I turned the truck in almost 2 weeks ago and received an email stating that my card was charged today for fuel. When I question this, I was told that I was sent an email to dispute file charges, which I never received such email and to add insult to injury, I actually filled the fuel back to more than the initial setting.Dantavious L.
Customer Reviews for Jays Hydrographics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don't know the young lady at the front desk name but she was very sweet. I would recommend this location to everyone I know in need of a U-haul. THANK YOU MARGUERITE JORDANMarguerite J.
Customer did not leave a comment.Tim S.
Customer did not leave a comment.Charles C.
R, sales person, provided excellent customer service! We will use this location again. Thank you, C&SO C P.
Customer did not leave a comment.Marie P.
Customer did not leave a comment.Margie N.
Customer did not leave a comment.Nikolas D.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.curtis A.
I am currently arranging a refund for utility dollies i never received with my rental truck but have been charged for. The rental location has no idea what I'm talking about. However, I am allowing time for the situation to be corrected before escalating this to a higher level. I have spoken to multiple customer service reps about it who all said I would not be charged. The truck was in good functioning condition, it was however not as clean as the agreement suggest that it should be upon receiving it. I was satified with rental and mileage pricing. This was my first encounter with UHaul and im not sure if I would utilize UHaul's services again. My experience could have only been negatively impacted by the locations lack of reachability, concern, and knowledge but that unfortunately made the entire day of moving far more difficult and inconvenient. By the time I paid the rental charges, spent 45 minutes on hold with customer service about the equipment we did not receive, having to go to a home improvement store and purchase the equipment I needed, then still being charged for the missing equipment I felt like it'd have been simpler to just have paid 4x as much for a team of movers to do it all for me.Corey H.
Customer did not leave a comment.Kacey E.
Have the vehicle ready and someone at the location you recommend to pick it up at one the reservation day. Not me having to call to inform you that there was no one at the location. And to find out that I would have had to wait 2+ more hours before someone would make it. Thin after finally finding one, it rains delaying my plans even further so that is why I was not able to use the estimated miles. Because it wasn't worth getting my furniture wet. So I'm expecting my $50 refund since your guarrentee was worthless. Sincerely, Unhappy customerTammy J.
Customer did not leave a comment.TRACY H.
Customer did not leave a comment.Rebekah S.
Customer did not leave a comment.Lanette B.
Customer did not leave a comment.charles P.
I ordered and paid for a furniture dolly and hand truck that was not on the truck when I arrived for pick up. The location was closed so I was unable to get any for the move. U-Haul did issue a refund for the dolly and hand truck, but no other compensation for the troubles.Amber B.
Customer did not leave a comment.Rebekah S.
It took over an hour to get the paper work in order for us to leave because of corporate computer problemsmichael L.
Send customers to Jay's in bessemer alabamaMark G.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.James N.
Seat for the customer to set while giving information and signing form.JANE H.
Everyone was friendly and professional. The tow hauler performed great hauling my Grand Cherokee. I will use them if I need to use UHAUL again.Aubrey M.
My trailer was not hooked up correctly. It came off the trailer hitch ball and could have caused a fatal crash. It was not tightened down properly. I barely maintained control of truck. Issue was witnessed by 10 sheriff deputies that assisted me and hooked up trailer properly.Judith K.