Customer Reviews for Jaya Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jaya Auto

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Branko N. on

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If you don't know how to resolve all the negative comments, since the year 1945, I can't see mine making any difference.

Jose G. on

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Roberto C. on

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edwing S. on

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Mario P. on

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HECTOR S. on

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Very good

cathrine G. on

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edda M. on

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Got to the place it was raining the guys looked as if he didn’t wanted to work. He proceeded to take the key for the inspection told me to sit and wait I decided to go outside place is dirty. A female came asked if I needed help I said he is helping me she went in when the gentleman cake back he said with an attitude there will be charges I ask for what he never said what for I went in he said you could leave She will finish referring to the female I wanted to show her the photos she said I don’t need you to close your account I said I need something to proof I brought it she said you pay with CC I said yes well I don’t need you go. I was testing to explain issues I had they didn’t want to listen to me. I then get an alert. I was being charge an extra $196.88 and they don’t know what’s it for. Really I will fight it with my bank.

jerry E. on

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Charles J. on

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luis L. on

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KIAMIAH S. on

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Tell peopke in advance the store is close. So you will have to do it manually. Had to pay over the phone which i don't like. Many people calling me bc the truck wasnt properly dispatched (while im driving a big truck i dont know how to drive normally and while moving) most likely this is my last time renting from uhaul it was my first and last

Joaquin M. on

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Julian A. on

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Yudelmy C. on

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Mary W. on

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Edward G. on

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Freddy C. on

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Elsie P. on

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Jose M. on

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Jeanette G. on

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maritza M. on

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Sal P. on

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Rude and no help AT ALL!! Company needs to make sure all of their employees are on the same page before they incorrectly charge someone’s account without having authorization to do so. And I will be calling the corporate office if this isn’t corrected.

Angel T. on

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i had problems dropping off the u haul truck. Customer service changed mutliple dropoff locations. made it a hastle for me. i suggest to have your vehichles with some type of tracking device that shows up to where the u haul truck is. making it easier to locate and close contracts more efficiently without having to bother the customer for details. but service super awesome :D

Kevin D. on

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Was not given contract or receipt, had to purchase 4 way extension wire to hook my vehicle to trailer and no help to connect the heavy trailer to my vehicle. Tires were miss matched and rims were rusty. Trailer insurance was added even though on my online reservation I refused it and when I picked up the trailer I was never asked and it was added on anyways.

Angelica R. on

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my uhaul wasn't equipped with what I had requested so I had to go to another location to pick it up. The people were EXTREMELY rude and unprofessional. I will never use Uhaul again and will never recommend these two locations.

PAUL E T. on

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directions for drop off were terrible. Drove all the way to Vero Beach, and drop off location was a stones throw away

FREDDY C. on

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Luis L. on

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good atention

richard P. on

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CARLOS P. on

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Roberto L. on

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Muy bueno

JOSE S. on

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Great people

Michael S. on

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Jessica G. on

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The lady that helped me (sorry I can't remember her name) was very nice & personable. And even though I got there 10 minutes before they closed she let me wait inside the A/C while they closed up & I was waiting for my ride to pick me up.

ZAIDA D. on

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Excellent customer service.

COREY S. on

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Xiomara S. on

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this was a rip off I rented this truck sat and returned same night dropped keys at box at night I put more than half tank of gas when they gave it to me with 1/2 tank full and They charged me over 200.00 when I only did 2 trip with a total of 28 miles or maybe max 35 while we get the ruck to the house and stop at the gas station I been trying to contact them since than and 1 st week they said I had it to wait till Monday to be contact 1st week passed I called back again and now they said uhaul rep manager is on vacation I have to wait another week now another week just end and no one have call me back unreal

Luis G. on

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I suggest that this location would actually have someone who knows how to work the system on how to rent the trucks. The lady was having a hard time trying to figure out what to do. I confirmed my uhaul order online and it took a hour to even receive the truck once I got to the location. It'll also help if they had the proper equipment necessary. They charged me for two hand trucks when I only asked for one. Then come to find out they didn't have any hand trucks what's so ever. I had to drive to another location and pay again adding miles to the uhaul just to be able to rent a hand truck. Also the truck was not in good working order. It was sluggish and horrible to drive over 40 mph. Over all this made my moving experience a lot harder.

Zujeily G. on

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Michael C. on

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no one confirmed the odometer reading with me when checking out the truck. I made a personal note of the odometer before I pulled out. There was a question of the mileage upon turning in the truck. This would have been avoided had the truck been turned over to me properly. I will not use this U-Haul location again.

Jennifer M. on

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on

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make sure the reservation is sent to pick up and all equipment is available, did not have dollies as reserved,didnt recieve a proper contract, recieved a poorly printed piece of paper, if sent to them again will find new company to rent from, was not a happy experience