Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was charged an additional 148 after drop off without being advised. Says they charged for a cleaning fee. Only had truck 9 hrs and with fuel expense and fees was charged over $300
WILLIAM M
Rating:
5.0
Customer did not leave a comment.
JANET H
Rating:
5.0
Customer did not leave a comment.
TASHA G
Rating:
5.0
Customer did not leave a comment.
TASHA G
Rating:
5.0
Customer did not leave a comment.
DAWN G
Rating:
5.0
I have used this location multiple times and the staff is always wonderful.
WILLIAM Y
Rating:
5.0
Customer did not leave a comment.
ASHLEY W
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER R
Rating:
5.0
Customer did not leave a comment.
Dural O
Rating:
5.0
Very friendly. Very easy to do business with.
FREDRICK C
Rating:
5.0
Used this location several times for Uhaul drop off and they have always been very accommodating and helpful. Great service, great staff.
ANTHONY I
Rating:
5.0
Customer did not leave a comment.
GARY H
Rating:
5.0
I dropped a day early, so no one was there when I dropped, but it was clean and secure.
MONICA T
Rating:
3.0
Customer did not leave a comment.
RANDY T
Rating:
5.0
Great place! Friendly, fast service! Will definitely be back
BRIAN B
Rating:
5.0
Customer did not leave a comment.
DEMARCUS C
Rating:
5.0
Customer did not leave a comment.
TIMOTHY S
Rating:
5.0
Customer did not leave a comment.
TERIKA H
Rating:
5.0
Truly wonderful staff who went above and beyond. I can’t say enough about the superb customer service. If I ever need to rent another U-haul for any reason I will definitely be going back to this location.
Heidi D
Rating:
5.0
Customer did not leave a comment.
AMBER H
Rating:
3.0
Customer did not leave a comment.
Tara N
Rating:
5.0
Staff was very friendly and helpful.
James K
Rating:
5.0
Customer did not leave a comment.
Nicholas F
Rating:
4.0
The entire process was perfect. No complaints at all.
Kevin S
Rating:
5.0
Easy rental.
JAMES C
Rating:
5.0
Have the truck full upon pickup
Derrick A
Rating:
5.0
Customer did not leave a comment.
BRITTNEY B
Rating:
5.0
All is Well
DORTHY C
Rating:
5.0
Customer did not leave a comment.
Kamilah H
Rating:
5.0
I cannot say enough good things about my experience with this dealer!
VALERIE B
Rating:
4.0
Customer did not leave a comment.
Gary J
Rating:
5.0
Customer did not leave a comment.
BRIAN S
Rating:
5.0
The receptionist was beautiful. She had patient. She was concerned about the patron. What else do you need? Thank you
JANETTE H
Rating:
5.0
Customer did not leave a comment.
REGINALD T
Rating:
5.0
Customer did not leave a comment.
Tom S
Rating:
5.0
Customer did not leave a comment.
Cora D
Rating:
3.0
Customer did not leave a comment.
case a
Rating:
5.0
The truck needed to have cruise control but other than that everything was great!
Matthew H
Rating:
5.0
Customer did not leave a comment.
Tracy M
Rating:
3.0
Customer did not leave a comment.
Crystal M
Rating:
5.0
Customer did not leave a comment.
Angela M
Rating:
5.0
Nothing. Great 👍 👌
Ruby S
Rating:
3.0
Customer did not leave a comment.
mercedes j
Rating:
5.0
Nothing
Sally S
Rating:
5.0
Customer did not leave a comment.
CRIS S
Rating:
5.0
Customer did not leave a comment.
Robert C
Rating:
5.0
Customer did not leave a comment.
Michael C
Rating:
5.0
Customer did not leave a comment.
Doug M
Rating:
5.0
Dropped off at night and locked up the truck because we had pads and a dolly inside. They called the next day looking for the keys and were accommodating with my schedule to meet with them. Wonderful experience!
Sherri O
Rating:
5.0
Customer did not leave a comment.
Sandra N
Rating:
1.0
Jay's was fine - the problem was I had a reservation in Germantown, TN and they never called to confirm/schedule - I had to call. Then, when I called, they said "oh, we don't have anything within 50 miles of you." UGH - what kind of system allows a reservation THEN doesn't have a trailer???? That's just TERRIBLE.
Carey F
Rating:
5.0
Very easy and courteous agent.
James K
Rating:
4.0
Customer did not leave a comment.
BRENDA H
Rating:
4.0
Customer did not leave a comment.
BRENDA H
Rating:
4.0
Customer did not leave a comment.
Douglas Y
Rating:
5.0
Customer did not leave a comment.
ANGEL D
Rating:
5.0
Customer did not leave a comment.
SAMUEL S
Rating:
5.0
Friendly and helpful staff!
DAMIR C
Rating:
4.0
Customer did not leave a comment.
JARED S
Rating:
3.0
Would have been helpful, if someone was on site.
Robin B
Rating:
5.0
Awesome customer service. They hooked everything up and on I went. Great trip thank you again for the superb service.
EVERETT D
Rating:
4.0
Customer did not leave a comment.
gerald y
Rating:
5.0
Customer did not leave a comment.
SHAQUITA W
Rating:
5.0
Customer did not leave a comment.
LORI H
Rating:
5.0
Jennifer at the Uhaul dealer was great! Very helpful and knowledgeable about the equipment. Would highly recommend Jay's Paint & Body in Covington for your Uhaul rentals!
JASON R
Rating:
4.0
Customer did not leave a comment.
TRACEY H
Rating:
4.0
Customer did not leave a comment.
melanie l
Rating:
5.0
They provided outstanding customer service. I was afraid that I would not make it to their location before they closed. They graciously agreed to wait for me. I highly recommend them
DEDRA A
Rating:
5.0
Customer did not leave a comment.
Sarita A
Rating:
5.0
Great service thank you
TROY F
Rating:
1.0
My original reservation location did not have my van. Went an hour away to pick up my van. When I got there my reservation was moved again. Thankfully they went ahead and got me in a truck.
ALDO R
Rating:
5.0
Customer did not leave a comment.
PHILESHA W
Rating:
1.0
I had a 5 x 8 trailer rented from uhaul moving & storage of Collierville. They rented me a 5 x 8 then didn’t have it the day of the move. They sent me 45 minutes away to get a 6 x 12 that they knew my vehicle wouldn’t tow. Collierville uhaul lied. I had to rent a truck. The cost was over $500 more. The complaint department acts like it is my own fault for renting the truck. I will never use uhaul again. Horrible company
GLORIA F
Rating:
5.0
Great customer service! Jennifer was amazing to deal with and very informative. Would highly recommend!
rodney d
Rating:
5.0
Customer did not leave a comment.
Corrnelius S
Rating:
4.0
Jennifer was very helpful, friendly and polite
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
Darius J
Rating:
5.0
Very nice and friendly service but the location on highway 64 in Bartlett the guy with glasses at the window was very very rude and unwilling to answer a question and when ask to explain he was very snippy and uncustomer service. But the Covington location was awesome. Thank you
Tamra C
Rating:
5.0
Customer did not leave a comment.
Michael S
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
5.0
Customer did not leave a comment.
TAMMY C
Rating:
5.0
Customer did not leave a comment.
DAMIR C
Rating:
5.0
Customer did not leave a comment.
annette t
Rating:
3.0
Customer did not leave a comment.
aaron w
Rating:
5.0
Customer did not leave a comment.
DOUGLAS M
Rating:
5.0
Very quick service and everyone so nice I will always use them if I have to rent again best experience ever Thank yall so much god bless
may p
Rating:
5.0
Customer did not leave a comment.
RICHARD G
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
3.0
They were closed the day I returned equipment. I just left equipment in parking lot.
Chris H
Rating:
3.0
Upon returning vehicle in Decatur al. Beltline office I was treated very poorly by Donald Collins. I was mislead about mileage usage, early return, and how I would be charged. I will not be using u-haul. Again nor would I recommend them to my worst foe!! My wife and I were lied to about the whole rental.
