Gas was not at level that it was suppose to be when I picked up truck. It was almost on empty. The dolly and bag was loose it was not tied down and I believe I was overcharged.Tanisha L.
Customer Reviews for JC Stores
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Malashia H.
This location was perfect for me. Any problems that I experienced occurred because I did not have a telephone with data. I was able to complete the contract through the use of a friend's telephone.Gerald H.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.ARTHUR G.
The location was very dirty and it seem like it was being ran out of someone's house. When we got there the person couldn't find my reservation and then I was charged more than I was quoted. Then when the person got through with my information he couldn't find the keys to the truckLeslie T.
It smelled disgusting. It was very messy. It was a house with a uhaul truck and a office in the back that I was scared to go into. The man was nice but it smelled horrible inside the office and there was junk everywhere.Latoya A.
Make sure they know what they are doingJO F.
Customer did not leave a comment.Daire S.
The location smells of fecal matter and urine. The operator is not very friendly.Alison B.
Customer did not leave a comment.Deborah R.
It is like walking into a halfway house. Shelves of diapers everywhere. Had to drive through mud to get to the trailer that was stored on the front lawn. Sidewalk to the front door was blocked by a pallet of chemicals. I rented a 4 by 8 foot enclosed trailer. Every time I tried to call to verify the reservation, a fax machine picked up the phone. Finally, an e-mail was sent to me to say they had the van ready for me. What, I did not rent a van? I would suggest U-haul to pull the contract from this facility.JOHN L.
The dealer is very respectful. Uhaul has nothing than having the right people on each location to doing the right thing.Jacob O.
Mr. Jacob was very polite and helpful. The process for picking up this truck quick and thorough.kay W.
Just doing the right things with the customers. Every customer needs good services.JACOB O.
This was one of the worst uhaul rental Experience i have ever had. I had to wait for about 55 min to get the uhaul. Uhaul rep was late and when he arrived was on the phone! Then he was doing our paperwork did not know what he was doing in the computer to pull up my reservation and get things done properly. I scheduled the truck the night before and put the drop off location as somewhere else,not where i picked the truck up from. We told him this so many times and he said ok it is fine we can drop it where we want and now i have been charged around $170 more than suppose to! Moving is already stressful. I am a single parent of two toddlers and i need all my money. Just as anyone would. If it wasn't for my family i would have left and tried another place for a truck because of his customer service and poor knowledge of the system.WILMA J.
First drop of place 1485 Hwy 92 North Fayetteville Ga 30214 was a shell gas station and no one knew anything about U-Haul Called and they sent me to a second place 8 miles away 8142 ga Hwy 85 river dale Ga 30274 and it was a second hand junk thrift shop with one U-Haul truck around the side junk around in the front yard of the house. The man had no idea what he was doing I had to totally unhook and deal with the trailer myself. It was like he could care less about me.very very disappointed in drop off. I know this email will probably go with out anyone contacting me on on my disappointment..407-509-2799 Bparsons@fun-spot.comBart P.