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Kaitlyn H
Customer Reviews for Jayden Auto Sale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome guy
MATAN AN/A
Toccara AExcellent Service
JAMES HGreat experience
adrianne oCan rented was in wonderful shape. Great customer service and prompt and accommodating.
Steven JFAST,FRIENDLY,GREAT SERVICE VERY HELPFUL EVERY TIME THANKS GUYS! WILL MAKE SURE TO SEND MY PEOPLE YOU'RE WAY
ANTHONY PThe power steering and the steering wheel were off. The U-Haul sign on the wheel was facing right even though the wheels were straight. The cabin was clean and the bumper was tied with zip ties.
Jhasmun JNothing Everything was fine with me!
MELVIN NAwesome
CLAUDE LGreat customer service
Lynnette Mthis was the best location i’ve ever been to. the staff was very friendly & they make your experience great. i’d recommend this location over any houston uhaul locations - hands down ; thank you Joe
LARRI BGREAT CUSTOMER SERVICE! TRUCK WAS CLEAN AND READY TO GO! CONVENIENTLY LOCATED BY THE AIRPORT
MICHAEL MMy pick-up appointment was for 9 am. The location didn't open until almost 10 am. So that set me back on the schedule I had planned. Then I was falsely charged for gas. Was not a good experience.
Louis EGreat community location always great customer service love this location.
Susan MInconsiderate of time
Kristy MRead my account and the call to action report. I will never use U-Haul again.
DANIEL GGreat job and great service
derrick dGreat service, and great location will be back for trucks in future
MALCOM WHe scammed me and kept running my credit card
Rachel ZJoe was Great!! Easy to communicate with and efficient!
Walter DJoe was the representative that assisted me. He noticed the tail light wasn’t working on the trailer and he went out of his way to troubleshoot after finding out nothing was wrong with the trailer. He narrowed it down to a fuse blow on my vehicle and I was able to get it replaced before taken off. This is customer service!!! I give Joe and his service center an A+. Thanks again Joe!
Mickey AI appreciate everything the staff did for me and my family!
ANDRE FSo happy the we have U-Haul in our neighborhood that’s happy to serve us always a pleasant experience with George
SUSAN MWhen I made the reservation, I requested picking up the 26-foot truck and 12-foot trailer at a U-Haul location that is only two miles from the home of the person who was moving. He is elderly and disabled, so I offered to rent the truck and trailer for him and to assist him with the move. It is difficult for him to drive, so a short trip taking me to the truck site would be the least inconvenient. U-Haul - despite THREE separate requests - said my ONLY choice was this location, over a HALF-HOUR drive in Houston rush hour traffic from his home. I called this location, which opens at 8:00 a.m. and told the manager I was on a serious time crunch and needed to pick up the truck and trailer the next morning right at 8:00. He said that would not be a problem. He said he would have the truck and trailer all hooked up and ready when I got there, and HE would be there at 7:40 a.m. so I could depart quickly. NONE of that happened !! 1) I arrived at 7:40 and no one was there. Waited until 8:00 and still no one. He never showed up at all. Finally, one guy arrived, but not the manager I had talked to. 2) The truck and trailer were NOT ready. 3) The truck only had 3/4 of a tank of gas. 4) I had to help the guy hook up the trailer because it's too heavy for one person (I'm 77 years old with a bad shoulder). 5) Then I had to assist him getting the dollies and pads I requested. 6) He also had NO paperwork done. 7) Then the boss - the one who said he'd be there at 7:40 - CALLED my phone and I had to assist him doing all the contract info over the phone, including having to scan and send both sides of my drivers license while standing in the middle of his lot. By the time I actually left the site it was 8:45 and I (and my disabled elderly friend) again had to drive another half-hour back to my friend's home. (Have you been in Houston traffic at 8:00 on a Friday morning? It's a nightmare.) This site promised a lot. But produced a lot of nothing. I'm more upset with U-haul than this location. They had weeks of notice to have a truck and trailer at a much closer location, but chose not to for their convenience, not the customer's. Horrible service.
CHARLES WU-haul provided the worst services possible. The truck rental had endured (3) incidents and the wait time for a response was terrible.
Carington C100% good
Dealia PI always use this location. The beat
Caprisha JNot a good experience
LaSandra DBetter parking
Deonish JLove love love there service here. Best customer service in town.... Thx Joe
babara fGreat Prompt Service and Clean as well as Maintained Nice Vehicles
kam kNothing
Derrick BOwner was very responsive. U-Haul scheduling messed up the order, but the owner was very helpful. If I ever have to use U-Haul again, I would gladly use this location. U-Haul has not been able to actual fulfill my order on multiple occasions, but the owner here is great.
ZACHARY FReservation method was excellent. I did not like the experience of hitching the trailer though. It was deep in the back of the yard at a weird angle between a uhaul truck and another trailer. Rather than just roll it up and hitch it cleanly, I was asked to reverse and hitch. Driving off with it and not scratching another property was rather difficult. I've had it rolled up to my car at other Uhauls before. I will be looking for a separate location if I ever need another trailer rental.
Erik MThey always have exactly what I need very easy process, in and out with no problems these guys are great .
Alisha LThey sell cars,truck and atvs,good customer service, for that area
robert tI've dealt with various U haul businesses and they were all very professional. This location just seems to be community friendly. Good costumer business and conveniently located I've dealt with various U haul businesses and they were very professional. This location just seems to be community friendly. They promote good costumer business and being conveniently located is defined a plus.
Cynthia JGreat expression
Tralena SGreat check in.
Marico SThe flooring is was nothing but mud; hard to drive in.
Reymundo RI have not had any problems til Joe or his dad wasn't there the truck was awful.
Tanika TAfter-hours key drop off not accessible. No instructions for after hours
Keshia GI’d recommend this place to anyone. I’ll definitely go back. Appreciate the helpfulness of this location.
Bryan ENothing needs improved I liked the customer service provided, the owner was very helpful, and didn't make me feel rushed. I definitely recommend this Uhaul 👌🏻
FAUSTINA OEverything was Awesome Great Customer Service they was very attentive to all our needs/questions. Rates wasn’t expensive. Vehicle was clean and sanitized. I was late bringing the truck back a (day) Late no issues they worked everything out with me. Thank you all for everything! HIGHLY RECOMMEND!!!
Jacqueline AI was disappointed, the price changed twice after I returned the truck.. It was a bad experience overall. I rent U-Haul trucks all the time very frequently, but this was my first time using this location. A lesson learned.
Corinthians CUnfortunately they were very crowded due to lack of room to park trucks. Good location and guy was more than welcoming and helpful. No hassles about the dirty truck from the previous uhaul dealer. Said he would clean it for his next customer. This guy just needs more space for so many trucks!
Veracity TGreat service No complaints definitely will return.
Random jYou are good
JUDEMARKARBAR Ilooks like a sketchy shop
Amirta HNothing I know of everything was great.
DeAndre BThe guy was very nice and patient with my daughter.
JOBINA PHi the Uhaul i rented was not working properly every couple of miles while driving the uhaul could shake. This was very scary due to I was driving on the freeway can could of cause a accident. Also I left my apple watch in the uhaul by accident and now its no where to be found. Angel Moreno 281.451.1995
Angel MVery convenient
Charlotte WGreat customer service
Blake R