards 3/8 when I picked it up and I didn't knw how critical anyone could be when it wasn't at a marked line. I have the video to prove it now but I have already left the station. However, we were asked to pay for 2 gallons and out of my dismay we settled on 1 gallon, although there should have been no charge.

Carlos C.
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Truck parking area abit disorganized

RUZDIJA D.
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Customer did not leave a comment.

Richardo U.
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Maintain your vehicle engine light was on the brakes was vibrating when you stepped on it

Marcelo A.
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Customer did not leave a comment.

Jazmine B.
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Customer did not leave a comment.

michael Z.
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Customer did not leave a comment.

Sebastian B.
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Customer did not leave a comment.

Hyson V.
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the location was late had to wait for employees to open bookings agent told me. 99 a mile returned vehicle location said 1.99 mil

chikaodiri O.
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Excellent costumer service.

Eve L.
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Attendant was very helpful.

CORA H.
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Super excellent service! Very polite, helpful, courteous, just really nice people. Checking my truck back in was smooth and swift, no issues.

ivan C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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