If you rent from this location take pictures of fuel and the back cargo area before you leave . They charged me for fuel and I had to put fuel in it before I left. When I got to where I was going to move from I had to clean rugs and garbage out of the back and they would not credit me for having to clean it out. Use one of the other u-hauls in hartselle is recommended.
Jl P
Customer Reviews for Jay Store LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Its a gas station that only had the one truck. I waited 30 min while the clerk was on the phone with someone to approve my rental that I resereved online. I even showed my rental agreement to her.
Dustin HSignature was forged on the documentation and an extra charge was made that I did not want or authorized.
Charitee TThey need to Have someone knowledgeable on site during work hours to help the customer drop off the keys or clear instructions on what to do by the drop box via QR code scan after hours. It was not easy to do.
WILLIAM CIf I were Uhaul, I would reside to allow this place to operate under my name any longer. Totally unprofessional and intentionally lying regarding mileage on the truck at pick up. They also added insurance without my knowledge after I declined it when I made the reservation.
ANGELA ITrain all your employees to be as kind & helpful as Monique M., an excellent wmployee...
LAURIE D